Department of Human Services

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Family Update

Information for families and friends of the people we support

Update as at 22 November 2022

Join us as we work towards the NDIS

We have been talking to you for some time now about the reforms happening in DHS Disability Services as we work towards being a fully operational, state-run NDIS service provider by 1 July 2023.

The introduction of Service Agreements, the NDIS audit processes and changes to how clients pay for everyday living expenses, all support us reaching this important milestone. This will allow our service to continue working with clients funded through the NDIS, Disability Support for Older Australians, Lifetime Support Authority and My Aged Care, long into the future.

Over the next 7 months, we will be keeping you updated on how the service is changing to meet this milestone, what this means for clients, and you as their supporters.

Video to introduce the changes

Today, we want to share with you a video to introduce the changes that you can expect. It will take just two and a half minutes to watch and provides a great introduction to what is to come.

DHS Disability Services Forums in 2023

In 2023, we will be hosting DHS Disability Services Forums where you will have the opportunity to meet with all of us, learn more about the changes and ask questions.

Locations

  • Adelaide North
  • Adelaide South
  • Kadina
  • Mount Gambier.

We will send out invitations to these information sessions, closer to the date.

In the meantime, we encourage you to join clients and staff in our End-of-Year Celebrations coming up in early December, which you will read about below.

Thank you for your continued support as we work towards being a fully operational, state-run NDIS service provider and we look forward to navigating this journey with you.

Joe Young
Executive Director, Disability Services

Sarah White
Director, DHS Disability Services

Julie Rogers
Director, Quality and Clinical Services

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End-of-Year Celebrations

Please join us to celebrate the year that has been – with clients, staff and our families and decision-makers coming together in this way for the first time since COVID-19 restrictions were introduced.

If you’re excited to attend, please ensure you RSVP by Friday 25 November 2022. Date, time and locations as follows:

Adelaide South

Hendrie Street Reserve

Thursday, 1 December 2022
120B Hendrie Street, Park Holme
12.00 noon to 2.00 pm

Adelaide North

Golden Fields Reserve

Thursday, 8 December 2022
Atlantis Drive, Golden Grove
12 noon to 2.00 pm

Please ensure you specify in the RSVP which event you’ll be attending.

About the venues

The venues been specifically chosen for their accessibility. This includes:

  • drop-off zones
  • ample on-site parking
  • wide, solid footpaths throughout
  • accessible toilets
  • accessible barbecue space
  • open space for activities.

Food and drink

Guests are invited to bring along a chair or picnic rug, and a plate of food to share.

Halal, vegetarian/vegan and gluten free options will be provided. We look forward to seeing you there!

Welcome Sarah and Julie, our new Directors

Since our last Families Newsletter, we have had two new Directors start.

Sarah White has been in the role of Director, DHS Disability Services since September 2022 and yesterday.

Julie Rogers started with the service, filling the new position of Director, Quality and Clinical Services.

Sarah has extensive experience in human services, including disability service delivery, in both the public and private sectors. This experience includes being a board member of two non-government NDIS providers. Additionally, Sarah has lived experience in accessing the NDIS and caring for loved ones with health challenges. She is passionate about delivering high-quality services, allowing clients to live their best life.

Julie has been with the National Disability Insurance Agency (NDIA) since 2014 and has a wealth of experience in clinical and quality assurance along with qualifications in Nursing, Critical Care Nursing and Disability and Inclusion.

You can meet Sarah and Julie, along with Executive Director, Joe Young and other service leaders, face-to-face and online at our 2023 DHS Disability Services Forums series. More information will follow in the new year.

Disability Support for Older Australians information

Earlier this year Individual Support Packages were introduced for people who had previously been funded through Continuity of Support (CoS), which became Disability Support for Older Australians (DSOA).

More recently, the Department of Health and Ageing requires a DSOA Consent Form to be completed for all clients funded through DSOA. DHS Disability Services Service Coordinators are contacting the families and decision-makers in November about the consent, and also providing further information about our service delivery to clients.

If you have questions about this consent process or the information provide you can speak directly with your Service Coordinator or phone 1800 952 962.

Paul jets off to Orange, NSW

It's not often that our staff get to travel with the people they support, but that opportunity came around for Jake Leach recently, supporting Paul, a DHS client. Paul hadn’t seen his mother for over 15 years as she lives in Orange, NSW. When the opportunity to visit presented itself, Paul jumped at the chance.

