Department of Human Services

Frequently Asked Questions

My application

Recruitment and selection process

My profile (Jobseeker account)

Troubleshooting

My application

How do I apply?

DHS uses an online system to advertise and recruit for job vacancies within the department. The best way to apply for an advertised role within DHS is to complete the online application process.

Each job vacancy provides a summary of the role and a role description.

To apply for a job vacancy click on the "Apply for job" button in the job advertisement.

View our current vacancies.

Before you begin your application

Check your system meets the minimum system requirements. If you are unsure, you can contact Big Red Sky 'Helpdesk' and follow the prompts.

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How can I view only those jobs that have been listed since I last checked the listings?

This site is a live real-time site. Jobs are loaded weekly and removed according to the closing date of vacancies. We recommend you check the Careers page often and perform a 'Job Search'.

The job search function allows you to select vacancies based on:

  • last day
  • last 2 days
  • last week
  • last 2 weeks, and
  • last month.

If you are using one of the most up-to-date browsers, your browser highlights vacancies that you have previously viewed. Any vacancy not highlighted has not been viewed and is likely to have been loaded since your last visit.

You may also wish to subscribe to our 'Email me Jobs' service and you will be notified of future jobs that match your preferences.

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Does it matter if I go under or over the word limit specified in the application for the behavioural questions?

You can go under the word limit within reason, but must address the question sufficiently. Exceeding the word limit could affect the success of your application.

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How do I attach a document to my application?

At some stage of the application process, you will be required to attach a document, usually a résumé or CV. You will notice that this section is divided into two parts:

  • My JobSeekerFiles are files you have uploaded to the system in previous applications. If this is your first time applying for a role within the department, this box should be empty.
  • My Attachments are the files that you have attached to the current application.

To move a document from the 'My JobSeekerFiles' box to the 'My Attachments' box, select the relevant document from the drop down list and press the > button.

If you do not have any documents in the 'My JobSeekerFiles' section, add a document by following the steps below:

  • Click 'Add' under the 'My Attachments' section.
  • A new window will open, press 'Browse'.
  • Locate the file on your hard disk drive and press 'Open'.

This document will appear in the 'My Attachments' box and will also be available in the 'My JobSeekerFiles' for future applications.

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Can I save my application as I go?

You can save your application as you go, by clicking the 'save' button at the bottom of the screen. After saving your application, you can also log in and out of your user account and your application progress will be saved. You may log in to any computer to resume your application.

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How do I check the qualifications I have gained overseas are recognised in Australia?

Visit the Immigration SA website.

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Can I apply for more than one job at a time?

Yes. You are welcome to apply for any of our job vacancies that you believe match your skill-set and career aspirations.

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Do you accept late applications?

No. Applications received after the closing date and time specified on the job advertisement are not accepted. It is your responsibility to check your application is complete and received before the closing date and time.

Online applications have a closing date and time specified on the job advertisement. Applications cannot be submitted after that specified time.

If there are extenuating circumstances that prevent you from submitting your application on time, contact the 'Enquiries to' officer before the closing date to find out if a faxed or emailed submission will be accepted.

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How will I know if my application has been successfully submitted?

When you submit your application, a confirmation message will flash on the screen stating your application has been successfully submitted.

An automated email will also be sent from the department to your nominated login email account confirming that your application has been received.

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Can I submit a hardcopy application?

An electronic application is preferred, but a hardcopy application is acceptable. Submitting a hardcopy application will not affect your eligibility through the selection process.

You can ask for a hardcopy application from the 'Enquiries to' officer on the job vacancy.

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Can I view past applications?

No. If you would like to keep the answers you provided in your application we advise you save them in a word document on your computer for future reference.

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Can I withdraw my application?

Yes. Remember that once an application is withdrawn it cannot be resubmitted.

You can withdraw your application within your JobSeeker Account by clicking on the 'current applications' tab.

For each job you have applied for, you have the ability to change the status of your application from 'Applied' to 'Withdraw'. Select 'Withdrawn' from the dropdown box.

A pop-up message will be displayed confirming that you wish to withdraw your application. Click the 'OK' button.

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Why have I not received an email in response to my job application?

Check your 'Junk' or 'Spam' email folder. If you still cannot see the email, contact the 'Enquiries to' officer.

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Where do we advertise our career opportunities?

We advertise our career opportunities online on our Vacancies pages, the South Australian Government 'I Work for SA' website and CareerOne. Sometimes, we advertise in newspapers – The Advertiser, in local regional press papers and The Australian.

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Is the system confidential?

Both the system and the application process are confidential, and are in line with strict government guidelines and standards. Please refer to the Big Red Sky (BRS) Privacy Statement.

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How long does the recruitment and selection process take?

There is no set length of time for the recruitment process. We aim to complete the selection process efficiently and notify candidates as soon as practical.

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What happens after I have submitted my application?

A confirmation message will display and an automated email will be sent to your account confirming your application has been submitted.

If your application is successful, we will contact you about the next stage in the selection process. Meetings are scheduled online and notification issued to your nominated email account.

Our recruitment and selection procedures are guided by the Public Sector Act 2009 and Public Sector Regulations 2010. The Government of South Australia is an equal opportunity employer utilising the merit-based principle.

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Do I need to have a police clearance to apply?

Consideration for an offer of employment in the South Australian Public Sector is in part dependent upon a National Police Check, also known as a National Police Certificate.

