Contact us: +61 8 8226 8800

Department of Human Services

New Disruptive Tenants Policy getting results


Nine tenants have lost their public housing tenancies since the introduction of a new policy aimed at tackling disruptive behaviour in Housing SA properties.

The new Disruptive Tenants Policy came into effect from the beginning of October and is aimed at resolving complaints about disruptive tenants quickly and effectively.

"The vast majority of public housing tenants do the right thing, but there are some people living in Housing SA properties who just simply won't play by the rules," Minister for Social Housing Tony Piccolo said.

"This policy is about respecting those tenants who do the right thing and their neighbours, while sending the message that disruptive and inappropriate behaviour will not be tolerated.

"Housing SA is a landlord responsible for more than 40,000 properties around the State, and this policy helps ensure disruptive tenants are held to account for their behaviour."

Mr Piccolo said that in the first month since the policy came into effect:

  • Two tenants were evicted for disruptive behaviour;
  • Two tenants on probation lost their tenancies due to disruptive behaviour, including one as a result of complaints made under the new policy;
  • Five tenants facing complaints of disruptive behaviour voluntarily terminated their tenancies rather than face the Residential Tenancies Tribunal, including four as a result of complaints made under the new policy; and
  • Five tenants were referred to the Residential Tenancies Tribunal due to disruptive behaviour, including three as a result of complaints made under the new policy.

"Under this policy, each metropolitan Housing SA office has a dedicated specialist staff member responsible for dealing with complaints about disruptive tenants to ensure these complaints are dealt with in a timely manner.

"Since the policy came into effect, Housing SA received nearly 730 complaints – with three quarters of those complaints resolved within one week.

"And as this new approach continues, tenants and their neighbours will continue to see swift action as we move to resolve complaints of disruptive behaviour in a timely and effective manner."

Mr Piccolo said the new policy would be reviewed at the end of the year to determine its effectiveness and look at whether any changes are needed.

"The recent amnesty on undeclared income and tenants and our new disruptive tenants policy are all measures designed to deliver a fairer public housing system for our tenants," he said.

To make a complaint about disruptive behaviour in a Housing SA property, visit, phone Housing SA on 131 299, visit a Housing SA office in person or email

State Government of South Australia © Copyright DHS .

Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
10 Dec 2018
The DHS website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016