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Message from the Chief Executive
The Department of Human Services (DHS) is leading efforts to build an inclusive South Australia where no one is left behind. By bringing together services, funding, and policy responsibilities, we are uniquely positioned to remove barriers and create a community where people with disability can thrive. We reinforce this commitment through the DHS Strategic Plan.
In recent years, DHS has worked closely with the community to advance disability inclusion and deliver meaningful change. Building on the foundation of the first State Disability Inclusion Plan, Inclusive SA 2019–2023, we have achieved significant progress across government and within DHS. These achievements have strengthened community voice and leadership, enhanced safeguarding and rights, improved participation and access, delivered strategic reforms, and demonstrated national leadership in accessibility.
These efforts have laid the groundwork for the next phase of our inclusion journey. We have now developed South Australia’s second State Disability Inclusion Plan 2025–2029 (State Plan), which strengthens the voice and leadership of people with disability in government decision-making. In line with this, I am proud to present the DHS Disability Access and Inclusion Plan 2026–2030 (DAIP).
The DAIP aligns with the State Plan’s five domains and priority areas and ensures accountability through measurable outcomes. It sets out the actions we will take over the next four years to further reduce barriers and promote inclusion, supported by annual reporting that demonstrates transparency and progress across government.
While we celebrate the progress made, we know there is more to do. Achieving our vision: A South Australia where no one is left behind, requires commitment, collaboration, and adaptability as the needs of people with disability evolve, the activities in our DAIP will continue to grow and respond to these changing needs.
We can only succeed by listening to and respecting the voices of people with disability. This includes recognising the unique perspectives of Aboriginal and Torres Strait Islander Peoples and people from culturally and linguistically diverse communities with disability, as well as other priority groups identified in the State Plan. We will embed co-design approaches that reflect lived experience, ensuring their insights shape a stronger, more inclusive community. Together, we can create a South Australia where inclusion is not just a goal, but a reality for every person.
Sandy Pitcher (she/her)
Chief Executive, Department of Human Services
Acknowledgement of Country
DHS acknowledges and respects Aboriginal Peoples as the state’s first people and recognises Aboriginal Peoples as traditional owners and occupants of lands and waters in South Australia.
We acknowledge that the spiritual, social, cultural and economic practices of Aboriginal Peoples come from their traditional lands and waters, and that the cultural and heritage beliefs, languages and laws are still of importance today.
We are committed to ensuring that the needs and aspirations of Aboriginal Peoples with disability are incorporated in the design, development and implementation of our Disability Access and Inclusion Plan (DAIP).
About us
DHS supports individuals facing disadvantage and works to build stronger, more inclusive communities. As a lead agency, DHS delivers and oversees policy in areas such as disability, youth justice, domestic and family violence, early intervention, and screening services, while also holding responsibility for women, youth, gambling harm, volunteering and ageing well.
Our work is driven by a shared commitment to improving lives. We respond to the needs of South Australians with compassion and inclusivity, often during times of significant vulnerability. DHS provides a wide range of services, including concessions, interpreting and translating, and programs that promote safety, wellbeing, and participation. Our services reach communities across South Australia, from metropolitan Adelaide on Kaurna Country to remote regions, including the far west and the Aṉangu Pitjantjatjara Yankunytjatjara (APY) Lands in the north-west.
Through accessible service hubs and strong partnerships, we enable people to live well, achieve their goals, and engage fully in community life. We also champion inclusive employment practices, including initiatives that support the recruitment and retention of people with disability, reflecting our commitment to a diverse and equitable public sector.
Our vision
At DHS, our vision is simple but powerful:
A future of equity, wellbeing and quality of life for all South Australians.
Our priorities are:
- Safeguarding human rights and preventing harm
- Improving outcomes of Aboriginal people
- Leading, advocating and partnering for impact
- Building capability and supporting communities
- Delivering outcomes with accountability.
These priorities push us to design programs that are inclusive by default, culturally responsive, and attuned to the evolving needs of South Australians. We collaborate with people with lived experience, community organisations, and sector experts to co-create solutions that strengthen participation and deliver outcomes that matter.
Our workplace
DHS is proud to be one of South Australia’s most diverse government departments, with over 3,300 employees, 10.5% of whom identify as living with disability (People Matter Employee survey 2024). We recognise that the strength of our work lies in the diversity of our people. Our commitment to creating a workplace that is inclusive, equitable and representative of the communities we serve is central to our purpose: We partner with people, communities and organisations to empower and build the capability of South Australians, challenging systems to address disadvantage and exclusion.
