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Department of Human Services

Section A: Reporting required under the Public Sector Act 2009, the Public Sector Regulations 2010 and the Public Finance and Audit Act 1987

Agency purpose or role

The Department of Human Services (DHS) delivers and funds quality services that protect and enhance the community’s wellbeing, provides support to people when they need it, and supports an inclusive South Australia.

The department brings together a range of services, funding and policy responsibilities. These include community services and grant programs that improve the lives of individuals and families; concessions and financial resilience programs; youth justice; and employment screening services. The department has lead responsibility for implementing the Government’s commitments to advance women’s equality and reduce violence against women; and to support a safe and successful transition to the National Disability Insurance Scheme. DHS also has lead policy responsibility in relation to youth, volunteers and carers, and coordinates disaster relief and recovery.

The department was also responsible for Multicultural SA and the delivery of social housing and homelessness services, prior to the machinery of government changes commencing 1 July 2018.

Objectives

DHS has three strategic objectives:

  • Support independence and participation
  • Make our communities stronger
  • Provide the best services.

Key strategies and their relationships to SA Government objectives

Key strategySA Government objective

Transition management of Domiciliary Care and State Government disability services to the non-government sector and implement changes in departmental functions and staffing; develop a Disability Inclusion Act.

Support national reforms to disability and aged care and meet obligations under the Bilateral Agreement for Full Scheme Implementation of the National Disability Insurance Scheme (NDIS) to achieve a successful transition to the NDIS in South Australia.

Lead implementation of Domestic Violence policies and initiatives including minimum practice standards for perpetrator interventions, host Domestic and Family Violence Roundtables, promote women’s equality, provide information and referral services.

Advance equality and safety for women across South Australia; implement the Third Action Plan under the National Plan to Reduce Violence Against Women and their Children.

Uphold the provisions and principles of the Youth Justice Administration Act 2016 in all policies and practices to protect and support the rights, wellbeing and rehabilitation of young people.

Provide custodial and community based services to children and young people in the justice system with the aim to reduce reoffending and acknowledge the victims of crime. Support young people to change and positively participate in the community.

Provide affordable living programs and a range of concessions and rebates which provide assistance to people across the community; deliver grants and initiatives which build individual community capacity.

Build resilience and improve outcomes for individuals, families and communities in partnership with key stakeholders including not-for-profit organisations.

Launch the Youth Safety Strategy to keep young people safe from relationship, family and sexual violence.

Keep people and communities safe.

Implement the National Affordable Housing Agreement and National Partnership Agreements on remote housing and homelessness; contribute to establishment of the South Australia Housing Authority as a separate entity from the department.

Provide housing options that are affordable and suitable. This includes social housing, homelessness services and private rental assistance.

Agency programs and initiatives and their effectiveness and efficiency

Program Name Indicators of performance/effectiveness/efficiency Outcome for South Australia

Domiciliary Care

Action: Successful transition of Domiciliary Care to non-government management

Outcome: ACHIEVED

The transition of all funded services within Domiciliary Care Services to the Royal District Nursing Services (RDNS) was completed on 29 June 2018. This included the Commonwealth Home Support Programme (CHSP), State Adults with Chronic Conditions program, as well as in-house corporate functions.

The move to non-government management will positively shape future services for older people by helping to create a stronger and more diverse sector.

Screening Services

Action: Assess 95% of screening applications within 30 business days of receipt

Outcome: ACHIEVED

During 2017–18, the DHS Screening Unit received and finalised over 155,000 screening applications. Of these, 95.3% were processed within six weeks of receipt (30 business days) and 85.5% in less than three weeks (15 business days).

The efficient processing of screening applications is essential as any unnecessary delays in an applicant receiving a clearance may impact their ability to work, study or volunteer in the community.

South Australian Energy Concession Discount Offer (SACEDO)

Action: Procure a competitive electricity offer for energy concession customers

Outcome: ACHIEVED

In 2017, an open market procurement process invited all energy retailers to provide an electricity offer tailored to the needs of South Australian energy concession customers. Origin was selected as the SACEDO supplier on the basis that it offered the best deal overall for many energy concession customers. Independent modelling showed that the offer could deliver households an annual power bill saving of between $253 and $531 — compared to the standing energy contract, dependent on individual household circumstances.

