Feedback and Complaints
We want to know about what we are doing well and what we need to improve. Your feedback can help us to provide a better service.
How can I make a complaint or provide feedback?
How can I make a complaint or provide feedback?
How can I make a complaint or provide feedback?
Online
Fill out our online feedback form
Email DHS.clientfeedbackandcomplaints@sa.gov.au
Phone us Monday to Friday 9.00 am to 5.00 pm
- Concessions Hotline: 1800 307 758
- Screening Unit: 1300 321 592
- Youth Justice: 1300 021 829
- General enquiries: 8413 9050
- Translating and Interpreter Service: 131 450
- National Relay Service TTY/voice calls: 133 677
- Speak and Listen: 1300 555 727
In person at any DHS office
Post
You can print and post our DHS Client Feedback form (PDF 109.7 KB)
or DHS Aboriginal Client Feedback form (PDF 1.3 MB)
Or write a letter and send to:
DHS Client Feedback and Complaints
GPO Box 292
Adelaide SA 5001
Feedback forms in different languages
Feedback forms in different languages
DHS Client Feedback and Complaints Form in Dari (PDF 232.1 KB)
DHS Client Feedback and Complaints Form in Nepali (PDF 196.7 KB)
DHS Client Feedback and Complaints Form in Khmer (PDF 180.3 KB)
DHS Client Feedback and Complaints Form in Persian (PDF 227.8 KB)
DHS Client Feedback and Complaints Form in Vietnamese (PDF 243.8 KB)
DHS Client Feedback and Complaints Form in Arabic (PDF 219.4 KB)
What happens next?
What happens next?
Compliment
We will share your compliment with the person or area.
Complaint
We will pay attention to your complaint and try to find a solution. We will tell you what happens with your complaint.
Feedback
We will ensure the right person follows up your feedback and will contact you about any action or decision.
If you are still not satisfied
You have the right to refer matters to:
- Health and Community Services Complaints Commissioner
- phone Monday to Friday 9.00 am to 5.00 pm on (08) 8226 8666
- Health and Community Services Complaints Commissioner website
- Ombudsman SA
- phone Monday to Friday 9.00 am to 5.00 pm on (08) 8226 8699
- Ombudsman SA website
Customer Feedback and Complaints Policy
Customer Feedback and Complaints Policy
Our Customer Feedback and Complaints Policy is available for you to read or download.
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