Department of Human Services

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DHS coronavirus (COVID-19) Response

The situation surrounding the Coronavirus (COVID-19) outbreak in Australia continues to change rapidly. The Department of Human Services (DHS) is committed to supporting vulnerable South Australians in this time of need by continuing our vital work in the community.

With the safety of DHS staff and clients as the top priority, we are rolling out a range of measures to support our people and partners during this time.

Concession payments

Concession payments

ConcessionsSA  is operating as normal. The fastest way to apply for a concession is online.

Household Concession web page

Phone the ConcessionsSA Hotline on 1800 307 758

Domestic, family and sexual violence services

Domestic, family and sexual violence services

The Office for Women is working with its partners to continue to deliver the essential support for women and their children.

You can get support with domestic, family and sexual violence by phoning:

  • 1800 RESPECT (1800 737 732) - 24/7 toll-free national sexual assault, family and domestic violence counselling line
  • 1800 800 098 – 24/7 South Australian Domestic Violence Crisis Line

The Women’s Information Service (WIS) phones also remain open  for information that promotes choice and empowerment.

The WIS shopfront in Adelaide is open and physical distancing measures are in place to ensure clients, staff, volunteers and the community are safe at 101 Grenfell St, Adelaide.

For men who are concerned about their behaviours

For men who are concerned about their behaviours in their relationships, including use of violence and abuse, then you can get help by phoning:

  • Men’s Referral Service – a 24/7 telephone support number for men seeking support to change their behaviour. Phone 1300 766 491
  • Don’t Become that Man – support and intervention for men seeking to change their behaviour and attitudes. Phone 1300 243 413 from 8.00 am to 8.00 pm

For people in the regions

You can visit a safety hub for information and referrals:

  • The Haven at Murray Bridge Community Centre. Phone 0402 889 542 Monday to Thursday 9.00 am to 4.00 pm, Friday 11.00 am to 2.00 pm
  • The Haven at Gawler Community House. Phone: 0484 027 918 Tuesday to Thursday 9.00 am to 4.00 pm
  • Port Augusta KWY Safety Hub. Phone 8377 7822

DHS COVID-19 Response Team

DHS COVID-19 Response Team

A dedicated COVID-19 team has been established at DHS to support new policies and procedures, monitor impacts across our sector, bolster information sharing and advise on key decisions as the situation changes.


Interpreting and Translating Centre

Interpreting and Translating Centre

The Interpreting and Translating Centre (ITC) provides interpreting and translating services in over 110 languages.

Interpreting services are available in person, via phone and, where possible, video conferencing.

We adjust our interpreting services to comply with COVID-19 directives as required.

Information about COVID-19 vaccination is available in more than 30 languages on the SA Health website.

Need an interpreter right now?

Phone us 24 hours a day, 7 days a week on 1800 280 203

Non-urgent interpreting requests

Email us at

Translation services

We need a high-quality scanned image of your document sent to us so we can give you a quote.


In person

Please make an appointment to visit us.

Level 4, Riverside Centre, North Terrace, Adelaide
Hours: 9.00 am to 5.00 pm, Monday to Friday

Contact us

Contact the Interpreting and Translating Centre

People with disability

People with disability

The department works closely with the National Disability Insurance Agency (NDIA) to ensure people with disability are prioritised in our response to COVID-19.

To protect the people we support in Accommodation Services disability group homes, some visitor and activity restrictions may be put in place.

Arrangements are being reviewed regularly and updated according to the advice of health authorities. Any measures put in place are to support people with a disability being supported to live in the community to stay safe and well.

Visit the Accommodation Services Families Update page for further information.

Related information

NDIS Quality and Safeguards Commission - Coronavirus information

NDIS and disaster response (includes Easy Read documents)

Screening checks during Coronavirus

Screening checks during Coronavirus

The DHS Screening Unit continues to operate its online portals and its Hotline between 9.00 am and 5.00 pm, Monday to Friday, for general enquiries.

Face-to-face interviews with applicants have been suspended until further notice and these interviews are instead being conducted on the telephone.

The Screening Unit is working with SA Health to prioritise incoming applications for frontline health staff to ensure they can work as soon as possible.

Screening SA website
For general enquiries, phone 1300 321 592

Visiting vulnerable families and children 

Visiting vulnerable families and children 

The department continues to support families and protect children through our Safer Families home visiting services.

Based on advice from health authorities, home visiting guidelines are developed as required to protect our staff and families, while ensuring we stay connected with those who need our help.

The department communicates regularly with non-government organisations providing services to vulnerable families and children, in collaboration with Aboriginal practitioners.

Youth Justice services

Youth Justice services

The Adelaide Youth Training Centre (AYTC) - Kurlana Tapa is continuing with essential visits and services for its young people in custody. Youth Justice staff are taking appropriate cautions and may ask additional questions of visitors at the point of entry to the centre.

Other services across Youth Justice may be affected as the situation progresses. Please contact the relevant Youth Justice office if you have any questions.

Page last updated : 12 Aug 2021

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