- Accommodation services
- Contacts and locations
- Continence Resource Centre
Dignity in Care Principles
- Zero tolerance of all forms of abuse - principle 1
- Support with respect - principle 2
- Personalised care - principle 3
- Enable people to maintain independence - principle 4
- Listen to and support people to express their needs and wants - principle 5
- Respect people's privacy - principle 6
- Receive complaints without retribution - principle 7
- Engage with family members and carers - principle 8
- Confidence and positive self-esteem - principle 9
- Alleviate people’s loneliness and isolation - principle 10
- Access and inclusion
- Engagement and consultation
- Disability Information Service
- Disability SA
- Disability Support Services
- Domiciliary Equipment Service
- Future Changes
- Independent Living Centre
- NDIS Reform and Services
Personalised care - principle 3
All people with disability are not the same. Sounds so simple and clear, but realising that truth in delivering supportive care takes thought, effort and commitment to Dignity in Care Principle 3.
One-size-fits-all clothing and shoes … everyone knows that these items are less useful than outfits and footwear that are specific sizes. The same principle applies to medical care (your prescription isn't right for everyone else), bank accounts (he needs more credit options where you need more savings accounts), houses (single people often don't need four bedrooms).
The same principle of personalising applies to people with disability who receive support.
Ways to personalise support for people with disability
National Disability Insurance Scheme
The National Disability Insurance Scheme (NDIS) addresses personalisation at the highest level, working out the supports individuals need and providing the funding for those supports. The NDIS is being rolled-out across Australia.
The NDIS '…works with you to identify supports you need to live your life. Supports may help you achieve goals in many aspects of your life, including independence, involvement in your community, education, employment and health and wellbeing.
'The NDIS gives you more choice and control over how, when and where your supports are provided, and gives you certainty you will receive the support you need over your lifetime.'
The Department of Human Services (DHS) is committed to better lives for people with disability by providing services that are:
- promoting people's growth, opportunity and community inclusion.
People with disability have unique perspectives, experiences, strengths, capabilities and skills, and are valuable contributors to all fields of human endeavour and to the human experience. They are best placed to make decisions about their own lives and be at the centre of any planning or service provision.
National standards for disability services
Disability service providers must meet National Standards that have a strong focus on person-centered approaches and promote choice and control by people with disability.
Following these standards is considered critical under the National Disability Insurance Scheme.
There are six national standards:
- participation and inclusion
- individual outcomes
- feedback and complaints
- service access
- service management.
You can read stories about the standards in practice, or use the evidence guide and conversation tool in your work, along with other documents that will help you.
Checklist for principle 3 – personalised care in daily life
- Do we speak with the people we're supporting, using their names, rather than 'dear', 'love', deary' and so on?
- Do we ask the people we're supporting what it is that they would like to:
- eat and drink
- watch on television, listen to on radio, view on the internet?
- wear from their collection of clothes and shoes?
- teams they support?
- holidays they celebrate?
- events they attend to socialise, such as musical events or restaurant?
- that they're either consistently or, at this particular time, uninterested in an activity?
- the kinds of food that they leave on the plate?
- the meaning of noises they make in the presence of certain people or in certain places?
If we do all these things and more, we are giving personalised care to the people we support.
Personalised support – it's about recognising and acting to serve the humanity and individuality of the people with and for whom we work.
Email firstname.lastname@example.org if you would like to become a Dignity in Care champion or need more information.