Department of Human Services

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Priority 1: Pathways

Right support at the right time

We are creating a system that encourages people to ask early and ask often, and provides families with access to the right service at the right time. Pathways are being designed to ensure children and families are assisted to reach services that are matched to their needs, ranging from universal services, to targeted and tertiary level services.

ASK Website

A new self-service website has been developed to provide information for anyone who has concerns about the safety or wellbeing of a child, young person or family. In the next stage of development, a self-reflective tool for families will be included and a portal for professionals will be established to assist them with resources and supports for vulnerable families and individuals.

Visit the Adults Supporting Kids website

Child and Family Support System Pathways Service

A centralised triage line has been established to provide a single point of entry for intensive family service referrals across the system. It is providing an alternative pathway to the Child Abuse Report Line for families who do not require a response from the Department for Child Protection. Further opportunities will continue to be explored to strengthen linkages with other service systems across the service spectrum, ranging from universal services through to care and protection services.

Child and Family Safety Networks (CFSNs)

Pathways and service coordination are supported state-wide through the establishment of local CFSNs. Child and Family Safety Networks will comprise key service partners who are able to assist families facing multiple complex issues that are causing significant concern to the safety of their children.

Smarter referral system

We are establishing smarter referral information systems and designing new processes to efficiently and fairly process and track referrals, including equitable allocation, and to better understand system performance and outcomes for families.

Page last updated : 17 Sep 2021

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