Through our Diversity, Equity and Inclusion Strategy 2025–2027, we are embedding inclusive practices across the employee lifecycle, improving accessibility, and creating opportunities for all staff to thrive. This strategy complements our DAIP by ensuring lived experience informs our approach and by advancing disability employment, leadership, and workplace supports.
Strategic context
The Disability Inclusion Act 2018 (SA) (The Act) provides the legislative foundation for advancing the rights of people with disability in South Australia. It supports the principles of the United Nations Convention on the Rights of Persons with Disabilities, recognising that people with disability have the same human rights as all members of the community.
The Act establishes a whole-of-government framework to improve inclusion and accessibility for South Australians with disability. Under this framework, all state authorities, including government agencies and local councils, are required to develop and publish DAIPs that reflect their specific roles, responsibilities and services.
As the lead agency responsible for administering the Act, DHS oversees the development, implementation, and review of the State Plan and supports the coordinated delivery of DAIPs across government.
The first State Plan, Inclusive SA, was launched in 2019 and provided a four-year framework for improving access and inclusion across South Australia. DHS published its inaugural DAIP in October 2020, followed by a review in 2023 to align with emerging national priorities.
In August 2025, South Australia launched its second State Disability Inclusion Plan 2025-2029: A South Australia where no one is left behind.
Developed in close partnership with the disability community, the State Plan builds on the foundations of Inclusive SA and sets a bold vision for a more inclusive and accessible future. It outlines five key domains that guide inclusive policy and service delivery:
- Inclusive environments and communities
- Education and employment
- Personal and community support
- Health and wellbeing
- Safety, rights and justice.
DHS DAIP aligns with the State Plan and sets out clear, practical actions to improve accessibility, inclusion, and participation across all areas of our work. Together, the State Plan and DAIP form a coordinated approach to advancing disability inclusion.
This DAIP reflects the seven priority groups identified in the Act and State Plan:
- Aboriginal Peoples with disability
- People from culturally and linguistically diverse (CALD) backgrounds
- Women with disability
- Children with disability
- People with disability who identify as LGBTIQA+
- People with significant intellectual disability or who have high levels of vulnerability due to disability
- People with disability who live in regional communities,
while also recognising older people with disability and carers.
For these groups, inclusion barriers are often layered and complex. This DAIP ensures their needs are considered across all actions and includes targeted initiatives to address specific challenges faced by priority groups.
Disability defined
Disability is a diverse experience that affects people of all ages, backgrounds, and cultures. It can include physical, sensory, cognitive, intellectual, psychosocial, neurological, and invisible disabilities.
This DAIP is based on the social model of disability, supported by the human rights model. These models recognise that disability is not caused by an individual’s impairment, but by the physical, attitudinal, and systemic barriers created by society. Removing these barriers is essential to creating a more inclusive and equitable community, one where people with disability have the same opportunities to participate, contribute, and thrive as everyone else.
We recognise that disability is experienced and expressed differently across communities and priority groups. For priority groups, inclusion barriers are often layered and complex, so our strategies must be inclusive, culturally respectful, and responsive to these diverse experiences.
The Disability Inclusion Act 2018 (SA) defines disability as:
In relation to a person, includes long-term physical, psycho-social, intellectual, cognitive, neurological or sensory impairment, or a combination of any of these impairments, which in interaction with various barriers may hinder the person’s full and effective participation in society on an equal basis with others.
Disability Access and Inclusion Plan development
The development of this DAIP was guided by a co-design approach, building on the extensive consultation undertaken for the State Plan. This process captured feedback from people with disability, their families and carers, service providers, advocacy groups, and the broader community. Insights from this engagement informed the design of the domains, priority areas, and mandatory measures that underpin both the State Plan and this DAIP, ensuring strong alignment and consistency.
Within DHS, the DAIP Committee, comprising representatives from directorates across the department, played a central role in informing, advising, and contributing to its development. This cross-agency collaboration ensured that the DAIP reflects the department’s diverse operational and administrative responsibilities and is embedded across all areas of service delivery.
The governance approach adopted enabled broad staff involvement, ensuring that the DAIP is not only strategically aligned but also practically grounded in the experiences and insights of those delivering services.
In addition, DHS worked closely with the Disability Engagement Group (DEG) and the Disability Minister’s Advisory Council (DMAC), including representation from priority groups and disability types. Their lived experience was critical in refining the actions and priorities within the plan.
The South Australian Aboriginal Community Controlled Organisation Network (SAACCON) also provided valuable input to support Aboriginal people with disability, helping to embed culturally responsive and inclusive approaches throughout the DAIP and align with Closing the Gap commitments.
