Contact us: +61 8 8226 8800

Department of Human Services

Cudlee Creek fire recovery

From Friday, 20 December, fires occurred in the Mount Lofty Ranges during catastrophic conditions.

You are encouraged to attend one of the following community meetings for people affected by the Cudlee Creek bushfire. Hear the latest information from Local Recovery Coordinator Alex Zimmermann, ask questions and connect with organisations offering support and assistance. Nairne: Wednesday 22 January from 6.00 pm to 8.00 pm at Nairne Cricket Club, Sydney Rd.
Harrogate: Thursday 23 January from 7.00 pm to 9.00 pm at Harrogate Soldiers Memorial Hall, 13 Mail Road.

For emergency relief or recovery support, you can attend the recovery centre:

Recovery centre

Fabrik Arts and Heritage in the Old Woollen Mill
1 Lobethal Road
Lobethal

Open daily 7.00 am to 7.00 pm.

Lobethal Recovery Centre is CLOSED on the public holiday for Australia Day, Monday 27 January 2020. The Recovery Centre re-opens on Tuesday 28 January 2020 at 7.00 am.

Recovery Hotline and Local Coordinator

Recovery Hotline and Local Coordinator

Phone 1800 302 787 if you have been affected by the fire and need information and support.

Local Recovery Coordinator

Alex Zimmermann was appointed Local Recovery Coordinator for the Cudlee Creek Fire on 22 December 2019.

He will work closely with the affected community to help them understand their recovery needs and identify what additional supports are required.

Phone Alex on 0418 258 304.

SA Bushfire Appeal

SA Bushfire Appeal

The South Australian government has launched the SA Bushfire Appeal to raise funds for people directly affected by bushfires in Cudlee Creek and on Kangaroo Island.

Every contribution, no matter how big or small, can make a difference to those most affected by this tragedy.

Donate now

SA Bushfire Appeal poster (PDF 824.0 KB)

Applying for financial assistance

If you have been directly affected by the fires in Cudlee Creek or on Kangaroo Island, you may be able to receive financial assistance from the SA Bushfire Appeal. You do this by making an application to the State Emergency Relief Fund (SERF).

Apply to the State Emergency Relief Fund online

Download the SERF form (PDF 274.2 KB)

Send your form in by:

  • Email to State Emergency Relief Fund
  • Fax (08) 8226 7047
  • Mail to:
    Executive Officer
    State Emergency Relief Fund Committee
    C/- Concessions and Support Services
    GPO Box 292
    ADELAIDE SA 5001

Questions about applications

Contact the Executive Officer, State Emergency Relief Fund Committee

Phone 8226 8966 (Monday to Friday 9.00 am to 5.00 pm)
Email State Emergency Relief Fund

Grants and financial assistance

Grants and financial assistance

Re-establishment Grants up to $10,000 for Bushfire Residents

Eligible South Australians who:

  • are uninsured, and
  • have had their principal residence (their home) damaged by bushfire

can apply for grants of up to $10,000 to help them re-establish their homes.

The payments can be used to help repair bushfire-damaged homes or replace essential household items.

The payments are available only to those persons who meet the following criteria:

  • Their primary residence has been damaged
  • They meet an income test
  • Their losses are not being met by insurance, compensation or other assistance measures
  • They are owner-occupiers (for the structure/dwelling component of the grant)
  • They are owner-occupiers or tenants (for the essential household and personal item component of the grant).

Assistance is being provided under the jointly funded Commonwealth-State Disaster Recovery Funding Arrangements. The SA Housing Authority will administer the grants under its Emergency Relief arrangements.

Phone the SA Recovery Hotline on 1800 302 787 (8.00 am to 8.00 pm).

Financial assistance from the SA Bushfire Appeal

If you have been directly affected by the fires in:

  • Cudlee Creek
  • Kangaroo Island

you may be able to receive financial assistance from the SA Bushfire Appeal.

Make an application to the State Emergency Relief Fund.