As at 30 June 2018, approximately 50,000 energy concession customers had taken up the SACEDO — all new energy concession customers are eligible. Some customers have presented the offer to their existing energy retailer and been provided with a comparable energy plan.

Making an Impact: Northern Adelaide

Action: Increase prevention and diversion from the youth justice system for Aboriginal young people and increase community-led solutions

Outcome:ONGOING

This initiative aims to reduce the over-representation of Aboriginal and Torres Strait Islander young people in contact with the criminal justice system, and to improve outcomes for Aboriginal young people and increase community safety. A local Aboriginal Youth Justice Action Plan has been developed and implemented, with an initial focus on the northern suburbs of Adelaide.

Highlights in 2017–18 include establishment of a grandmothers and carers community action group; the Yunga Nungas Future Leaders trial pilot to create diversionary supports and opportunities, which has contributed to a significant decline in offending by the target group; and establishment of a point-of-arrest working group to improve diversion outcomes for Aboriginal young people.

Ceduna Service Reform

Action: Lead the co-design of an integrated Ceduna community services system to contribute to a reduction in alcohol and other drug-related harm.

Outcome: ACHIEVED AND ONGOING

Ceduna Service Reform is a co-design initiative to achieve a locally driven, coordinated, proactive and culturally safe system to improve the safety and wellbeing of transient Aboriginal people in and around Ceduna who are affected by drug and alcohol use.

Six Ceduna Service Reform data measures relating to alcohol and other drug use and risk behaviours have been monitored since 2015, and show a reduction in alcohol and other drug-related harm.

In-Venue Gambling Harm Minimisation Strategy (Phase One)

Action: Develop an In-Venue Gambling Harm Minimisation Strategy

Outcome: ACHIEVED

The Office for Problem Gambling, in collaboration with the Independent Gambling Authority, Consumer and Business Services and the gaming industry, have developed a suite of in-venue messaging to support industry to provide assistance to patrons with problematic gambling behaviour.

In 2017–18, Phase One of the Strategy was introduced into gaming venues as part of the Gambling Codes of Practice and included posters, brochures and wallet cards. Phase Two will commence in 2018–19, targeting culturally and linguistically diverse gaming patrons.

Domestic Violence Stakeholder Roundtable

Action: Host a domestic violence stakeholder roundtable in the first 30 days of the new government

Outcome: ACHIEVED

On 13 April 2018, a Domestic Violence Roundtable was held in Adelaide to discuss the Government’s commitments to addressing violence against women. It was an opportunity for participants to discuss their priorities, ideas for reform and other issues related to violence against women. A follow up survey enabled participants to provide further feedback.

A second Rountable was held in Berri on 29 June 2018, with further Roundtables to be held in regional areas of South Australia.

Women’s Information Service (WIS) Metro Outreach

Action: Establish WIS satellite services in two Children’s Centres (Aldinga Beach and Parafield Gardens)

Outcome: ACHIEVED

Locating this volunteer program within Children’s Centres enables the WIS to connect with women in their local area and:

  • significantly increases the visibility of the WIS in the community
  • provides safe locations for women to access vital information
  • creates professional/personal development opportunities for local women via training and volunteer activities.

Adelaide Youth Training Centre - Behaviour Support Framework

Action: Formally implement the refreshed Behaviour Support Framework in the Adelaide Youth Training Centre

Outcome: ACHIEVED

During 2017–18, the refreshed Behaviour Support Framework (BSF) moved from pilot to full implementation. The Framework provides a suite of protective actions that encourage and support young people to develop positive behaviours and take responsibility in a safe and secure environment.

The BSF operational manual was published, supported by a comprehensive training package delivered to all operational staff.

This aligns and complies with the Youth Justice Administration Act 2016.

Disability Inclusion Bill

Action: Re-introduce the Disability Inclusion Bill

Outcome: ACHIEVED

The Disability Inclusion Bill articulates the State Government’s role in disability under the NDIS and provides the legal framework to support a whole-of-government approach to access and inclusion for people with disability.

The Bill passed both Houses of Parliament on 6 June 2018, with the Disability Inclusion Act 2018 commencing 1 July 2018.