Relationship to other policies, strategies, frameworks
DHS DAIP is the primary mechanism through which the department fulfills its obligations under the Act and supports broader reform agendas. It is closely aligned with the following key national and state strategies:
- National Agreement on Closing the Gap and the South Australian Closing the Gap Action Plan actively working to achieve targets to strengthen relationships with Aboriginal and Torres Strait Islander communities.
- Australia’s Disability Strategy 2021–2031 (ADS) a national framework guiding inclusive policy and service delivery across seven outcome areas, supported by the Targeted Action Plans (TAPs).
- South Australian Response to the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (DRC) which provides South Australia’s position to the 129 recommendations outlined in the DRC Final Report that are the responsibility of the South Australian government.
- SA Autism Strategy 2024-2029 a whole-of-government roadmap across seven focus areas to improve outcomes for Autistic people, supported by the SA Autism Strategy Action Plan 2025–2029, which outlines the practical steps to deliver on these commitments made.
These strategies are embedded within the DAIP to promote coordinated delivery, accountability, and measurable progress.
More broadly, DHS integrates disability access and inclusion planning with its strategic and operational frameworks to embed inclusive practice across all areas of service delivery. The DAIP complements the following departmental and whole-of-government strategies:
- DHS Strategic Plan - prioritising inclusion, independence, and modern service delivery.
- DHS Diversity, Equity and Inclusion Strategy 2025–2027 - promoting a safe and inclusive workplace.
- DHS Reconciliation Action Plan and Aboriginal Workforce Strategy 2026-2031 - advancing reconciliation and fulfilling our responsibilities under Closing the Gap.
- With Courage: South Australia's Vision Beyond Violence - the government’s response to the Royal Commission into Domestic, Family and Sexual Violence supporting inclusive, trauma-informed service reform.
- South Australia's Plan for Ageing Well 2026–2036 - promoting active ageing and inclusive environments.
- Early Intervention Research Directorate System Reform Strategy - as part of the ongoing reform of South Australia's Child and Family Support System,applying evidence-based approaches for children and families, including those with disability.
- Volunteering Strategy for South Australia 2021–2027 - building an inclusive and sustainable volunteering sector.
By aligning the DAIP with these strategies, DHS ensures that disability access and inclusion is not a standalone initiative but a core component of its commitment to fairness, opportunity and choice for all South Australians.
Achievements
DHS continues to lead disability inclusion in South Australia through initiatives that strengthen access, participation, and equity. Key achievements include:
- Disability Engagement Group (DEG) met quarterly to inform development of the State Disability Inclusion Plan.
- Community Visitor Scheme expanded to include all people with disability, guided by Disability Royal Commission and NDIS Review recommendations, strengthening safeguarding measures under new South Australian laws.
- Companion Card Program grew by 9.54% in 2024, enabling more people with significant disabilities to participate in community, cultural, and recreational activities.
- South Australia’s first Autism Strategy 2024–2029 finalised and officially released on 19 June 2024, setting a clear roadmap for autism inclusion.
- Concierge roles established within Disability Services to improve accessibility and enhance the workplace experience for staff with disability.
- Diversity, Equity and Inclusion Strategy 2025–2027 developed, aligning with Office for the Commissioner for Public Sector Employment and SA Public Sector priorities to strengthen inclusive practices in recruitment, workplace adjustments, and policy.
- Demonstrated national leadership in accessibility through its presentation at the Social Media for Government Summit and optimisation of all DHS websites and social media channels for assistive technologies.
- In the 2023–24 grants period, 59% of Grants SA funded projects to increase access and inclusion supported regional and remote South Australia, strengthening equity across the state.
- Reviewed and updated its internal Volunteer Policy and Procedure to ensure inclusive practices.
- Developed easy read versions of key resources, including household concessions forms and Companion Card materials, available online and in hard copy.
- Introduced a formalised Companion Card appeals process to support applicants seeking review of declined applications.
Domain 1: Inclusive environments and communities
Outcome Statement: A South Australia where all people with disability can participate as equal citizens and feel connected to their communities
Objective: To influence community attitudes to remove discrimination and build a South Australian community that values difference and respects the contributions people with disability make to our communities. This includes ensuring the community itself is fully accessible.
Outcome: People with disability are active participants in accessible and inclusive communities.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
1
Ensure events for 50 or more people implement best practice event management principles with use of the most up-to-date events toolkit including:
- Develop a comprehensive events toolkit within Disability Policy and Reform to support state authorities in planning accessible, inclusive, and well-coordinated public events
Note: Events are defined as any planned internal or external gatherings that are not part of regular business operations. Examples might include forums, workshops, conferences, community celebrations, training sessions, and stakeholder consultations.
