Department of Human Services

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Scenario Planning

The most practical way of identifying the risks that may impact on your organisation is to conduct (and regularly review and update) a scenario planning exercise.

Planning scenarios

We believe the most likely scenarios arising from the current pandemic are listed below:

  • Loss of workforce (including volunteers) either through illness, enforced or voluntary self-isolation or caring for family members;
  • Loss of premises (either from closure of facilities that you use to provide services or your offices);
  • Loss of key suppliers; and
  • Services becoming too risky to provide or are prohibited from being provided in their current form (under pandemic conditions).

How to use the scenario planning template

Understanding the impact of the pandemic on your organisation’s operations is critically important. This will be an iterative process as the pandemic evolves over time. To do this, your organisation should conduct scenario planning for the four scenarios listed above and regularly reviewed and updated. When completing the scenario planning template:

  • Work with all stakeholders to identify the most critical services and supporting processes across your organisation based on customer need, cost implications and reputational risk of downtime
  • Identify key staff involved in critical decision making
  • Consider the workforce, technology, reputation, financials and service impacts
  • Prioritise each service and supporting resources to determine maximum allowable outage / service disruption time
  • Link the BIA to any existing risk frameworks or crisis management plans your organisation may have.

Scenario Planning (DOCX 92.3 KB)

Business Community Management Plan

Business Continuity Management Plan (DOCX 94.2 KB)

Cashflow Forecast

Cash Flow Forecast – Monthly (XLSX 19.5 KB)

Cash Flow Forecast – Weekly (XLSX 600.7 KB)

Decision Log

A critical aspect of good governance, particularly under pandemic conditions, is ensuring there is identification of key decision makers and a mechanism to capture those decisions made, who they were made by, and the outcome(s).

Decision Log (DOCX 91.9 KB)

Action Log

An extension of the decision log, the action log is used to track all key events, allocation of roles and responsibilities, tasks, communications and decisions made by your organisation whilst responding to the business impacts of the pandemic.

Action Log (DOCX 91.8 KB)

Loss of Suppliers

COVID-19 is impacting the supply chain of organisations as the outbreak continues to spread. Factories and businesses are experiencing extended shutdowns, employees are not able to return to work and airlines are suspending or cancelling services. Production disruptions in one organisation create adverse effects in others and your organisation may struggle to find alternatives.

Your organisation can take a range of measures to protect itself:

Identify critical products and suppliers, for example, Personal Protective Equipment (PPE)

Once identified, determine how reliant each supplier is on the affected areas.

Contingency planning

What are the options to re-address the balance of supply and demand? Is buffer stock or a safe alternative supplier available? What is the impact on medium-term strategy?


Supply chain disruption may cause unintended reputational damage. Develop a clear strategy for transparent communication with customers, external stakeholders and employees.

Conduct scenario planning

Careful planning is required to navigate the wider implications of supply chain disruptions. Please refer to the Scenario Planning template.

Additional considerations

Access to PPE

If your workforce is unable to obtain PPE, this will impact home visits and visits to other vulnerable members of the community. Those customers may therefore need to attend hospital or would be unprotected during home visits.

Legal obligations

Your organisation will need to consider any potential legal obligations against the organisation in relation to customers / clients raising legal claims in the event they contract COVID-19 during a home visit.

Loss of suppliers (DOCX 93.0 KB)

Page last updated : 25 Aug 2022

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