The Act provides for the establishment of a State Disability Inclusion Plan, requires all state authorities to have Disability Access and Inclusion Plans and establishes important functions that will be required with the transition to the NDIS, including worker screening.

Client Transition into NDIS

Action: Monitoring the transition of existing DHS and state-funded clients to the NDIS

Outcome:ONGOING

The National Disability Insurance Agency (NDIA) is working to transition clients to the scheme but has announced delays. As at 30 June 2018, 18,565 participants in South Australia are receiving NDIS supports, 7,392 below target.

A Transition Recovery Plan has been put in place to maximise delivery of new plans whilst also working through the backlog of expired plans and scheduled plan reviews. The NDIA is dedicating all available resources and working with Partners in the Community to speed the transition.

DHS is closely monitoring the progress of transition.

Sector Development Provider Readiness Project

Action: Build capacity amongst NDIS service providers, reduce the risk of market failure and retain a diversity of service providers in the sector

Outcome: ACHIEVED

Through this project, the Community Business Bureau (CBB) has been contracted to provide intensive one-on-one assistance to organisations, to make significant transformational changes to their business models to function in a competitive NDIS environment where services are purchased on an individual basis.

Providers may apply for a grant of up to $10,000 to assist with NDIS readiness activities. The project is scheduled to conclude in December 2018.

Accommodation Services — NDIS Transition

Action: Build capacity of NDIS participants pre-transition

Outcome: PARTIALLY ACHIEVED

442 NDIS-eligible participants living in the community and their families or guardians have been supported to prepare for transition to the NDIS. 154 of the 442 eligible participants have now transitioned to the NDIS and have their first plan.

Engaging with NDIS participants and their families has been essential to building their capacity to understand their NDIS plans and how to access their funded supports into the future.

Highgate Park

Action: Transition people residing at Highgate Park to community living options if they chose to do so

Outcome: PARTIALLY ACHIEVED

The department engaged with residents at Highgate Park to promote and increase their understanding of community living. New accommodation options were identified through State Government housing initiatives.

Highgate Park residents have made a number of new connections in preparation for successful transitions to community living. Interest in exploring community living amongst Highgate Park residents has increased from 25% in 2016 to 83% in 2018.

DHS Equipment Program

Action: Provide support to people who are not transitioned to the NDIS or ageing programs

Outcome: ACHIEVED

DHS has continued to provide equipment and home modification services to people who are awaiting transition to the NDIS, as well as those who are ineligible for the NDIS or other Commonwealth-funded ageing programs. These services support people to remain living safely in their homes and participate in the community.

During 2017–18, 23,456 equipment items and services were provided across a range of programs that included adults with disability, people with palliative conditions, adults with chronic conditions, and older people requiring higher cost or customised items.

Strathmont Centre

Action: Successful devolution of Strathmont Centre

Outcome: ACHIEVED

DHS has been working for many years to progressively move residents of the Strathmont Centre into supported accommodation in the community. The last resident relocated to his new home in the community on 24 July 2018, following a supported transition.

The institutional disability accommodation section of the site has now closed.

Remote Housing

Action: Number of dwellings built and refurbished in remote communities

Outcome: PARTIALLY ACHIEVED

Under the National Partnership on Remote Housing, South Australia had planned to construct 17 new properties and upgrade 26.

As at 30 June 2018, 13 new properties had been constructed with 27 upgrades completed. The additional bedrooms have significantly reduced overcrowding in remote Aboriginal communities, while leveraging social outcomes through economic opportunity for Aboriginal business enterprise and Aboriginal employment.

Specialist Homelessness Services

Action: Target 70% of people presenting as rough sleeping by supporting into accommodation

Outcome: ACHIEVED

During 2017–18, 82% of rough sleepers were supported into accommodation. Services not only include accommodation but meals and material assistance, counselling, assertive outreach, individualised case management, assistance in accessing healthcare and access to education and employment opportunities. Through this support, people can begin to feel safe and secure and be part of the wider community.

Tika Tirka (formally Ninti Ngura)

Action: Establish a 20-bed education and employment housing facility for post-secondary study and vocational training

Outcome: ACHIEVED

Tika Tirka will provide post-secondary students from remote and outer regional areas the opportunity to pursue vocational training and tertiary studies in Adelaide. The service model includes a range of personal development, civic participation and academic mentoring support services.