1.1.2
The number of inclusive and accessible events, both internal and external, with 50+ people following best practice
Ongoing 2026
Communications and Engagement
Data source: internal records and toolkit
2
Evaluate and enhance event inclusion and accessibility for people with disability at agency- led events.
DHS-specific measure
Ongoing evaluation of event accessibility through attendee feedback.
2026-2030
Communications and Engagement
Data source: event surveys
Outcome: People with disability are active participants in accessible and inclusive communities.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
1 | Ensure events for 50 or more people implement best practice event management principles with use of the most up-to-date events toolkit including:
Note: Events are defined as any planned internal or external gatherings that are not part of regular business operations. Examples might include forums, workshops, conferences, community celebrations, training sessions, and stakeholder consultations. | 1.1.2 | The number of inclusive and accessible events, both internal and external, with 50+ people following best practice | Ongoing 2026 | Communications and Engagement Data source: internal records and toolkit |
2 | Evaluate and enhance event inclusion and accessibility for people with disability at agency- led events. | DHS-specific measure | Ongoing evaluation of event accessibility through attendee feedback. | 2026-2030 | Communications and Engagement Data source: event surveys |
Outcome: People with disability are respected and included in their communities, where inclusive attitudes and behaviours are widely demonstrated.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
3
Promote disability inclusion and improve community attitudes including:
- Review disability awareness and inclusion training to reflect workforce needs for employees and volunteers.
- Review of Diversity, Equity and Inclusion suite of training to improve effectiveness and relevance to contemporary needs.
- Deliver training for managers on workplace adjustments, incorporating principles of Universal Design.
- Investigate additional training and support for invisible disabilities, including neurodiversity and mental health conditions.
- Incorporate disability awareness into the refreshed ‘Manager passport’ project (scheduled for 2026)
- Embed Universal Design principles into online learning programs to support employees with diverse abilities and learning styles.
- Complete training for all Adult Safeguarding Unit practitioners to maximise communication with clients who have an intellectual or cognitive disability.
- Develop a deep listening guide for Disability and Specialised Services staff to strengthen communication, ensuring verbal and non-verbal cues are recognised and responded to in ways that promote safety and understanding.
1.2.1 (A)
The number of initiatives undertaken to promote disability inclusion and improve community attitudes towards people with disability in the community, including:
- The number of staff and volunteers participating in disability awareness training, including Universal Design.
- The number of workplace initiatives promoting disability inclusion
2026–2030
Organisational Development and Learning
Data source: HR21, internal training records and listening guide
4
Deliver an awareness campaign to improve public understanding of assistance animals, with targeted messaging on ride sharing accessibility, legislative responsibilities and respectful engagement (Disability Inclusion Act 2018 Review Recommendations + Targeted Action Plan from Australia’s Disability Strategy).
1.2.1 (B)
2026 - 2028 Disability Policy and Reform
Data source: awareness campaign and feedback
5
Support and learn from staff with lived experience of disability to inform internal disability inclusion initiatives, including through the Disability Neurodivergence and Long-Term Health Conditions Employee Led Network.
1.2.1 (B)
Organisational Development and Learning
Data source: initiatives and feedback
6
Embed cultural safety across services and initiatives for Aboriginal people with disability through co-design (Closing the Gap target).
Deliver culturally safe and inclusive training to service delivery staff.
- Review systems to identify cultural safety gaps.
1.2.1 (B)
Organisational Development and Learning
Data source: culturally safe initiatives and feedback
7
Identify and embed actions in our DAIP that support Closing the Gap targets for Aboriginal people with disability, including culturally safe service delivery, inclusive policy development, and community-led initiatives.
1.2.3
The number of actions embedded in our DAIP working towards Closing the Gap targets.
2026 - 2030 Disability Policy and Reform
and
Closing the Gap Policy and Transformation
Data source: State Disability Inclusion Plan annual reporting and CTG records
Outcome: People with disability are respected and included in their communities, where inclusive attitudes and behaviours are widely demonstrated.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
3 | Promote disability inclusion and improve community attitudes including:
| 1.2.1 (A) | The number of initiatives undertaken to promote disability inclusion and improve community attitudes towards people with disability in the community, including:
| 2026–2030 | Organisational Development and Learning Data source: HR21, internal training records and listening guide |
4 | Deliver an awareness campaign to improve public understanding of assistance animals, with targeted messaging on ride sharing accessibility, legislative responsibilities and respectful engagement (Disability Inclusion Act 2018 Review Recommendations + Targeted Action Plan from Australia’s Disability Strategy). | 1.2.1 (B) | 2026 - 2028 | Disability Policy and Reform Data source: awareness campaign and feedback | |
| 5 | Support and learn from staff with lived experience of disability to inform internal disability inclusion initiatives, including through the Disability Neurodivergence and Long-Term Health Conditions Employee Led Network. | 1.2.1 (B) | Organisational Development and Learning Data source: initiatives and feedback | ||
| 6 | Embed cultural safety across services and initiatives for Aboriginal people with disability through co-design (Closing the Gap target). Deliver culturally safe and inclusive training to service delivery staff.
