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Department of Human Services

Customer Services Officer

The Customer Service Officer role involves

Front counter services – Greeting customers, answering people’s questions, responding to enquiries and providing advice, information or forms.

Recognising and responding quickly to people in crisis, and communicating your concerns to team members.  

Making straightforward assessments for eligibility for private rental assistance.

Working as a member of a team – communicating with Access Workers, Housing Officers and other staff who work with our tenants to check details or ask questions.  

It’s more about connecting people to place, getting them involved in the community, getting them out of their houses and involved with services and agencies and activities, helping them to develop other areas of their life. Not just about giving them a house and leaving them to it.”

Customer Service Officers

Are empathetic and respectful

You will often deal with vulnerable people, including people who are either homeless or experiencing domestic violence, so you must approach them sensitively and without judgement when providing front counter services.

Can work under pressure

The front counter can become busy, and managing the demands of different customers can be difficult. Your ability to handle a high-pressure environment is important to maintaining good customer service.

Are team orientated

You will need to communicate frequently with staff in other teams to ask questions, resolve issues or ask for advice relating to customers at the front counter.

Are effective communicators

Whilst serving customers with different backgrounds and experiences, you need both extensive knowledge of Housing SA's functions and processes and the ability to make this information accessible and easy to understand.

Are Methodical

You will need to have a methodical approach and an eye for detail in administrative work to help the regional office run smoothly.

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Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
19 Jul 2019
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