The building will provide independent accommodation for up to 20 students with a mix of flexible common and private spaces. Site works commenced in April 2018, with construction commencing in May 2018.

Pinery Wellbeing and Resilience Project Action: Deliver workshops to support wellbeing and resilience for those affected by the 2015 Pinery Fire

Outcome: ACHIEVED
The Pinery Wellbeing and Resilience Project was a joint project between the State Recovery Office and the South Australian Health and Medical Research Institute (SAMHRI). Three workshops were held in 2017 and 2018 across regions impacted by the 2015 Pinery Fire to embed wellbeing and resilience strategies into the community ethos.
State Recovery Plan Action: Develop and integrate the State Recovery Plan into the State Emergency Management Plan

Outcome: ACHIEVED
The State Recovery Plan was improved, refined and integrated back into the State Emergency Management Plan following the Burns Review into the State response to the severe weather and power outage in September/October 2016. The State Recovery Plan consolidated the transition arrangements from response to recovery, and clarified guidelines for the activation of recovery programs and services.

The consultation process leading to the refinement of the State Recovery Plan raised greater awareness about recovery and improved recovery arrangements across government agencies.

Legislation administered by the agency

As at 30 June 2018, the department was responsible for administering the following legislation:

Carers Recognition Act 2005
Community Housing Providers (National Law) (South Australia) Act 2013
Cost of Living Concessions Act 1986
Disability Inclusion Act 2018 (commenced 1 July 2018)
Disability Services Act 1993
Housing Agreement Act 1991
Housing Improvement Act 2016
Julia Farr Services (Trusts) Act 2007
Not-for-Profit Sector Freedom to Advocate Act 2013
South Australian Housing Trust Act 1995
Supported Residential Facilities Act 1992
Volunteers Protection Act 2001
Youth Justice Administration Act 2016.

Organisation of the Agency

As at 30 June 2018, the key divisions of the department were:

  • Community Services
  • Corporate Services
  • Disability and Domiciliary Care Services
  • Disability SA
  • Finance and Business Services
  • Housing SA
  • NDIS Reform
  • Office for Women
  • Office of the Chief Executive
  • People and Culture
  • Screening Unit
  • Youth Justice

The department’s current organisational chart is available at www.dhs.sa.gov.au/about-us.

Other agencies related to this agency (within the Minister's area/s of responsibility)

Nil to report.

Employment opportunity programs

Program name Result of the program

DHS Graduate Program

The DHS Graduate Program is coordinated annually to help secure the department’s future workforce. Recruitment for the 2018 program began in July 2017, with 20 successful graduates commencing with the department between January and March 2018. Successful applicants are employed on an initial 12-month contract.

Flexibility for the Future

Flexibility for the Future is a State Government initiative to increase the uptake of flexible and part-time working arrangements, and convert the savings into trainee and graduate positions.

The graduates from the 2018 DHS Graduate Program have contributed towards the department’s annual program allocation of 56 graduates and trainees.

Agency performance management and development systems

Performance management and development system Assessment of effectiveness and efficiency

The department’s Performance Development Framework provides a clear, structured approach to workforce development by supporting managers and employees to establish and maintain effective Performance Development Reviews.

The percentage of employees with a Performance Development Review in the past 12 months has increased from 58% in 2016–17 to 73.6% in 2017–18.

As at 30 June 2018, 44.2% of Performance Development Reviews were current, having been reviewed in the second half of the 2017–18 financial year. Of the remaining 55.8% reviews, 48.7% had expired and 7.1% were not recorded, of which 1.9% were new starters with less than 90 days of service.

Reporting the completion of Performance Development Reviews on HR21 is mandatory to meet the department’s reporting requirements.

Work health, safety and return-to-work programs of the agency and their effectiveness

Program name and brief descriptionEffectiveness

Health and Safety Plan 2016–2018

The Health and Safety Plan 2016–2018 assists DHS to maintain an effective health and safety management system, and supports an organisational culture where health and safety is an integral part of everything we do.

In 2017–18, we continued to work closely with Executive, line managers, workers and external stakeholders to deliver our Plan, and address the shared risks we face as duty holders to improve safety performance across the department.