| 1.2.1 (B) | Organisational Development and Learning Data source: culturally safe initiatives and feedback | ||
| 7 | Identify and embed actions in our DAIP that support Closing the Gap targets for Aboriginal people with disability, including culturally safe service delivery, inclusive policy development, and community-led initiatives. | 1.2.3 | The number of actions embedded in our DAIP working towards Closing the Gap targets. | 2026 - 2030 | Disability Policy and Reform and Closing the Gap Policy and Transformation Data source: State Disability Inclusion Plan annual reporting and CTG records |
Outcome: Everyone in South Australia can access and enjoy inclusive and accessible natural and built environments.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
8
Improve accessibility at DHS.
- Develop a program of work to modify DHS offices to improve accessibility.
- Update DHS accommodation request process to include universal design during requirements definition.
- Develop resources to support the design of neuroinclusive office accommodation.
1.3.2
The number of public-facing government buildings, spaces, play spaces and infrastructure that are modified to improve accessibility (note, modifications are only included if completed within the reporting year).
For example, by adding signage or widening doors and the number of new developments that incorporate Universal Design.
2026–2030
Infrastructure
Data source: Infrastructure Project Register and Document Library
Outcome: Everyone in South Australia can access and enjoy inclusive and accessible natural and built environments.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
8 | Improve accessibility at DHS.
| 1.3.2 | The number of public-facing government buildings, spaces, play spaces and infrastructure that are modified to improve accessibility (note, modifications are only included if completed within the reporting year). For example, by adding signage or widening doors and the number of new developments that incorporate Universal Design. | 2026–2030 | Infrastructure
Data source: Infrastructure Project Register and Document Library |
Outcome: People with disability can access public toilet facilities that meet their needs when out in the community.
Outcome: People with disability can access public toilet facilities that meet their needs when out in the community.
Outcome: People with disability can find the information they need in the format(s) they need it in.
Outcome: People with disability can find the information they need in the format(s) they need it in.
Outcome: People with disability can get to where they need to go safely.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
15
Collaborate with Community Transport SA Program Partners to explore opportunities to increase access to community transport for people with disability by identifying and better utilising existing accessible vehicles across South Australia.
DHS-specific measure
The number of people with disability across South Australia accessing the Community Transport South Australia Program.
2026–2030
Community and Partnerships
Data source: Community Transport SA participant data and activity reports
Outcome: People with disability can get to where they need to go safely.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
15 | Collaborate with Community Transport SA Program Partners to explore opportunities to increase access to community transport for people with disability by identifying and better utilising existing accessible vehicles across South Australia. | DHS-specific measure | The number of people with disability across South Australia accessing the Community Transport South Australia Program. | 2026–2030 | Community and Partnerships
Data source: Community Transport SA participant data and activity reports |
Outcome: People with disability are actively involved in government decisions that affect their lives.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
16
Facilitate inclusive public consultations that actively engage people with disability including Aboriginal Community Controlled Organisations and all priority groups, ensuring their input informs policy and service design (Aligned with the objectives of the national Closing the Gap framework and South Australia's associated implementation plan.)
1.7.1
The number of public consultations that included and sought input from people with disability, including engagement with Aboriginal Community Controlled Organisations.
Ongoing
Disability Policy and Reform
All directorates
Data source: internal records
17
Promote and strengthen co-design processes that actively recruit and support people with lived experience of disability, including parents and carers across priority groups to participate in departmental decision making. This includes:
- ensure representation on committees and working groups such as the DMAC and DEG, which provide strategic advice and insights to inform policy and legislative reforms.
- develop a range of accessible feedback, engagement and co-design mechanisms to encourage genuine involvement from clients in Disability and Specialised Services , families and guardians in service improvements.
1.7.2
The number of people with disability including parents and carers, serving on committees and working groups.