The travel itself was less than straightforward. While it was a quick flight to Sydney, the men then caught a train from Sydney to Lithgow and then a bus to finally reach Orange. All in all, it was a full 12 hours of travel.

Everyone, especially Paul, was adamant that the travel time was worth it. Once Paul and his mother, Margaret, were reunited, they hopped on Zoom to call Angela, Paul’s sister, who lives in Washington, USA. Angela also hasn’t seen Margaret for more than 5 years. It was incredibly special for the family to have this experience together, even if they weren’t all in the same place.

Aside from enjoying each other’s company, Margaret and Paul (supported by Jake) visited the Orange museum, cinema and of course the local pub. There were also many trips to local cafes, and even more cappuccinos enjoyed.

A special mention to Jake for accompanying Paul on his holiday. Without such support, this trip would not have been possible. Additionally, support worker, Angel Li, provided wonderful, person-centred support in the lead up to Paul’s holiday by helping him plan the trip.

Celebrating the return of the Royal Adelaide Show

Like most Adelaidians, Paul, Jacinta, Peter, Michelle, and Penny were ecstatic to see the return of the Royal Adelaide show this year.

The day started with a general mosey around the show grounds, taking in the nostalgic sights, scents, and sounds.

Penny, the apparent thrill seeker, was all about hopping on the rides. Paul and Peter were simply happy experiencing the various sources of entertainment on offer. Jacinta encouraged the girls to partake in a makeover, which resulted in getting their hair curled. Michelle had her sights on one thing — showbags! Her goal was to obtain Bluey and Pusheen bags, which she successfully sourced.

Of course, the rest of the group indulged in a showbag or two. Paul was a big fan of the Cadbury Chocolate one, while Peter was more of a liquorice lover. After her earlier pamper session, Penny was all about the makeup showbags, and was elated with her haul.

Overall, the group had a fantastic day. The extra excitement the event brought after the last few COVID-years was evident It was a day full of laughter, great conversations and far, far, too much fun.

Kindship app

Navigating the NDIS can be a confusing experience, and one that you’re likely very familiar with now, or about to be. Kindship is an app originally developed to connect parents and caregivers of children living with disability. However, that doesn’t mean you can’t join the Kindship family too.

Kindship is a safe space for parents and care givers of those who live with disability. It provides a platform to ask questions, decompress and share your successes. It is a valuable support system, that can be a real asset to your NDIS journey.

For more information, please visit Kindship - About Us

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How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via the DHS website or phone 1800 952 962.

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Family Forum recording - 18 August 2022 - 57 mins

On Thursday, 18 August, a DHS Disability Services Family Forum was held. This was an opportunity for families and decision-makers of people supported by the service, to hear more about reform activities that are underway to prepare to become a fully registered NDIS provider. It was also an opportunity to hear more about the introduction of a new Client Fees Schedule, that will begin on 29 September 2022.

How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via the DHS website or phone 1800 952 962.

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Information for families and friends of the people we support

Update as at 15 August 2022

Family Forum webinar – this Thursday 18 August 2022 at 6.00 pm

Over the past two weeks, information has been sent to self-consenting clients and families and decision-makers of DHS Disability Services clients about the introduction of the new Client Fees Schedule, which begins on 29 September 2022.

Included in the Client Fees information was an invitation to participate in a Family Forum webinar.

The Family Forum is an opportunity to hear more about Client Fees, information about the reform changes that are happening as we become a fully registered NDIS provider and ask questions.

Webinar information

Thursday 18 August 2022 at 6.00 pm
Link to join the webinar: https://zoom.us/join

You will need a Meeting ID number and passcode, which was included in the information sent to you.

If you do not have the Meeting ID and passcode, you can phone 1800 952 962 (and press 3) to get them.

The session will be recorded and added to this webpage for anyone who isn’t able to attend.

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How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via the DHS website or phone 1800 952 962.

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Information for families and friends of the people we support

Update as at 9 August 2022

Review into Transition to Home – 27 actions for improvement underway

In April 2022, the Minister for Human Servicers, Hon Nat Cook MP, announced a review of the Transition to Home (T2H) service. The purpose of the review was to ensure that the Transition to Home service is able to provide the best standard of support for its clients. Past and current clients, their families and decision-makers and staff were invited to participate in the review process.

The independent review, undertaken by Associate Professor Christine Dennis has been completed and you can read the final Review into Transition to Home report (PDF 717.4 KB).