Work-related Mental  Disorders and Suicide Prevention

DHS is working towards creating sustainable change in attitudes to mental illness and suicide to reduce stigma and facilitate early intervention. The department is working to develop early detection, intervention and prevention strategies, and increase the knowledge and skills of managers and workers to monitor and address workplace risks to mental health and wellbeing, and support employees who may be experiencing difficulties.

This supports the strategic directions of the South Australian Suicide Prevention Plan 2017–2021 and the South Australian Mental Health Strategic Plan 2017–2022, as related to mental health and wellbeing, and the prevention of suicide, through fostering mentally healthy workplaces.

People at Work Survey

The 2017 People at Work survey was conducted to identify and measure workplace psychological risks. In addition, the survey considered exposure to workplace bullying, workload, conflict and cognitive/emotional demand and the associated impacts (that is, musculoskeletal symptoms, job burnout, sleep disturbances, intention to take sick leave for stress-related conditions, staff turnover and job dissatisfaction).

Approximately 16.3% of the DHS workforce (773 employees) participated in the survey. Data analysis included comparison to the 2016 national benchmarks obtained from the People at Work research project conducted between 2008 and 2015.

The psychosocial risk factors identified for DHS were comparable to the Australian benchmarks.

Risk Management

DHS maintains a responsive health and safety system to reduce the likelihood of serious harm or injuries to its workforce. In 2017–18, the DHS Risk Management program focussed on known and foreseeable risks, and provided managers and workers with access to topical guidance materials, procedures and tools to make informed risk-based decisions.

During 2017–18, there were 224 new workplace injury claims compared to 247 in 2016–17. This represents a 9% reduction in claims.

Early Intervention

The department provides an integrated hazard and incident reporting system that initiates hazard alerts to key stakeholders. All hazards, incidents and injuries are reviewed and early intervention measures actioned in the recovery and return to work process, with the support of workplace managers and the affected employees.

During 2017–18, 95.11% of new claims had a return to work assessment within two business days, compared to 94.78% in 2016–17.

Work health and safety and return to work performance

Workplace injury claims

Workplace injury claims2017–182016–17 % Change (+/-)
Total new workplace injury claims 224 247 -9.31%
Fatalities 0 0 0%
Seriously injured workers* 1 2 -50%
Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1,000 FTE) 24.64 31.05 -26.01%

*number of claimants assessed during the reporting period as having a whole person impairment of 30% or more under the Return to Work Act 2014 (Part 2 Division 5)

Work health and safety regulation

Work health and safety regulation2017–182016–17 % Change (+/-)
Number of notifiable incidents (WHS Act 2012, Part 3) 9 15 -40%
Number of provisional improvement, improvement and prohibition notices (WHS Act 2012 Sections 90, 191 and 195) 4 4 0%  

Return to work costs (before third party recovery)

Return to work costs (before third party recovery)2017–182016–17 % Change (+/-)
Total gross workers compensation expenditure $6.58m $10.25m -35.78%
Income support payments - gross $2.67m $4.74m -43.57%

Data for previous years is available at Data SA under Government Reporting and Policy, Annual Reporting.

Fraud detected in the agency

Category/nature of fraud Number of instances
Missing funds/property 1
Misconduct 2

Strategies implemented to control and prevent fraud

DHS has continued to build a culture across the department that has zero tolerance to fraud and corruption, with regular department-wide communication and a robust internal control environment. The South Australian Government Fraud and Corruption Policy is the guiding document for fraud and corruption. The DHS Fraud and Corruption Framework, which highlights processes for identifying, responding to and reporting of fraud and other similar malpractices, was reviewed and updated to ensure it was consistent with this policy.

As a major component of fraud and corruption relates to organisational financial interests, there is an integrated approach comprising, but not limited to, risk assessments, internal controls, reporting systems, investigative capabilities, staff training and communication.

This includes Internal Audit, which continues to include the consideration of the risk of fraud and maladministration as a standard objective in their audit program.

The Incident Management Unit also continues to ensure that care concerns and misconduct matters are responded to in accordance with relevant legislative and departmental policies.

Data for previous years is available at Data SA under Government Reporting and Policy, Annual Reporting.

Whistle-blowers' disclosure

Number of occasions on which public interest information has been disclosed to a responsible officer of the agency under the Whistleblowers Protection Act 1993 Nil

Data for previous years is available at Data SA under Government Reporting and Policy, Annual Reporting.

