Department of Human Services

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Training and support

Do now

  • Designate a person to coordinate and maintain records of Coronavirus (COVID-19)-related education and training activities.
  • Provide education and training to all staff on Coronavirus (COVID-19)-related topics such as:
    • Signs and symptoms of Coronavirus (COVID-19) illnesses
    • Hand hygiene
    • Standard precautions, transmission-based precautions (contact, droplet, airborne)
    • Appropriate use of PPE
    • Biohazard waste management
    • Decontamination and cleaning of clinical areas and equipment
    • Quarantine and isolation protocols
    • Notifiable disease reporting

Do next

  • Ensure that all staff are aware of the health service’s Coronavirus (COVID-19) response plan, and perform testing of the plan e.g. through a staff training day using Coronavirus (COVID-19)-related scenarios.
  • Review existing arrangements between supervisors and staff to monitor concerns, expectations and continue relationships. This may also extend to team meetings and revising agenda items.
  • Identify opportunities to provide mental health support to staff and clients.

Do as needed


Page last updated : 25 Feb 2022

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