Department of Human Services

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Nation-first safeguarding app to support virtual visits

South Australians living with disability will be able to access a new, nation-first safeguarding app, enabling people in their private homes the ability to access wellbeing checks, emergency help and the right referrals in one easy-to-use platform. The State Government has committed $500,000 to develop the app, working closely with the NDIS Quality and Safeguards Commission. The app will pilot “virtual visits” by Community Volunteers to test its effectiveness with people with a disability and their families, complementing and enhancing South Australia’s existing Community Visitor Scheme, with scheme volunteers able to “visit” a person with disability via video conferencing.

People with a disability now enjoy a wide range of different living arrangements, so it is vital that safeguarding tools evolve with the times. The app will give South Australians living with disability the choice to access virtual visits by a community visitor to any location across the state. Community Visitors have never legally been permitted to visit private homes and with the establishment of the NDIS Quality and Safeguarding Commission, Community Visitors are now only legally able to visit state-run accommodation. The app will not only enable virtual visits to people’s homes, but to NDIS recipients in NDIS-funded facilities as well. The virtual visits will provide a welfare check, personalised advice and support.

In addition to the virtual visits, the app will make it easier for users to navigate the complex web of support available to them. Users will be able to connect with advocacy, wellbeing and complaint services, the NDIS Quality and Safeguards Commission, Adult Safeguarding Unit and disability advocacy services with the press of a button.

The app will be free for users to download to ensure that it delivers maximum benefit for people with disabilities in South Australia. It will be developed in close consultation with people living with disability and key stakeholders and is expected to be available for use in 2022.

Page last updated : 12 Aug 2021

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