If you are new to the department and are invited to an interview, you must produce a National Police Check, which has been issued within six months of your application for the role.

You can apply for a check through the South Australia Police or through an Australian Criminal Intelligence Commission accredited body.

If the role you are applying for also requires an Employment-related Screening Check, you will be required to undergo such assessment as is advised by DHS, including periodic assessment during your employment.

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I have a visa allowing me to work in Australia. Which jobs can I apply for?

Australian citizens, those with permanent residency, and people with visas that permit them to work in Australia, can apply for any SA public sector role.

If you hold a temporary or provisional visa and lose the right to work in Australia, the employment contract with the South Australian public sector may be deemed frustrated.

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My profile (Jobseeker account)

I have forgotten my password

You will need to generate a new password. Click 'Login' then 'Forgotten your password?' and enter your email address. A new password will be emailed to you. To change your password, follow the steps below:

  1. Click 'Login' and enter your email address.
  2. Enter the new password sent to you.
  3. When you are logged in, click 'My Details' option on the blue vertical menu to the left of the page.
  4. Click the button 'Change My Password'.
  5. Change your password to one of your choice. Your password must be at least 8 characters long.
  6. Click 'Save'.

Please remember email and password is case sensitive. You must enter them exactly the same each time. If you are still experiencing problems logging in, phone BigRedSky on 1300 733 056.

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How can I receive regular notification of jobs that may interest me?

You will need to have already applied for at least one department job vacancy and created a user account.

  1. Click the 'Login' button.
  2. Enter your username (email) and password.
  3. Select the 'My Profile' menu option.
  4. Set the 'Email me Jobs' option to 'Yes'.
  5. Click the 'Save' button.

Remember, you will need to tell the system about the type of jobs you are interested in, by setting your profile on this page. For example, the work type, occupation, salary range and location.

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How do I remove myself from the email list?

To remove yourself from the email list, follow the steps below:

  1. Select the 'Login' main menu option.
  2. Enter your email address and your password.
  3. Select the 'My Profile' menu option or button.
  4. Scroll to the bottom of the page and change the 'Email me Jobs' drop-down to 'No'.
  5. Click the 'Save' button.

You will not receive any further emails from this account. Your search profile can still be used to display any vacancies that match your criteria, in the 'My Jobs' list.

If you have forgotten your password, click 'Forgotten your password?' and follow the prompts. A new password will be emailed to you, then go back to step one. To change your password, please see 'I have forgotten my password'.

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How do I change my details on my account?

You can change your personal details at any time by clicking 'Login' and entering your email address and password.

  1. Click the 'Login' link.
  2. Enter your username (email) and password.
  3. Select the 'My Details' menu option.
  4. Amend your personal details as necessary.
  5. Click the 'Save' button.

This only changes the information in your profile; it does NOT update the information for any roles that you have applied for even if the role has not closed.

If you have forgotten your password, click 'Forgotten your password?' and follow the prompts. A new password will be emailed to you, then go back to step one. To change your password, please see 'I have forgotten my password'.

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How do I update my attachments like a résumé or CV?

You may load a new attachment to your profile by following these steps:

  1. Click the 'Login' link.
  2. Enter your username (email) and password.
  3. Select the 'My Attachments' menu option.
  4. Click the 'Add New Attachment' link.
  5. Click the 'Browse' button.
  6. Locate your file on your computer.
  7. Click 'Open'.
  8. Click 'Add File'.

Your file should now appear in a list on the page.

You may delete an attachment following these steps:

  1. Click the 'Login' link.
  2. Enter your username (email) and password.
  3. Select the 'My Attachments' menu option.
  4. Select the check box next to the attachment you wish to delete.
  5. Click 'Delete Files'.
  6. A confirmation notification will appear, press 'OK'.

Your document will disappear from the list on the page.

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Troubleshooting

I need more information about an advertised role

Contact the 'Enquires to' officer in the job advertisement.

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Who do I call if I am having trouble following the application process?

If it is a question about the role, contact the 'Enquiries to' officer for the job vacancy.

If it is another question, phone Human Resources on 8207 0107.

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I am having trouble viewing the application form

Firstly, check that your system meets the minimum system requirements.

If you are still having problems please contact Big Red Sky 'Helpdesk' and follow the prompts.

The Big Red Sky 'Helpdesk' does not have information regarding roles and cannot help with details about advertised vacancies. Contact the 'Enquiries to' officer on the job vacancy for questions regarding the advertised job.

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I received the message 'Warning Page has Expired'

The page has been inactive for more than an hour. You must refresh your page and log back in to the system. Information entered in to the system may not have been saved.

If you are still having problems please contact Big Red Sky 'Helpdesk' and follow the prompts.

The Big Red Sky 'Helpdesk' does not have information regarding roles and therefore cannot provide assistance with details on advertised vacancies. Please contact the 'Enquiries to' officer on the job vacancy for questions regarding the advertised job.

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Whenever I do a search or attempt to register, I get a 'Page Not Found' error.

It could be that you are using a non-compatible browser. Check the minimum requirements.

If you are still having problems please contact Big Red Sky 'Helpdesk' and follow the prompts.

The Big Red Sky 'Helpdesk' does not have information regarding roles and therefore cannot provide assistance with details on advertised vacancies. Please contact the 'Enquiries to' officer on the job vacancy for questions regarding the advertised job.

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Page last updated : 30 Jun 2021

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