Department of Human Services

Register with Telecross REDi ahead of forecast extreme heat


Vulnerable South Australians or their families are encouraged to register with the Red Cross Telecross REDi service ahead of this week’s forecast extreme hot weather.

The Telecross REDi service was activated by the Department for Communities and Social Inclusion (DCSI) last Thursday through to Saturday (18 – 20 January 2018), with more than 1450 phone calls made to check on the welfare of vulnerable South Australians

About 240 people required further assistance such as calls to their emergency contacts or support agencies, including 17 people who needed ambulance assistance.

Trained Telecross REDi volunteers’ phone registered clients up to three times a day during extreme heat events to check on their wellbeing, and activate an emergency response if required.

Older people, people with disability, those experiencing mental illness, people recovering from an illness or accident, or anyone with an ongoing illness or health condition can be particularly at risk during very hot weather.

With forecast high temperatures for the Australia Day long weekend, now is the time for vulnerable or isolated South Australians to register for the free service.

Anyone who may be isolated or at risk during extreme heat, as well as their carers, should consider registering for the Telecross REDi service by phoning 1800 188 071 or by emailing

Family or friends of vulnerable people are encouraged to discuss the service with their loved one, and assist them in registering if required.

People can also volunteer to help others during extreme heat events as a Telecross REDi volunteer.

Find out more on the Red Cross website

In addition to activating the Telecross REDi service, DCSI also provides heat event alerts to non-government organisations with clients who may be vulnerable during extreme heat.

These alerts provide early warning of possible or imminent extreme heat events, so organisations can prepare to support clients who are vulnerable during extreme heat. The alerts also link organisations to useful resources and information.

Organisations can subscribe to the Extreme Heat Alerts service online.

Extreme heat events can be very dangerous for vulnerable members of our community as it can make people feel unwell and exacerbate existing illnesses.

The importance of the Telecross REDi service has been demonstrated in the last week with many people requiring additional support to stay well and healthy in the heat.

People in the community who think they might need support during extreme heat conditions, like those forecast for this long-weekend, should register their details with Telecross REDi as soon as possible.

Contact Telecross REDi to register on 1800 188 071 or by emailing

Page last updated : 29 Oct 2018

State Government of South Australia © Copyright DHS .[sm v5.4.7.1]