In a positive outcome, the report confirms that no NDIS Practice Standards were rated as ‘Not Met’. However, some key standards were rated as ‘Partially Met’, indicating that more work is needed to improve the service.

DHS welcomes the report and will work closely with Wellbeing SA and Local Health Networks to make continuous improvements to T2H service. We have identified 27 actions we can take to improve governance, quality management and clinical operations. We are committed to promoting a safe environment so that all our clients can feel safe and comfortable and at home. We take allegations of care concerns very seriously and all complaints are investigated.

DHS has already made changes to T2H following the recommendations of the Health and Community Services Complaints Commissioner in his report released earlier this year. This follows significant reforms to our disability services in recent years, including introducing a Zero Tolerance to Abuse and Neglect Strategy as part of a new Quality, Practice and Safeguarding Framework.

If you have any feedback about T2H, please let us know to help us improve. We have several options to make giving feedback easy, including making anonymous reports. Visit our complaints and feedback page to learn more and provide your feedback.

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How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via th DHS website or phone 1800 952 962.

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Information for families and friends of the people we support

Update as at Friday 5 August 2022

Farewell to Muriel Kirkby, Director DHS Disability Services

I am writing to let you know that after 12 years with DHS Disability Services, including six years as Director DHS Disability Services, Muriel Kirkby has decided to move on from the Department of Human Services (DHS).

Muriel will be finishing with DHS on Friday 2 September 2022. She is planning to take some time out to spend with her family before exploring opportunities in the non-government sector.

A tireless worker and leader within DHS, Muriel has been instrumental in reshaping DHS Disability Services to where we are today. This work includes the significant restructure of the service in 2018 and 2019 and preparing the groundwork for the reform required for us to fully transition to the NDIS by June 2023.

Muriel also initiated the development of the Zero Tolerance to Abuse and Neglect of People with Disability Framework and strived to change the way we deliver services to have the client at the centre of everything we do.

Another key achievement driven by Muriel was the successful closure of Highgate Park, the last government-run disability institution in the state. The closure was significant in allowing people with disability to reach their full potential and have better life outcomes.

Most recently Muriel has led our 1,600-strong workforce in DHS Disability Services through our response to COVID-19. This has been a significant period of time for the department and the 530 South Australians we support in the service.

As DHS Disability Services progresses towards full transition to NDIS, a new leadership structure will be introduced. We are actively recruiting for a newly created role of Director Quality and Clinical Services. Muriel’s role as Director, DHS Disability Services will evolve to Director, Supported Independent Living, which will put us in the best place as we continue to reform to become a fully registered NDIS provider.

We will keep you informed as we move forward with the recruitment of these positions.

I would like to say thank you to Muriel for her significant energy, enthusiasm, and commitment in supporting people with disability to lead their best lives at home and in the community.

If you have any further questions, you can email me at joe.young@sa.gov.au.

Joe Young
Executive Director, Disability Services

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Information for families and friends of the people we support

Update as at Tuesday 17 June 2022

Welcome to the DHS Disability Services family and friends newsletter.

Transition to Home Forum: Changed to Online Meeting

The in-person Transition to Home Forum, that we have written to families and guardians of current and past Transition to Home clients about, has been changed to an online meeting. This is again due to COVID-19 cases at the venue.

New time: Monday 20 June 2022

The forum will be held via Zoom on Monday 20 June 2022, 6.00 pm to 7.00 pm.

Please contact DHS Disability Services for a Zoom link and password

The forum is being conducted by Associate Professor Christine Dennis, Deputy Dean Rural and Remote SA Health at Flinders University as part of a review into the service.

If you have any questions, or want to organise a Zoom link and password, please email DHSDisabilityServices@sa.gov.au.

How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via th DHS website or phone 1800 952 962.

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Information for families and friends of the people we support

Update as at Tuesday 7 June 2022

Welcome to the DHS Disability Services family and friends newsletter.

Rescheduled: Transition to Home Client and Family Forum

Due to COVID-19, this forum has now been rescheduled to Monday 20 June 2022.

To ensure that the Transition to Home (T2H) service is able to provide the best standard of care for its clients, a review has been instigated to evaluate the service and its work processes.

The review is being conducted by Associate Professor Christine Dennis, Deputy Dean Rural and Remote SA Health at Flinders University.

All current and past T2H clients and their families, guardians or representatives are invited to attend an upcoming forum to hear about the review and share their experiences.

