Quality and Safeguards for Disability Services

Services funded by the National Disability Insurance Scheme (NDIS) have been subject to the NDIS Quality and Safeguards Commission in South Australia since July 2018.

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services.

Telephone: 1800 035 544

Quality Systems and Outcomes Measurement Project

Previously, for non NDIS funded services, Disability SA established the Quality Systems and Outcomes Measurement Project  in response to the question: How can individuals, families and funders know that disability support services are effective in achieving outcomes?

The project report incorporates indicators that can be used by organisations to identify and measure service outcomes within their organisation and by individuals and families to guide their own enquiries and observations of an organisation.

A Toolkit including four guides was developed to assist service providers, individuals and funders in the further development and understanding of service effectiveness measures and indicators.

Guide 1 – Establishing indicators of service effectiveness

Guide 2 – Monitoring service delivery

Guide 3 – Observing indicators of service effectiveness

Guide 4 – Signposts of effective services

Accessible and printable report versions

The report of the project is available in two versions:

Quality Systems and Outcomes Measurement Project - accessible Word document, 66 pages (DOCX 471.2 KB)

Phone Martin Lockwood, Chief Project Officer, on +61 8 8415 4204 or email martin.lockwood@sa.gov.au