Complaints and feedback

At DHS Disability Services, we offer various ways for the people we support to provide us feedback or make a complaint. We encourage and appreciate all forms of feedback as it enables us to do better. If you think we did a good job or if there's something we can improve on, please let us know.
Your feedback matters to us!

Speak to:

  • someone you trust
  • a staff member
  • others at house meetings.

Contact management

Phone 1800 952 962

Fill out our DHS online feedback form

Use our Anonymous Reporting System

Other people you can talk to

You can contact these other authorities directly at any time.

NDIS Quality and Safeguards Commission
Phone 1800 035 544
NDIS Quality and Safeguards Commission website

Health and Community Services Complaints Commissioner
Phone 1800 232 007
Health and Community Services Complaints Commissioner website

The Public Advocate
Phone 8342 8200
The Public Advocate website

Ombudsman SA
Phone 8226 8699
Ombudsman SA website

Adult Safeguarding Unit
Phone 1800 972 310
Adult Safeguarding Unit web page – SA Health

Community Visitor Scheme
Phone 1800 606 302
Community Visitor Scheme website


Download our complaints and feedback poster (PDF 127.7 KB).

Accommodation Services (now DHS Disability Services) Feedback and Complaints Procedure (PDF 420.1 KB)

Staff reporting

Staff must lodge internal reports, of their own or others’ experiences, using the Gov SAfety feedback and complaints reporting system.

We will investigate and follow up according to the DHS Disability Services Complaints and Feedback Procedure.

Page last updated 26 May 2023