Complaints and feedback

We have many feedback and complaint options for the people we support in DHS Disability Services.

We encourage you to give us feedback or complaints to help us improve.

Have we done a good job? Can we make something better? Please let us know.

Speak to

• Someone you trust
• A staff member
• Others at House meetings.

Contact management

Phone 1800 952 962
Email dhsdisabilityservices@sa.gov.au

Fill out our DHS online feedback form

Use our Anonymous Reporting System

Other people you can talk to

You can contact these other authorities directly at any time.

NDIS Quality and Safeguards Commission
Phone 1800 035 544
NDIS Quality and Safeguards Commission website

Health and Community Services Complaints Commissioner
Phone 1800 232 007
Health and Community Services Complaints Commissioner website

The Public Advocate
Phone 8342 8200
The Public Advocate website

Ombudsman SA
Phone 8226 8699
Ombudsman SA website

Adult Safeguarding Unit
Phone 1800 972 310
Adult Safeguarding Unit web page – SA Health

Community Visitor Scheme
Phone 1800 606 302
Community Visitor Scheme website

Resources

Download our complaints and feedback poster (PDF 127.7 KB).

Accommodation Services (now DHS Disability Services) Feedback and Complaints Procedure (PDF 420.1 KB)

Staff reporting

Staff must lodge internal reports, of their own or others’ experiences, using the MySAFETY feedback and complaints reporting system.

We will investigate and follow up according to the Accommodation Services Complaints and Feedback Procedure.