Ongoing
Disability Policy and Reform
All directorates
Data source: internal records
18
Share tools to assist state authorities in monitoring their progress against the State Plan and their DAIP (Disability Inclusion Act 2018 Review Recommendations).
DHS-specific measure
The number of tools distributed to state authorities for monitoring DAIP and State Plan progress.
2026–2030
Disability Policy and Reform
Data source: internal records and State Plan annual reporting
19
Promote the Premier’s Women’s Directory including targeted promotion towards women with disability.
DHS-specific measure
The number of women with disability on the Premier’s Women’s Directory.
Ongoing
Women’s Equality and Domestic, Family and Sexual Violence System Reform
Data source: internal records
Outcome: People with disability are actively involved in government decisions that affect their lives.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
16 | Facilitate inclusive public consultations that actively engage people with disability including Aboriginal Community Controlled Organisations and all priority groups, ensuring their input informs policy and service design (Aligned with the objectives of the national Closing the Gap framework and South Australia's associated implementation plan.) | 1.7.1 | The number of public consultations that included and sought input from people with disability, including engagement with Aboriginal Community Controlled Organisations. | Ongoing | Disability Policy and Reform
All directorates
Data source: internal records |
17 | Promote and strengthen co-design processes that actively recruit and support people with lived experience of disability, including parents and carers across priority groups to participate in departmental decision making. This includes:
| 1.7.2 | The number of people with disability including parents and carers, serving on committees and working groups. | Ongoing | Disability Policy and Reform
All directorates
Data source: internal records |
18 | Share tools to assist state authorities in monitoring their progress against the State Plan and their DAIP (Disability Inclusion Act 2018 Review Recommendations). | DHS-specific measure | The number of tools distributed to state authorities for monitoring DAIP and State Plan progress. | 2026–2030 | Disability Policy and Reform
Data source: internal records and State Plan annual reporting |
19 | Promote the Premier’s Women’s Directory including targeted promotion towards women with disability. | DHS-specific measure | The number of women with disability on the Premier’s Women’s Directory. | Ongoing | Women’s Equality and Domestic, Family and Sexual Violence System Reform
Data source: internal records |
Outcome: People with disability have access to appropriate housing.
No. Action State Plan Measure Measure Timeframe Responsibility and data source 20
Formalise and promote a concessions application process for people with disability living in shared supported accommodation.
DHS-specific measure
The number of promotional activities or engagements with disability-focused organisations.
2026
Concessions and Interpreting Services
Data source: internal records
Outcome: People with disability have access to appropriate housing.
| No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
20 | Formalise and promote a concessions application process for people with disability living in shared supported accommodation. | DHS-specific measure | The number of promotional activities or engagements with disability-focused organisations. | 2026 | Concessions and Interpreting Services Data source: internal records |
Domain 2: Education and employment
Outcome Statement: A South Australia where all people with disability benefit from inclusive educational experiences, equitable employment opportunities and financial security.
Objective: To ensure equal opportunity to learning and earning is achieved by addressing the barriers and obstacles people with disability of all ages continue to face at all levels of the education and employment experience.
Outcome: People with disability are supported by a South Australian education workforce that has the knowledge and skills to meet their needs and help them succeed.
There are no dedicated actions for DHS within this Priority Area.
Outcome: People with disability are supported by a South Australian education workforce that has the knowledge and skills to meet their needs and help them succeed.
There are no dedicated actions for DHS within this Priority Area.
Outcome: Children with disability feel valued, welcomed and have access to inclusive education, starting in the early years.
There are no dedicated actions for DHS within this Priority Area.
Outcome: Children with disability feel valued, welcomed and have access to inclusive education, starting in the early years.
There are no dedicated actions for DHS within this Priority Area.
Outcome: People with disability have supportive environments to learn, grow, and transition throughout their life.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
21
Review and update the volunteer survey to:
- include disability in demographic questions
- collect data on the number of volunteers with disability
- implement strategies to increase participation over time.
2.3.5
The number of initiatives taken to encourage people with disability to volunteer.
2026–2030
Community and Partnerships
Data source: Internal data and Community and Neighbourhood Centre participant survey
22
Encourage and support more people with disabilities to volunteer through the Volunteering Strategy for SA Action Plan, promoting volunteering as a pathway to employment.
2.3.5
2025-2027
Social Policy, Evaluation and Reform
Data source:
grant agreements and reporting
23
Support Disability and Specialised Services clients to have meaningful opportunities to work, volunteer and learn new skills with encouragement from the Collaborative Client Forum members.
DHS-specific measure
The number of initiatives encouraging people with disability to volunteer or attend workshops.
2027-2028
Disability and Specialised Services
Data source: Case studies and stories collected.