Recovery grants for small business (Cudlee Creek)

A grant of up to $50,000 is available for eligible small businesses affected by the Cudlee Creek bushfires for costs associated with clean-up, restoration and rebuilding.

The grant is designed to assist with the immediate costs of beginning to rebuild and recover and is provided under the jointly funded Commonwealth–State Disaster Recovery Funding Arrangements (DRFA).

Visit the Supporting Business in South Australia website to learn more about eligibility criteria and to apply.

Phone the SA Department for Innovation and Skills on 1300 142 820
Email DIS.SmallBusiness@sa.gov.au

Recovery grants for primary producers (Cudlee Creek)

A grant of $75,000 is available for eligible primary producers affected by the Cudlee Creek bushfires.

The grant is designed to assist with the immediate costs of beginning to rebuild and recover and is provided under the jointly funded Commonwealth–State Disaster Recovery Funding Arrangements (DRFA).

Visit the PIRSA website for eligibility criteria and to apply

Phone the PIRSA Recovery Hotline on 1800 931 314 

Disaster Recovery Allowance

The Disaster Recovery Allowance is a short-term payment to help you if a declared disaster directly affects your income. It is payable for a maximum of 13 weeks from the date you lose your income.

The Department of Human Services website has more information on the Disaster Recovery Allowance, including eligibility criteria.

Disaster Recovery Payment

The Australian Government Disaster Recovery Payment is a one-off payment to help you if a declared disaster significantly affects you.

If you’re eligible you will get $1,000 per adult and $400 for each child under 16 years of age.

The Department of Human Services website has more information on the Disaster Recovery Payment, including eligibility criteria.
Phone 180 22 66

Red Cross Emergency Grants

If your primary place of residence (your home) has been destroyed in a bushfire, you can apply for a Red Cross Emergency Grant.

Grants will be open until 30 April 2020.

Please see the Red Cross website for more information and steps on how to apply.

Tax implications

For income tax implications related to receiving grants, contact the Australian Taxation Office.

Family and child support

Family and child support

DHS is providing Community Care free of charge for families with babies, children and young people.

Families are welcome to use the service, staffed by qualified and experienced professionals, as they ​undertake recovery efforts or need some respite.

Service will not be open on catastrophic fire days.

Location and bookings

Lobethal Lutheran School
48 Main St
Lobethal

Opening hours are 9.30 am to 3.30 pm, Monday to Friday.

For bookings, phone 0428 159 838

What to bring

  • Medication
  • A bottle with milk or formula (if needed)
  • Other items (if available)
    • A comforter, special toy or game
    • Change of clothes
    • Drink bottle
    • A healthy snack and/or lunch
    • A sun hat
    • Nappies and wipes (if needed)

Child Care Flyer (PDF 127.7 KB)

Power and water supply

Power and water supply

Water

People who are SA Water customers

If you are experiencing mains water outages, phone the SA Water Customer Care Centre on 1300 729 283.

Water Replenishment (as a result of preparing for, or fighting, fires)

If the CFS has used your water to fight fires, phone Mt Barker CFS Headquarters (Region 1) on 8391 1866 during office hours. The CFS will assess, prioritise and coordinate the delivery of water from SA Water to you.

As an SA Water customer, you will not be charged for water used to prepare or defend properties, or for water lost through pipes damaged in the fires.

If you have questions, or need support with water supply, phone SA Water on 1300 729 283.

SA Water website

Potable water carting businesses

For any other water needs, you can contact these potable water carting businesses operating in the area. They are prioritising people impacted by the Cudlee Creek Fire.

Note: most providers have a minimum delivery of 9,000L

Operator

Telephone

Adelaide Hills Water Transport

0408 360 595

Waterman cartage, McLaren Vale

0409 676 527

Hills Water carting / Andy’s Water

08 8388 5846 or 0411 208769

Adelaide Hills bulk spring water

08 8390 1681 or 0439 901 681

Water for Livestock

If you need water for livestock to be delivered to your property, phone these potable water carting businesses operating in the area. They are prioritising people impacted by the Cudlee Creek Fire, but the first priority is water for people.

