NGO COVID-19 Support

Client / customer health and welfare measures

Implement measures to protect customers from exposure and / or infection in accordance with government guidelines. Please refer to the latest Australian Government guidance.
Further to the above, identify:
- The process for identifying the risk of exposure to a client;
- The process for seeking medical advice / consultation if a client is suspected to have COVID-19; and
- The process for ‘contract tracing’ and communicating with family regarding a client who may have COVID-10.
Consider whether the organisation can collaborate and interact with a client of another organisation without breaching privacy laws. Consider whether information can be shared for the sake of contact tracing.
Recognise that increased levels of anxiety and uncertainty are anticipated amongst the community and the need for clear communication to vulnerable members of the community.

Determine whether face-to-face services will continue and, if so, in what capacity.
Consider the need for increased services, for example, family based violence providers may consider it necessary to conduct additional check-ins to ensure the safety and welfare of their clients.
Understand the risks around having clients access the broader health system as opposed to self-isolation (particularly in the disability sector).

Page last updated : 02 May 2020