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Department for Communities and Social Inclusion

Mandatory notifications policy

This policy applies to Housing SA, and sets out:

  • who’s a mandated notifier
  • what their responsibilities are
  • when a mandated notifier makes a report to the Department for Child Protection (DCP).

A mandated notifier’s legally obliged to notify DCP if they suspect on reasonable grounds, in the course of their work or when carrying out official duties, that a child has or is being abused or neglected. Abuse and neglect’s defined in the Children’s Protection Act 1993.

Housing SA staff are mandated notifiers if they either:

  • provide or deliver services directly to families with children
  • hold management positions that include responsibility for, or direct supervision of, the delivery of services to families with children.

Housing SA mandated notifiers:

  • attend Child Safe Environments training
  • consider risks to children when interacting with customers, and are alert to signs of risk or vulnerability - eg domestic abuse, poor property condition
  • notify their line manager if they suspect child abuse or neglect
  • report suspected child abuse or neglect
  • consider ways to respond to the needs of children and their families where abuse or neglect’s suspected
  • work with DCP and other agencies to address housing and child protection issues.

Related laws, policies and documents

Controlling documents

This policy is based on and complies with:

Related policies and other documents

  • Mandated notification procedures v6
  • Information Privacy Principles
  • Privacy and information sharing policy
  • Protection of Children and Young People Memorandum of Understanding

Date this policy applies from

13 March 2018

Version number


The online version of the policy is the approved and current version. There is no guarantee that any printed copies are current.

State Government of South Australia © Copyright DHS .

Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
15 Oct 2018
The DHS website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016