Operator

Telephone

Adelaide Hills Water Transport

0408 360 595

Waterman cartage, McLaren Vale

0409 676 527

Hills Water carting / Andy’s Water

08 8388 5846 or 0411 208 769

Adelaide Hills bulk spring water

08 8390 1681 or 0439 901 681

Rainwater

Information on bushfires and rainwater quality

Power supply

Keep away from any electricity equipment that has been damaged during a bushfire and report it to SA Power Networks by phoning 13 13 66. SA Power Networks has more information on bushfires and power safety.

Telstra

Telstra

General enquiries

Telstra - bushfire support
Phone 13 22 00 or Telstra Business on 13 2000

Use payphones for free

The Telstra payphone network around the country is currently free for local, national and standard mobile calls. Telstra will also be allowing free use of the Telstra Air Wi-Fi network at locations where payphones are equipped to provide this.

People affected by fires

Anyone affected by fires, including people who have lost their houses, can register for a Telstra assistance package. Phone 13 22 03.

CFS volunteers

Telstra is offering to cover the cost of volunteer firefighter’s mobile phone bills over December and January. To register for this, phone 13 22 03.

Natural resources and agriculture

Natural resources and agriculture

Over coming days and weeks, Natural Resources Adelaide and Mt Lofty Ranges staff will be present in the community and available to landholders seeking advice or assistance on land management issues such as:

  • pasture regeneration
  • watercourse management
  • soil rehabilitation
  • revegetation
  • weed management, and
  • habitat restoration.

More information on managing a rural property after a bushfire at the Natural Resources Adelaide and Mt Lofty Ranges website or phone (08) 8336 0901.

Agricultural losses

PIRSA is assessing agricultural losses at Cudlee Creek and Kangaroo Island.

A 24-hour hotline number – 1800 255 556 – is available for animal owners seeking urgent assistance and information.

For more information visit the PIRSA website.

Animal welfare

Rescue and treatment of injured wildlife or domestic animals - Phone SAVEM (South Australian Veterinary Emergency Management) on 0477 055 233

RSPCA - Phone 1300 477 722

Fodder, agistment, accessing water resources, donations - Phone Livestock SA on 8297 2299

Horse SA bushfire information and contacts

Local vetsTelephone
Mount Barker Veterinary Clinic 8391 1404
Murray Bridge Veterinary Clinic 8531 4000
Meadows Veterinary Clinic 8388 3455
Willunga Veterinary Service 8556 2075

Windarra Park Veterinary Clinic

8388 1200 or after hours on 8378 3712

Water for livestock

See information on the 'Water Supply' page.

Burnt animals and destruction assistance

The Environmental Protection Authority (EPA) and PIRSA provide advice on waste management, including the disposal of animal carcasses.

EPA guidance on the on-farm disposal of farm animals

EPA guidance on the on-farm disposal of farm animals (PDF 58.3 KB)

EPA guidance on preferred methods of disposal, taking into account local water supplies, and your insurance

EPA advice on livestock disposal. Phone 8204 2004

PIRSA Hotline – Assessment Request. Phone 1800 255 556

Livestock disposal services may be provided by these groups. Arrangement for this is between the contractor and livestock owner.

ContractorTelephone
Thym Bitter - based in Gawler 0448 882 572
Chris Clothier - based in Strathalbyn 0407 610 261
Paul Jolly - based in Mt Barker 0417 809 966
Michael (MJD services) - based in Birdwood 0412 120 557
Ivan Noel - based in Gawler 0421 154 528

Local council contacts

Local council contacts

Council information

For the latest information from Adelaide Hills Council on the Cudlee Creek fire recovery, including locations of community waste skip bins, please visit the Adelaide Hills Council website or phone 8408 0400 during business hours.

State Government of South Australia © Copyright DHS[sm v5.4.7.1] .


Provided by:
SA Department for Human Services
URL:
https://dhs.sa.gov.au/services/disaster-recovery/cudleecreek
Last Updated:
05 Jul 2018
Printed on:
23 Jan 2020
The DHS website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016