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Freedom of information, open government and privacy
Freedom of Information (FOI)
The South Australian Freedom of Information Act 1991 (the Act) promotes openness and accountability in the South Australian Government. The Act gives you a legal right of access to information held by most government agencies, subject to certain privacy and other specific exemptions. You can also ask to have personal records amended if the information is incomplete, incorrect, out of date or misleading.
Making a freedom of information request
If you want to access documents held by the Department of Human Services (DHS), including documents relating to your personal affairs, you must apply in writing (using a Request for Access Form, a letter or by email) and submit your request, together with the application fee where applicable:
- to any DHS Office; or
- by emailing it to DHSFreedomofInformation@sa.gov.au; or
- by posting it to:
The Senior FOI Officer
Department of Human Services
GPO Box 292
Adelaide South Australia 5001
Telephone: +61 8 8413 9094
Alternatively, you can complete and submit an online application form (opens a new website).
Your request must specify that it is made under the Act and you must provide sufficient detail to enable the document(s) requested to be identified. You must also provide an address (in Australia) to which notification of the determination of your application can be sent. Please note that a charge may be made for freedom of information requests.
Requesting a review
If you are refused access to all or part of a document that you requested access to, you will be informed of the reasons why and advised of your rights to seek a review or appeal.
You can also seek a review or appeal if you have applied for your personal records to be amended under FOI and the amendment has been refused.
Complete the Freedom of Information – Internal Review Request form (PDF) to request a review.
Phone: 8226 8699
Toll Free: 1800 182 150 (within SA)
South Australian Civil and Administrative Tribunal (SACAT)
Phone: 1800 723 767 (and press menu option 2)
You may find the following web site links helpful if you are seeking assistance with freedom of information matters:
The South Australian Government makes information that is regularly requested under the Freedom of Information Act 1991 pro-actively available to all members of the community. See Open Government for further information.
The Government acknowledges the information it holds is a valuable public resource and is committed to being open and accountable, engaging with the community, and public participation in the making of decisions, policies, and laws.
SA Cabinet approved the online publication of information regularly requested under FOI in April 2013 and a policy to assist with its implementation was approved by Cabinet in August 2013. Information related to the Department for Human Services will be published to this website.