Please join Associate Professor Christine Dennis and Mr Greg Adey for a conversation around how the T2H) service has:

  • Engaged with you to understand your expectations and wishes for your care and service experience
  • Supported your transition from an acute hospital setting into a more home-like environment
  • Supported your transition to home / long term accommodation
  • Supported your journey to regain your independence and where possible rebuild important connections with community
  • Supported your personal care needs
  • Supported access to any ongoing clinical care needs
  • Communicated respectfully and treated you with dignity and respect.

Time and place

The forum will now be held on Monday 20 June 2022, 6.00 pm to 7.00 pm, at St Margaret’s Centre, 65 Military Road, Semaphore.

RSVP

Please complete this form to RSVP by 5.00 pm Thursday 16 June 2022. Please submit a new response for each person who will be attending.

If you aren’t able to attend but would like to provide your feedback to support the T2H review please, email DHSDisabilityServices@sa.gov.au.

How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via th DHS website or phone 1800 952 962.

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Information for families and friends of the people we support

Update as at Friday 3 June 2022

Welcome to the DHS Disability Services family and friends newsletter.

Cancelled: Transition to Home Client and Family Forum

We have previously written to clients, families and guardians about a Transition to Home Client and Family Forum. The forum was scheduled to be held on Monday, 6 June 2022 at St Margaret’s Centre, Semaphore to discuss a review that is underway to evaluate the service and its work processes.

A number of clients at St Margert’s Centre currently have COVID-19 and, to minimise people attending this site unnecessarily, the Forum has been cancelled.

Associate Professor Christine Dennis, Deputy Dean Rural and Remote SA Health at Flinders University, and her team who are undertaking the review, would still appreciate the opportunity to speak with current and past Transition to Home clients and their families and guardians who would like to share their feedback.

If you would like to find out more about speaking with the review team or would like to provide feedback about your experiences with he Transition to Home service in a different way, please email DHSDisabilityServices@sa.gov.au.

How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via th DHS website or phone 1800 952 962.

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Information for families and friends of the people we support

Update as at Thursday 19 May 2022

Welcome to the DHS Disability Services family and friends newsletter.

Over the past few months, it has been great to see our clients back out and engaging with the community, with reducing restrictions. We know that activities and social connections are so important to each of the people we support and we’ve really enjoyed being able to feel a bit more normal again. We hope you enjoy reading their stories below.

Last month we welcomed a new Minister for Human Services, the Hon Nat Cook MP. Minister Cook has worked as a Registered Nurse for nearly 30 years, working in brain injury and rehabilitation, as well as intensive care. In fact, like a number of DHS Disability Services staff, she also worked at Highgate Park back when it was known as the Julia Farr Centre. We welcome Minister Cook and look forward to working with her in the coming months and years. Find out more about Minister Cook.

This newsletter contains several important updates about changes and improvements to our service, as we transition to a fully registered NDIS provider by July 2023. This update includes:

  • Client fees update
  • About the NDIS and upcoming audits
  • Upcoming client information reviews
  • New Restrictive Practices Authorisation scheme
  • COVID-19 and Influenza Updates
  • Individual Support Packages for DSOA Clients
  • Information about the Community Visitor Scheme.

If you have any further questions, please reach out to your Service Coordinator or Team leader, or use the contact details at the end of this email.

Joe Young Executive
Director, Disability Services

Muriel Kirkby
Director, Accommodation Services

Client Fees update

In March we wrote to families and guardians of our clients to provide you with the outcomes of the consultation process we undertook in 2021 about how clients pay for their everyday living expenses.

From the consultation process, we know that changes proposed to the way that pharmacy expenses and utilities are paid for represented some concerns for those who have benefited from subsidy of these two types of expenses in the past. As there was not consistency for this type of subsidy for all clients and it is not reflective of how everyday living expenses are

paid by clients of non-government delivered Supported Independent Living services - there was clear support for making Client Fees simpler and fairer for everyone.

Introduction of the new Client Fees Schedule is planned for 2022 and we will be in contact with you shortly with further information about the introduction date and what this means for your family member or friend.

If you have any questions about Client Fees before that date, please phone us on 1800 952 962.

About the NDIS

While the NDIS was introduced across Australia in 2016, DHS Disability Services has been operating under a different agreement with the Australian Government, called In-Kind, to continue service delivery on a transitional basis. This funding agreement concludes on 30 June 2023 and, to continue service delivery after this date, DHS must be a fully registered NDIS provider and transform its operations to deliver services in budget.

