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Department of Human Services

Future Changes

Future changes to disability and aged care services

The State Government announced in February 2017 that management of some State Government disability services and Domiciliary Care would move to the non-government sector over the next few years.

These changes came in response to national disability (the NDIS) and aged care reforms designed to provide more funding and choice to people with disability and older people.

Disability and Domiciliary Care clients, carers and employees have been consulted and fully supported through changes affecting them. In the meantime, the State Government continues providing services until transitions to the non-government sector are complete.

Update on Domiciliary Equipment Service (DES)

The Domiciliary Equipment Service (DES) is expected to transition to the non-government sector by late 2019 / early 2020.

DES manages the equipment and home modification needs of approximately 13,700 people in South Australia, including clients from the National Disability Insurance Scheme (NDIS), Department of Human Services, a range of hospitals and community care agencies, and people privately hiring equipment.

The Expression of Interest (EOI) for the Transfer of DES to the Non-Government Sector opened to the public between 12 March and 5 April on the SA Tenders and Contracts website. It is expected that a new provider will be announced mid-year, with transition to the new provider to follow.

DES continues to provide services as usual, but if you have questions, please email us at

Questions about the market process can be directed to

Accommodation Services

The government has been reviewing service delivery in our disability supported accommodation group homes.

Following reports on the consultation with staff and non-government disability service providers, we have now received the report from report from the Australian Centre for Social Innovation (TACSI) (PDF 7.2 MB) about what is important to our clients and their families.

Client and families consultation response - April 2019

The summary of consultation is outlined in a report by TACSI (PDF 7.2 MB).

People involved in the consultation have also helped to produce “The Little Story of Good Living.” (PDF 5.4 MB)

We are sharing what this means with clients and families, staff and non-government providers through various communications.

We will continue to reshape Accommodation Services so it operates effectively under the National Disability Insurance Scheme (NDIS).

In response to staff feedback, we are making improvements to our service and putting greater focus on empowering the people we support to help them exercise choice and control over their services.

We also look forward to working more closely with non-government providers, sharing each other’s learnings under the NDIS to achieve quality outcomes for people in supported independent living.

Staff consultation response
In December 2018, the Department of Human Services committed to a range of activities in response to staff consultation, which included the Accommodation Services Employee Engagement Strategy (PDF 591.2 KB) developed during a two month consultation with staff by OzTrain.

View the Actions Responding to Staff Consultation   (PDF 961.9 KB) and the Resulting Indicative Timeline of Activities (PDF 861.6 KB) .

If you have questions or would like to provide feedback, please email us at

Update on Disability Community Services (Disability SA) metropolitan offices

Metropolitan Adelaide Disability SA counter services are changing as the majority of clients have already transitioned to the National Disability Insurance Scheme (NDIS) and no longer require State Government disability services.

Disability SA  metropolitan counter services progressively closed to the public during February and March 2019.

Staff can still be contacted via existing office phone numbers.

Offices in country South Australia continue to operate.

We remain committed to supporting our clients to successfully transition to the NDIS, giving them choice and control over the provider of their services, funded through the NDIS.

For clients needing assistance

For clients needing assistance with their NDIS plans, NDIS Local Area Coordinators (LACs) are available. They have offices at:

  • Campbelltown.
  • Clovelly Park
  • Gawler
  • Mile End
  • Mount Barker
  • Noarlunga
  • Salisbury.

People can contact their local NDIS or LAC office online.

Media release on the closure of Disability SA’s counter services.

Update on Disability Information Service
(phone 1300 786 117 and email

As South Australians with disability continue to transition from State Government disability services to the National Disability Insurance Scheme (NDIS), the state-based Disability Information Service is also winding down.

This general enquiries service offered information about disability services and support in South Australia.

In the new NDIS environment, providers are well positioned to detail their offered services.

You can also get information from the NDIS and Local Area Coordinators (LACs).

We appreciate you removing the Disability Information Service from your lists, websites and other communication materials.

Contact the NDIS

Phone 1800 800 110
NDIS website

NDIS Market Sector Snapshots up to 30 June 2018

NDIS Market Sector Snapshots are now available, providing an easy-to-read, visual display of key NDIS information for Quarter 4, (up to 30 June 2018) in each SA regional area.

The snapshots highlight statistics by region, such as the number of NDIS participants and organisations, NDIA and DHS funding in the area and the utilisation of supports.

You can view the snapshot for your region below. Accessible, text-only copies for each region are also available.

Kangaroo Island DHS NDIS Market Snapshot (PDF 124.6 KB)
Kangaroo Island DHS NDIS Market Snapshot - Accessible (DOCX 60.0 KB)

Limestone Coast DHS NDIS Market Snapshot (PDF 125.4 KB)
Limestone Coast DHS NDIS Market Snapshot - Accessible (DOCX 78.6 KB)

Murray Bridge DHS NDIS Market Snapshot (PDF 126.0 KB)
Murray Bridge DHS NDIS Market Snapshot - Accessible (DOCX 82.8 KB)

Northern Adelaide DHS NDIS Market Snapshot (PDF 123.8 KB)
Northern Adelaide DHS NDIS Market Snapshot - Accessible (DOCX 84.2 KB)

Port Pirie DHS NDIS Market Snapshot (PDF 123.4 KB)
Port Pirie DHS NDIS Market Snapshot - Accessible (DOCX 78.6 KB)

Riverland DHS NDIS Market Snapshot (PDF 126.6 KB)
Riverland DHS NDIS Market Snapshot - Accessible (DOCX 61.8 KB)

Southern Adelaide DHS NDIS Market Snapshot (PDF 126.2 KB)
Southern Adelaide DHS NDIS Market Snapshot - Accessible (DOCX 83.5 KB)

Whyalla DHS NDIS Market Snapshot (PDF 124.1 KB)
Whyalla DHS NDIS Market Snapshot - Accessible (DOCX 79.7 KB)

Quarterly Check In 1 November 2018 NDIA responses

On 1 November, the NDIS Transition Quarterly Check In was held at the Adelaide Convention Centre.

The day was an opportunity to provide you with an update on our progress with the State Government’s commitment to transition all DHS-run disability services to the non-government sector in response to the NDIS.

A Q&A session provided an opportunity for the audience to engage with the panel members representing DHS, NDIA and the NDIS Quality & Safeguards Commission. 

You can find responses from the NDIA to the questions you asked in the NDIA responses Quarterly Check In 1 November 2018 (DOCX 131.7 KB)

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Last Updated:
05 Jul 2018
Printed on:
20 May 2019
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