Outcome: People with disability have supportive environments to learn, grow, and transition throughout their life.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
21 | Review and update the volunteer survey to:
| 2.3.5 | The number of initiatives taken to encourage people with disability to volunteer. | 2026–2030 | Community and Partnerships Data source: Internal data and Community and Neighbourhood Centre participant survey |
22 | Encourage and support more people with disabilities to volunteer through the Volunteering Strategy for SA Action Plan, promoting volunteering as a pathway to employment. | 2.3.5 | 2025-2027 | Social Policy, Evaluation and Reform | |
23 | Support Disability and Specialised Services clients to have meaningful opportunities to work, volunteer and learn new skills with encouragement from the Collaborative Client Forum members. | DHS-specific measure | The number of initiatives encouraging people with disability to volunteer or attend workshops. | 2027-2028 | Disability and Specialised Services Data source: Case studies and stories collected. |
Outcome: People with disability have opportunities to achieve, develop and succeed in their chosen fields.
No. Action State Plan Measure Measure Timeframe Responsibility and data source 24
Develop a recruitment toolkit for selection panels to employ inclusive practices when recruiting people with diverse backgrounds and disability, including in leadership roles.
2.4.3
The number of organisational changes adopted to improve inclusive recruitment for people with disability. For example, tailoring roles to fit individuals and employer incentives.
2026-2030
Organisational
Development
and Learning
Data source:
internal records
25
Develop partnerships with disability employment service providers which attract and retain employees with a disability.
DHS-specific measure
The number of partnerships established with disability employment service providers.
2026-2030
Organisational
Development
and Learning
Data source: internal data
Outcome: People with disability have opportunities to achieve, develop and succeed in their chosen fields.
| No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
24 | Develop a recruitment toolkit for selection panels to employ inclusive practices when recruiting people with diverse backgrounds and disability, including in leadership roles. | 2.4.3 | The number of organisational changes adopted to improve inclusive recruitment for people with disability. For example, tailoring roles to fit individuals and employer incentives. | 2026-2030 | Organisational Data source: |
25 | Develop partnerships with disability employment service providers which attract and retain employees with a disability. | DHS-specific measure | The number of partnerships established with disability employment service providers. | 2026-2030 | Organisational Data source: internal data |
Outcome: People with disability have access to supportive places to earn.
No. Action State Plan Measure Measure Timeframe Responsibility and data source
26
Strengthen DHS Diversity, Equity and Inclusion commitment to create a safe, accessible, and inclusive workplace for all employees.
- implement the Diversity, Equity and Inclusion Strategy 2025 – 2027
- evaluate the outcomes of the Diversity, Equity and Inclusion Strategy 2025-2027
- design the next Diversity, Equity and Inclusion Strategy to make meaningful improvements for employees with disabilities, neurodivergence and chronic health conditions.
2.5.1
The number of workplace practices implemented to support people with disability to have equal opportunities for growth and success, including support to remain in employment. For example, outcome-based employment, flexible work arrangements, workplace adjustments and mentoring programs.
2026-2030
Organisational
Development
and Learning
Data source: measured impact and areas for improvement
27
Maintain a coordinated reporting framework to support State authorities in reporting on measures within the State Plan and their DAIP, ensuring accountability and disaggregated data where possible (CTG target).
2.6.1
The number and proportion of measures within the State Plan and State authorities’ DAIP that are collected and reported on to ensure accountability.
Annually
Disability Policy and Reform
Data source:
State Disability Inclusion Plan and DAIP annual reporting
Outcome: People with disability have access to supportive places to earn.
| No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
| 26 | Strengthen DHS Diversity, Equity and Inclusion commitment to create a safe, accessible, and inclusive workplace for all employees.
| 2.5.1 | The number of workplace practices implemented to support people with disability to have equal opportunities for growth and success, including support to remain in employment. For example, outcome-based employment, flexible work arrangements, workplace adjustments and mentoring programs. | 2026-2030 | Organisational Data source: measured impact and areas for improvement |
| 27 | Maintain a coordinated reporting framework to support State authorities in reporting on measures within the State Plan and their DAIP, ensuring accountability and disaggregated data where possible (CTG target). | 2.6.1 | The number and proportion of measures within the State Plan and State authorities’ DAIP that are collected and reported on to ensure accountability. | Annually | Disability Policy and Reform Data source: |
Outcome: People with disability benefit from state authorities working to improve disability data at both state and national levels.
No. Action State Plan Measure Measure Timeframe Responsibility and data source
28
Improve data collection and reporting systems at state and national level, ensuring data sovereignty and disaggregated data where possible.
