Department of Human Services

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Feedback and Complaints

We want to know about what we are doing well and what we need to improve. Your feedback can help us to provide a better service.

How can I make a complaint or provide feedback?

How can I make a complaint or provide feedback?

How can I make a complaint or provide feedback?

Online

Fill out our online feedback form

Email DHS.clientfeedbackandcomplaints@sa.gov.au

Phone us Monday to Friday 9.00 am to 5.00 pm

In person at any DHS office

Post

You can print and post our DHS Client Feedback form   (PDF 109.7 KB)

or DHS Aboriginal Client Feedback form (PDF 1.3 MB)

Or write a letter and send to:

DHS Client Feedback and Complaints
GPO Box 292
Adelaide SA 5001

What happens next?

What happens next?

Compliment

We will share your compliment with the person or area.

Complaint

We will pay attention to your complaint and try to find a solution. We will tell you what happens with your complaint.

Feedback

We will ensure the right person follows up your feedback and will contact you about any action or decision.

If you are still not satisfied

You have the right to refer matters to:

Customer Feedback and Complaints Policy

Customer Feedback and Complaints Policy

Our Customer Feedback and Complaints Policy is available for you to read or download.

Accommodation Services Complaints and Feedback

Accommodation Services Complaints and Feedback

We have many feedback and complaint options for the people we support in DHS Accommodation Services.

We encourage you to give us feedback or complaints to help us improve.


Report a workplace incident 

Contractors, students and volunteers who need to report an incident that happened in a DHS workplace can use the MySAFETY Guest Portal.

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Page last updated : 12 Aug 2021

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