Department of Human Services

Addressing the cost of living

Affordable Living SA

Even with careful budgeting, many households can face difficulties making ends meet. This is why the Department of Human Services and the Salvation Army SA have partnered to create Affordable SA, a website and app that provides a range of information, practical tips and tools to help support your household to manage the cost of living.

Check out the Affordable Living SA website, where you can download the app on iTunes or Google Play (bottom of the homepage).

Financial inclusion action plan

The Department of Human Services is working with Good Shepherd Microfinance to develop and launch a Financial Inclusion Action Plan in 2020. Through this plan, we will establish a range of practical measures that will help us create a more financially inclusive South Australia. We will explore ways to strengthen our direct financial assistance programs including concessions, financial counselling, low and no interest loans, and we will pilot and evaluate the effectiveness of new approaches.

For more information about financial inclusion action plans, visit Good Shepherd Microfinance's website to find out more.

Food security project: Improving individual and household food security outcomes in South Australia

The South Australian Department of Human Services and the Department for Health and Ageing have undertaken a project in collaboration with partners in the charitable food relief and community sectors to co-design an optimal charitable food system to address food insecurity in South Australia and improve client outcomes.

Improving individual and household food security outcomes in South Australia (PDF 993.9 KB)

The project was shaped by extensive engagement with the charitable food relief and community sectors, clients of charitable food relief and academic experts in food security through a number of activities, including:

For any queries about this project, please email us.

Charter of Affordability

The Charter of Affordability (PDF 62.8 KB) is a partnership between government and key organisations that many people deal with on a regular basis.

Banks, energy companies, local government as well as state government organisations such as SA Water all impact on the household budget.

Through the Charter, each organisation has agreed to six guiding principles that ensure people in financial hardship are treated with respect and compassion, and can access information to help them make important decisions.

PDF Scans of Signatures to the Charter Hardship Policy
Adelaide Plains CouncilAdelaide Plains Council - Hardship Policy
AGL AGL - Hardship Policy

ANZ Corporation

ANZ - Hardship Policy
Bank of QueenslandBank of Queensland - Hardship Policy
Bank SA Bank SA - Hardship Policy
Barossa CouncilBarossa Council - Hardship Policy

Bendigo and Adelaide Bank Limited

Hardship assistance

Berri Barmera Council

Berri Barmera Council - Hardship Policy

Campbelltown City Council

Campbelltown City Council - Hardship Policy

City of Charles Sturt Council

City of Charles Sturt - Hardship Policy

City of Burnside Council

City of Burnside - Hardship Policy

City of Holdfast Bay Council

No policy listed

City of Onkaparinga Council

City of Onkaparinga - Hardship Policy
City of Playford CouncilCity of Playford - Hardship Policy

City of Port Adelaide Enfield

City of Port Adelaide Enfield - Hardship Policy

City of Prospect Council

No policy listed
City of UnleyCity of Unley - Hardship Policy (see appendix 7)

Commonwealth Bank of Australia

Commonwealth Bank of Australia - Hardship Policy

Credit Union SA

Credit Union SA - Hardship Policy
Diamond EnergyDiamond Energy - Hardship Policy
District Council of Lower Eyre PeninsulaDistrict Council of Lower Eyre Peninsula - Hardship Policy

Energy Australia

Energy Australia - Hardship Policy

Good Shepherd Microfinance

No policy listed

Homestart Finance

Homestart Finance - Hardship Policy

Origin Energy

Origin Energy - Hardship Policy

People's Choice Credit Union

Financial hardship assistance

Red Energy

Red Energy - Hardship Policy
Rural City Of Murray Bridge

Rural City Of Murray Bridge - Hardship Policy

SA Water

SA Water - Hardship Policy

South Australian Council of Social Service

Better Solutions for Helping Customers with Financial Difficulties: Energy and Water

South Australian State Schools Administrative Officer's Association

No policy listed

Town of Walkerville

Financial Hardship form

Uniting Communities

No policy listed
Page last updated : 09 Jul 2020

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