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Department of Human Services

Vulnerable South Australians urged to register with Red Cross before the heat


Now is the time for vulnerable South Australians to register for a free phone service to check on their welfare during periods of hot weather.

The Red Cross Telecross REDi service is activated by the Department for Communities and Social Inclusion (DCSI) during periods of very hot weather.

Under the service, trained volunteers phone registered clients to check on their safety and wellbeing, and link them to further support and assistance if required.

Vulnerable people are particularly at risk during hot weather events. This can include older people, people with a disability, those experiencing mental illness, people recovering from an illness or accident, or anyone with an ongoing illness.

Anyone who may be isolated or at risk during extreme heat should consider registering for the Telecross REDi service by phoning 1800 188 071 or (08) 8100 4510, or by emailing Family or friends of vulnerable people are encouraged to discuss the service with their loved one, and assist them in registering if required.


In addition to activating the Telecross Redi service, during hot weather events DCSI also supports non-government organisations that have clients who may be heat-vulnerable by providing heat event alerts.

These alerts provide early warning of possible or imminent extreme heat events, to help these organisations support heat-vulnerable clients. The alerts also link organisations to heat health resources and information. Agencies can subscribe to the Extreme Heat Alerts service at:

Acting Minister for Communities and Social Inclusion, Kyam Maher said: Extreme heat events can be very dangerous for vulnerable members of our community.

The Telecross Redi service is a valuable welfare check during hot weather events and could mean the difference between life and death for a vulnerable person.

I strongly urge people in the community who might be at risk and need support during extreme heat to register their details with Telecross REDi as soon as possible.

This includes anyone who lives alone and has a disability, experiences mental illness, is housebound, frail, aged, recovering from an illness or accident, or has an ongoing illness.

It’s also a good idea for people to consider any relatives or friends who fit into this group, and ask them whether they need assistance to register.

Extreme heat increases the risk of heat illness and can also exacerbate pre-existing illnesses such as heart and kidney conditions.

Getting too hot can make you sick, so take measures to stay cool, remain hydrated and to keep informed.

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Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
29 Jan 2020
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