Understanding the NDIS is important for your ability to advocate for your family member or friend – for example: what is the NDIS, how does it fund Australians living with disability, and how can family and guardians contact and work with the NDIS. We will include NDIS information in this newsletter over the period of change for the service as well as links that we think will be helpful for families and guardians of our clients.

While many of you are already very familiar with the NDIS, we will start this series with a snapshot of the basics as a refresher for everyone.

The following NDIS videos provide a great background in how the scheme has been set-up:

The NDIS website provides information to help you:

For future updates, you are welcome to provide feedback about what NDIS topics that you would like to know more about.

Please email dhsdisabilityservices@sa.gov.au or phone us on 1800 952 962.

Upcoming client information updates

As we work towards being a fully registered NDIS provider by 1 July 2023, a review and update of the information held by the service for each of our clients has begun.

Client information that we have, and the systems used to hold this information, need to be reviewed and updated to reflect all current support and care requirements, documented restrictive practices if they are used and primary contact and guardian contact information. The review also offers the opportunity to make sure that all information we hold for clients is up to date.

You may be contacted to confirm details and preferences that are documented in our systems. We appreciate your help with this process.

Upcoming NDIS Specialist Behaviour Support Audit

Last year we completed our first milestone in NDIS registration process by successfully passing the audit against core modules, which included community participation, community nursing and transport.

We will soon begin a 2-stage process to be audited for Specialist Behaviour Support and the implementation of behaviour support plans. This is an important area of service delivery for DHS Disability Services and the many clients who we work with in a Specialist Behaviour Support approach.

We are in a pre-audit phase at the moment and are waiting on further information from the organisation undertaking the audit, about scope and timelines. When we know more, we will share with you whether, clients, families, and guardians will be a part of Stage 2 of this audit process.

New Restrictive Practices Authorisation Scheme

A restrictive practice is any practice that has the effect of restricting the rights or freedom of movement of a person with disability, with the primary purpose of protecting the person or others from harm.

From 30 May 2022, NDIS service providers who use regulated restrictive practices must use the Restrictive Practices Authorisation scheme.

The Restrictive Practices Authorisation scheme sets out the roles, processes, and criteria for the authorisation of regulated restrictive practices by registered NDIS service providers for NDIS participants in South Australia.

The scheme promotes accountability, transparency, and visibility of restrictive practices to reduce their use. More information about the introduction of this scheme can be found at the Restrictive Practices pages on the SA.gov.au website.

COVID-19 Update

Close contacts

As you will know, people who are close contacts of a COVID-19 case no longer need to quarantine for 7 days. However, restrictions still apply in high-risk settings, such as DHS Disability Services.

In order to protect the people we support and our workforce, people who have been exposed to COVID-19 are generally not permitted to return to a high-risk setting during their close contact period. Some exceptions can be approved for staff, if it is deemed essential for the care of the people we support.

More details:

Face masks

It is still mandatory for all people to wear N95 masks in high-risk settings, including DHS Disability Services homes. Our staff continue to wear face masks and shields at all times.

Face mask information from SA Health

When you visit, please continue to physically distance, practice good hand hygiene, user QR codes to check-in where they are displayed.

Please do not attend if you have symptoms of any kind.

Additional boosters

The Australian Technical Advisory Group on Immunisation (ATAGI) has made recommendations on a winter booster dose of COVID-19 vaccine.

An additional booster is recommended for people at higher risk of severe illness from COVID-19 who have already had their first booster dose more than 4 months ago.

This means that the majority of people supported by DHS Disability Services are now eligible and recommended to receive their winter booster dose. We have commenced planning this week for clients to be able to receive this dose in their homes, and will be in contact with guardians again to obtain consent, as we have done with previous doses.

For those who are not at increased risk of severe illness from COVID-19, a two-dose primary course and a booster dose provides very good and lasting protection against COVID-19. Protection against severe disease is high and looks to wane slowly over time. For now, the larger part of the Australian population are not recommended to receive any further doses of COVID-19 vaccine.

We encourage all visitors to homes to remain up to date with their COVID-19 vaccinations, as recommended by ATAGI. If you have yet to receive a vaccination or booster, please find a clinic and book a vaccination at healthdirect.gov.au.

Flu Vaccines

Influenza, or the flu, is a very contagious infection. Although it can be a mild disease, it can also cause very serious illness in otherwise healthy people.

