Feedback and Complaints
Tell us what you think ...
In the Department of Human Services (DHS) we want to know about what we are doing well and what we need to improve. Your feedback and complaints can help us to provide a better service for you and for others.
... we're listening.
How can I provide feedback or lodge a complaint?
You can go to any DHS Office to give feedback or lodge a complaint
Email us at DHS.ClientFeedbackandComplaints@sa.gov.au
Print and post
DHS Client Feedback and Complaints form (PDF 1.2 MB) - free postage
DHS Client Feedback and Complaints form (ATSI) (PDF 1.2 MB) - free postage
Write to DHS Client Feedback and Complaints, GPO Box 292, Adelaide SA 5001
Call us from 9.00 am to 5.00 pm Monday to Friday
Concessions Hotline: 1800 307 758
Disability SA: 1300 786 117
Domiciliary Care: 1300 295 673
Housing SA: 131 299
Screening Unit: 1300 321 592
Youth Justice: 1300 021 829
General enquiries: +61 8 8413 9050
Translating and Interpreter Service: 131 450
National Relay Service: TTY/Voice calls: 133 677
Speak & Listen: 1300 555 727
Alternative formats: +61 8 8413 9050
What happens next?
We will tell the person or business area you are pleased with and share this across the department to encourage best practice in delivering our services
We will ensure the right person follows up your comments for improving our services and will contact you about any action or decision.
We will acknowledge your complaint within five working days, and aim to resolve your complaint within 30 working days
If it is a complex matter that takes longer than 30 days to resolve, we will keep in touch with you about the progress of your complaint.
If you are not satisfied
You can ask to speak with the Feedback Coordinator who can discuss your concerns and explain your rights.
Phone the DHS Feedback Coordinator on 8413 9050
For further information about your rights when seeking or using a health or community service, please refer to the
HCSCC Charter of Health and Community Services Rights
If you are still not satisfied, you have the right to refer matters to:
Health and Community Services Complaints Commissioner
Aged Care Complaints Commissioner