Department of Human Services

Feedback and Complaints

We want to know about what we are doing well and what we need to improve. Your feedback can help us to provide a better service.

How can I make a complaint or provide feedback?

How can I make a complaint or provide feedback?

How can I make a complaint or provide feedback?


Fill out our online feedback form


Phone us Monday to Friday 9.00 am to 5.00 pm

  • Concessions Hotline: 1800 307 758
  • Screening Unit: 1300 321 592
  • Youth Justice: 1300 021 829
  • General enquiries: 8413 9050
  • Translating and Interpreter Service: 131 450
  • National Relay Service TTY/voice calls: 133 677
  • Speak and Listen: 1300 555 727

In person at any DHS office


You can print and post our DHS Client Feedback form   (PDF 109.7 KB)

or DHS Aboriginal Client Feedback form (PDF 1.3 MB)

Or write a letter and send to:

DHS Client Feedback and Complaints
GPO Box 292
Adelaide SA 5001

What happens next?

What happens next?


We will share your compliment with the person or area.


We will pay attention to your complaint and try to find a solution. We will tell you what happens with your complaint.


We will ensure the right person follows up your feedback and will contact you about any action or decision.

If you are still not satisfied

You have the right to refer matters to:

Customer Feedback and Complaints Policy

Customer Feedback and Complaints Policy

Our Customer Feedback and Complaints Policy is available for you to read or download.

Report a workplace incident 

​If you're a contractor, student or volunteer that needs to report an incident that occurred in a DHS workplace, please use the MySAFETY Guest Portal and follow the prompts.

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Page last updated : 02 Sep 2020

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