| DHS | Contact us | Feedback and Complaints

Feedback and Complaints

We want to know about what we are doing well and what we need to improve. Your feedback can help us to provide a better service.

How can I make a complaint or provide feedback?

Or write a letter and send to:

DHS Client Feedback and Complaints
GPO Box 292
Adelaide SA 5001

DHS Client Feedback and Complaints Form in Dari (PDF 232.1 KB)
DHS Client Feedback and Complaints Form in Nepali (PDF 196.7 KB)
DHS Client Feedback and Complaints Form in Khmer (PDF 180.3 KB)
DHS Client Feedback and Complaints Form in Persian (PDF 227.8 KB)
DHS Client Feedback and Complaints Form in Vietnamese (PDF 243.8 KB)
DHS Client Feedback and Complaints Form in Arabic (PDF 219.4 KB)

We will share your compliment with the person or area.

We will pay attention to your complaint and try to find a solution. We will tell you what happens with your complaint.

We will ensure the right person follows up your feedback and will contact you about any action or decision.

You have the right to refer matters to:

Health and Community Services Complaints Commissioner
- phone Monday to Friday 9.00 am to 5.00 pm on 8226 8666
- Health and Community Services Complaints Commissioner website
Ombudsman SA
- phone Monday to Friday 9.00 am to 5.00 pm on 8226 8699
- Ombudsman SA website

Our Customer Feedback and Complaints Policy is available for you to read or download.

We have many feedback and complaint options for the people we support in DHS Accommodation Services.

Contractors, students and volunteers who need to report an incident that happened in a DHS workplace can use the MySAFETY Guest Portal.

Page last updated : 07 Dec 2020