Executive employment in the agency

Executive classification Number of executives
EXEC0E 1
SAES1 26
SAES2 9

Data for previous years is available at Data SA under Government Reporting and Policy, Annual Reporting.

The Office of the Commissioner for Public Sector Employment has a data dashboard for further information on the breakdown of executive gender, salary and tenure by agency.

Consultants

The following is a summary of external consultants that have been engaged by the agency, the nature of work undertaken and the total cost of the work undertaken.

Total all consultancies = $2,384,787

ConsultantsPurposeValue
Community Business Bureau Inc Undertake the NDIS Readiness Project to assist both large and small government and non-government service providers who have been identified as needing assistance to make significant transformational changes to enable them to function in a competitive NDIS environment. This includes developing a new business model and mentoring the service provider in operationalising their action plan. $1,100,509
KPMG Options for the transition of government run services as a result of the NDIS. $878,347
Gyre Digital Pty Ltd Review all key aspects of Concessions, with a view to identifying potential efficiencies and opportunities for improvements. Advice and options will be provided to streamline administration and service delivery processes, gain operational efficiencies and determine appropriate staffing levels within Concessions. $195,000
Limebridge Australia Review the current customer service experience in the Screening Unit and provide an actionable plan to improve the experience delivered that will meet the expectation of the South Australian public. $108,000
KPMG Shaping the future of South Australia report. $50,000
KPMG NDIS industry and workforce development analysis with five sub-projects including:
  • delivery of a draft project plan
  • development of a data tool to support analysis
  • assessment of market development risk and opportunities
  • assessment of industry and workforce impacts
  • delivery of findings in a report.
$27,273
Manpower Services Australia Pty Ltd System review and development of feasibility analysis report to establish scope and costs for the department to adopt the Budget Management System. $24,028
Total consultancies below $10,000 each Various $1,630

Data for previous years is available at Data SA under Government Reporting and Policy, Annual Reporting.

See also the Consolidated Financial Report of the Department of Treasury and Finance for the total value of consultancy contracts across the SA Public Sector.

Contractors

The following is a summary of external contractors that have been engaged by the agency, the nature of the work undertaken and the total cost of the work undertaken (above a threshold of $10,000).

