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Department of Human Services

Emergency After Hours Service Guidelines for Service Providers

From Saturday 21 July 2018, funded service providers will no longer be required to phone the After Hours Service to obtain permission for additional funding prior to the service being brokered after 5.00 pm.

This will enable clients to quickly receive the support they need from their providers during a crisis.

Providers will be required to notify us the next working day, by emailing a completed Agency Request for Approval of After Hours Emergency Support Form (DOCX 64.8 KB) to us at

After Hours Emergency Support Guideline (PDF 142.0 KB)

Page last updated : 03 Jun 2019

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