Vaccination against the flu remains important in 2022. While increased hand washing and social distancing has helped limit the spread of flu viruses across 2020 and 2021, a resurgence of influenza activity is expected as public health and social measures continue to be relaxed.

Vaccination is a safe and effective way to protect you and your family from serious disease caused by influenza. We encourage all staff and visitors to homes to receive their vaccination as soon as possible.

Book a Flu vaccine online today.

Clients of DHS Disability Services will be supported to access flu vaccinations through their GP, as in previous years.

Individual Support Packages for participants of Disability Support for Older Australians (DSOA)

Family and guardians of people supported by 'Disability Support for Older Australians' funding are being contacted by Service Coordinators about the introduction of Individual Support Packages (ISPs).

The Disability Support for Older Australians program supports older people with disability who previously received specialist disability services from the Continuity of Support program, but are not eligible for the National Disability Insurance Scheme (NDIS).

The Individual Support Package (ISP) outlines the information about:

  • the client
  • their goals
  • and the funded supports they are entitled to under Disability Support for Older Australians funding.

DHS Disability Services is requesting that ISPs are signed and returned by Tuesday 24 May 2022.

If you have not yet received this information, please contact your Service Coordinator or use the contact details at the bottom of this newsletter.

South Australian Community Visitor Scheme

The SA Community Visitor Scheme aims to protect the rights of people living with disability or mental illness who are:

  • receiving care in a mental health treatment centre
  • attending a community mental health facility
  • living in state-run disability accommodation
  • participants in the NDIS who are under guardianship of the Public Advocate.

The Principal Community Visitor and Community Visitors are independent statutory appointments.

Community Visitors visit and inspect facilities and provide advocacy and support to the people in these facilities. Clients, carers and family members can speak freely to them, knowing they are not attached to service providers. You will be informed of when the Community Visitors are due to visit the home of your loved one, so you can be there too and speak with them if you wish.

Human Services Minister, the Hon Nat Cook MP, recently announced a $1 million investment into expanding the important role of the Community Visitor Scheme to look at how people who receive disability support services in private homes or in non-government provided supportive environments could also be included in the scope of the work of the CVS.

The Community Visitor Scheme can also be contacted by phoning 1800 606 302, or via email at cvs@sa.gov.au.

The people we support

Community participation is such an important part of the service delivered by DHS Disability Services — allowing clients to live the life they choose. Here are a few client experiences from recent weeks.

Daniel and his team enjoyed the sun and sand at Moonta Bay. Daniel enjoyed walking on the beach, especially the sensation of sand touching his skin. He also enjoyed a nice meal on the beach, bought from a local beachside café.

Brian continued his ANZAC day tradition of watching the parade along the Adelaide city streets. He told staff he really enjoyed this year’s parade. One of his highlights was counting each of the different divisions, with his final tally being more than 50. Brian is also an avid animal lover and particularly liked seeing the mounted cavalry units trot by.

Roy went to Seafire on the Marina to get a refund for a Tasting Australia event he missed due to isolating. While there the chef suggested he have a meal and try some of what was on offer for the night he missed — Roy says he is blown away at how good his meal tasted!

Garry was supported to write a letter to his local council about a footpath that was not safe for wheelchair users. While Garry was happy to press send on the email, he also wanted to give his letter and photos to the council in person. On his way there, he noticed that there were already works proceeding on the footpath. He is impressed that writing to the council works!

Wayne and TJ attended the launch of the DHS Reconciliation Action Plan launch on the banks of the Karrawirra Parri (the River Torrens). Both Wayne and TJ met our new Minister, the Hon Nat Cook with great enthusiasm. TJ found out that Minister Cook is also a big Metallica fan.

How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via th DHS website or phone 1800 952 962.

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COVID-19 information

Australian Government Social Distancing Guidance during COVID-19 (PDF 180.6 KB)

Australian Government Department of Health coronavirus (COVID-19) website

Australian Government Department of Social Services COVID-19 Disability Information and Referrals

SA Health Coronavirus information and updates

NDIS COVID-19 information and easy read resources

COVID-19 phone numbers

Australian Government Coronavirus Health Information Line: Phone 1800 020 080

Disability Information Helpline: Phone 1800 643 787

South Australia COVID-19 Information Line: Phone 1800 253 787 (9.00 am to 5.00 pm daily)

Page last updated : 22 Nov 2022

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