Department of Human Services

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Priority 1: Pathways

Right support at the right time

We are creating a system that encourages people to ask early and ask often, and provides families with access to the right service at the right time. Pathways are being designed to ensure children and families are assisted to reach services that are matched to their needs, ranging from universal services, to targeted and tertiary level services.

ASK Website

ASK, launched in May 2021, is a self-service website designed to provide information, or locate services, for anyone who has concerns about the safety or wellbeing of a child, young person, or family. In December 2021, a self-reflective tool for families and a portal for professionals were included. 'Just ASK' is for those unsure what help they are looking for, and the professional portal provides information, resources and services for those working with families and individuals.

Visit the Adults Supporting Kids website

Child and Family Support System Pathways Service

A centralised triage line has been established to provide a single point of entry for intensive family service referrals across the system. It is providing an alternative pathway to the Child Abuse Report Line for families who do not require a response from the Department for Child Protection. Further opportunities will continue to be explored to strengthen linkages with other service systems across the service spectrum, ranging from universal services through to care and protection services.

Child and Family Safety Networks (CFSNs)

Pathways and service coordination are supported state-wide through the establishment of local CFSNs. Child and Family Safety Networks will comprise key service partners who are able to assist families facing multiple complex issues that are causing significant concern to the safety of their children.

Smarter referral system

We are establishing smarter referral information systems and designing new processes to efficiently and fairly process and track referrals, including equitable allocation, and to better understand system performance and outcomes for families.

Page last updated : 10 Feb 2022

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