Department of Human Services

Disability SA Bulletin 102 - Upholding participants' health and safety in funded services

September 2016 - Improvements needed in some funded services around health and safety

The Department for Communities and Social Inclusion (DCSI) is committed to ensuring a high quality of care in disability services, and safeguarding the rights and dignity of people with disability. This commitment is in line with the UN Convention on the Rights of Persons with Disabilities and Australia’s response to that: the National Disability Strategy 2010-2020.

We have become aware through the important work of the Community Visitor Scheme that there are some services that need to improve their planning and support around access to toilet and bathroom facilities, and the personal hygiene of clients.

Service providers must ensure that people in their service have access to appropriate, accessible, hygienic and well-maintained toilet and bathroom facilities and equipment. Planning needs to occur for alternative options or to relocate services as soon as possible if appropriate facilities are not readily available in the immediate location.

All staff must be appropriately trained and competent to manage an individual’s health and hygiene needs with dignity and respect, including any unforeseen personal hygiene incidents.

DCSI encourages a continuous improvement approach to such issues through your agency's Disability Access and Inclusion Plan and participation in a quality improvement program.

Individuals receiving services, along with their families and carers, also are best-placed to provide feedback and suggestions to facilitate service improvement.

Review the requirements of the DCSI Master Agreement, relevant Service or Host Agreements and the National Standards for Disability Services for more detail on your responsibilities.

Contact: Sandra Elliott

Phone: +618 8415 4269

Email:

Page last updated : 15 Apr 2018

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