ContractorPurpose Value (GST Exclusive)
Access Hardware Pty Ltd Security upgrade of Jonal Drive $53,670
Acme Furniture Removals Removal and relocation of furniture and equipment $10,468
Adelaide Industrial Labour Temporary labour hire $430,667
Alister Morton, Physiotherapist Training in Disability Dynamics $10,629
Astal Temporary labour hire $113,850
Australia Post Commission Monthly commission fee for payment Domiciliary Care client accounts $166,470
Australian Institute of Forensic Psychology Pty Ltd Applicant Suitability Matrix Tests $19,500
Australian Integrated Security CCTV Unit Trust Security surveillance installation and servicing $43,734
Australian Postal Corporation Mail services $94,612
Axios IT Pty Ltd Standard software assurance services for Domiciliary Care Therapy Solutions $46,654
Bentleys Domiciliary Equipment Services pricing review services $18,409
Bluesky Mobility Lift maintenance and upgrade $10,487
Bookabee Australia Aboriginal Cultural Awareness Training $35,380
Boundary Solutions Pty Ltd Electrical security needs $16,072
Careerlink People Solutions Temporary labour hire $638,580
Chaplaincy Services SA Incorporated Chaplaincy $89,400
Charles Darwin University Evaluation of Community Services support program and planning future moves $61,274
CKM Management Solutions Screening Unit review $20,615
Community Data Solutions Software maintenance and upgrade for CommCI Project $122,419
Data Drift Business Intelligence Projects $136,900
Davies & Stewart Consulting Temporary labour hire $120,677
Deloitte Risk Advisory Pty Limited Threat and Vulnerability Management Assessment Services $20,277
Department of Planning, Transport and Infrastructure Facilities Management Contract $519,511
DFP Recruitment Services Pty Ltd Temporary labour hire $169,858
Exon Security and alarms Security and alarm Services $30,560
Expert Data Cabling Pty Ltd Jonal Drive Fibre Installation $33,312
Expose Data Pty Ltd Data and reporting for Domiciliary Care $11,891
Flick Anticimex Pty Ltd Washroom and hygiene solutions $11,325
Fusion5 Pty Ltd Plan, configure and deploy new service management software $50,830
Gramac Solutions Temporary labour hire $16,782
Hays Personnel Services Temporary labour hire $1,389,233
Hendercare Pty Ltd Temporary labour hire $80,530
Hoban Recruitment Temporary labour hire $133,390
Homecare Plus Temporary labour hire $71,445
Hudson Global Resources Temporary labour hire $175,368
Inlingua Text Pty Ltd Interpreting and translating $19,264
Kemp Carpenters Pty Ltd Supply and install office equipment $12,631
KPPM Strategy Port Augusta Social Vision Review $23,500
Manpower Services (Australia) Pty Ltd Net Developer $61,106
Maxima Training Group (Aust) Limited Temporary labour hire $50,217
Modis Staffing Pty Ltd Temporary labour hire $238,214
MSS Security Pty Ltd Security services $13,373
NEC Australia Pty Ltd IT Project $29,661
NPY Women's Council Care services $10,536
Nursing Agency of Australia Temporary labour hire $2,173,988
Objective Corporation Limited Objective support $43,743
On Creative Pty Ltd Services Provided for Domiciliary Equipment Services branding and Communication Platform $18,920
Oz-Train Pty Ltd NDIS Projects $128,109
PriceWaterhouseCoopers Professional services for secondment $22,383
Procurement Advisory Services Prepare and facilitate planning workshop and objective setting $12,932
Programmed Health Professionals Pty Ltd Temporary labour hire $506,766
Randstad Pty Ltd Temporary labour hire $374,758
Sentencing Australia Records Sentencing Project $236,368
SMS Management & Technology IT services $20,888
Square Holes Pty Ltd Market Research for Domiciliary Equipment Services $28,477
Steve Pike Property maintenance $11,200
Sugarman Group International Care services $13,557
Susan Janet Matas Project and administration work for the Procurement and Grants Unit $50,288
Talent International (SA) Pty Ltd Temporary labour hire $325,823
VUCA Pty Ltd Change Management Planning and recruitment assessments $31,314
Wellness and Lifestyles Australia Care services $28,631
Your Nursing Agency Pty Ltd Temporary labour hire $945,360

Data is available at Data SA under Government Reporting and Policy, Annual Reporting.

The details of all South Australian Government-awarded contracts for goods, services, and works are displayed on the SA Tenders and Contracts website.

The website also provides details of across-government contracts.

Financial performance of the agency

The following is a brief summary of the overall financial position of the agency. The information is unaudited. Full audited financial statements for 2017–18 are included in the PDF copy of the annual report and are also available upon request.

The audited financial statements of the department provide a true and fair view of the financial position of the department as at 30 June 2018 and its financial performance and cash flows during the financial year.
The total comprehensive result for the department for the year ended 30 June 2018 was $20.3 million.

Summary Income Statement

Summary Income Statement 2017–18
$'000
2016–17
$'000
Total Expenses 1,521,586 1,339,941
Total Income 284,108 219,894
Net cost of providing services(1,237,478)(1,120,047)
Total net revenues from SA Government 1,257,615 1,125,904
Net result20,1375,857
Total other comprehensive income2090
Total comprehensive result20,3465,857

Other financial information

The department complies with across government monitoring and reporting requirements. This includes monthly reporting to the Department of Treasury and Finance on year to date performance and end of year projections.

DHS administers certain revenues, expenses, assets and liabilities on behalf of its Minister, which are disclosed in the administered financial statements. The total comprehensive result of the Administered Items for the year ended 30 June 2018 was $1.9 million.

In 2017–18, the department paid 98.9% of all invoices (based on volume) within 30 calendar days.

Other information requested by the Minister(s) or other significant issues affecting the agency or reporting pertaining to independent functions

Nil to report.

State Government of South Australia © Copyright DHS .


Provided by:
SA Department for Human Services
URL:
https://dhs.sa.gov.au/about-us/publications/annual-reports/annual-report-2017-18/agency-purpose-or-role
Last Updated:
05 Jul 2018
Printed on:
12 Dec 2018
The DHS website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016