- Develop and implement a centralised digital reporting platform to enable consistent data collection and monitoring of State Disability Inclusion Plan and DAIP measures across 100+ state authorities, beginning 2026.
- Continue working with the Commonwealth and other jurisdiction on disability information collection and sharing.
- Improve the collection and reporting of disability data from Specialist Homelessness Services. (Homelessness Systems and Partnerships)
2.6.2 Development and implementation of data collection and reporting systems.
2026-2030
Disability Policy and Reform
Data source: System Implementation Plan, Homeless 2 Home (H2H) and data initiatives
Outcome: People with disability benefit from state authorities working to improve disability data at both state and national levels.
| No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
| 28 | Improve data collection and reporting systems at state and national level, ensuring data sovereignty and disaggregated data where possible.
| 2.6.2 | Development and implementation of data collection and reporting systems. | 2026-2030 | Disability Policy and Reform
Data source: System Implementation Plan, Homeless 2 Home (H2H) and data initiatives |
Domain 3: Personal and community support
Outcome Statement: A South Australia where people with disability can access quality, tailored personal and community supports addressing their individual needs.
Objective: To build a service system in South Australia that takes a person-centred approach that recognises the contributions and potential of all people with disability.
Outcome: People with disability can easily access community supports and services.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
29 Deliver and continuously improve approaches to connect people with disability to actively strengthen their connections to community, social networks, and services including:
- Community and Neighbourhood Centres
- Community Connections Program to support people aged 18–64 who are ineligible for NDIS and My Aged Care.
3.1.1
The number of initiatives and improvements made to connect people with disability to community supports and services wherever they present. For example, referral hubs, mobile outreach, online information platforms, frontline worker training, and partnerships with community organisations.
b) The number of clients with a disability accessing Community Connections services, and the number of referrals made for people with a disability via the Community Connections Program.
2026–2030
Community and Partnerships
Data source: Community and Neighbourhood Centre participant surveys and Community Connections Program data
30 Promote concessions to disability organisations and service providers through both general and targeted engagements. 3.1.1 2026 Concessions and Interpreting Services
Data source: internal records
31 Review the Adults Supporting Kids website content to provide the most up to date information for families. DHS-specific measure
The number of Specialist Homelessness Services engaged, and the number of communication resources developed in accessible formats and easy read. Ongoing System Stewardship
Data source: internal records
32 Work alongside Specialist Homelessness Services to identify key communication resources to be provided in accessible formats and easy read. DHS-specific measure
The number of Specialist Homelessness Services engaged, and the number of communication resources developed in accessible formats and easy read. 2026–2030
Homelessness Systems and Partnerships
Data source: Internal records 33 Support clients of the Inclusion Support Program.
- Provide assessments for all disabilities through the brokerage fund and assist clients in navigating and applying for the NDIS.
- Collaborate with agencies to provide holistic support, with a focus on disability-related needs.
DHS-specific measure
Ongoing Youth Justice and Inclusion Support
Data source: internal records
Outcome: People with disability can easily access community supports and services.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
| 29 | Deliver and continuously improve approaches to connect people with disability to actively strengthen their connections to community, social networks, and services including:
| 3.1.1 | The number of initiatives and improvements made to connect people with disability to community supports and services wherever they present. For example, referral hubs, mobile outreach, online information platforms, frontline worker training, and partnerships with community organisations. b) The number of clients with a disability accessing Community Connections services, and the number of referrals made for people with a disability via the Community Connections Program. | 2026–2030 | Community and Partnerships Data source: Community and Neighbourhood Centre participant surveys and Community Connections Program data |
| 30 | Promote concessions to disability organisations and service providers through both general and targeted engagements. | 3.1.1 | 2026 | Concessions and Interpreting Services
Data source: internal records | |
| 31 | Review the Adults Supporting Kids website content to provide the most up to date information for families. | DHS-specific measure | The number of Specialist Homelessness Services engaged, and the number of communication resources developed in accessible formats and easy read. | Ongoing | System Stewardship Data source: internal records |
| 32 | Work alongside Specialist Homelessness Services to identify key communication resources to be provided in accessible formats and easy read. | DHS-specific measure | The number of Specialist Homelessness Services engaged, and the number of communication resources developed in accessible formats and easy read. | 2026–2030 | Homelessness Systems and Partnerships Data source: Internal records |
| 33 | Support clients of the Inclusion Support Program.
| DHS-specific measure | Ongoing | Youth Justice and Inclusion Support Data source: internal records |
Outcome: People with disability are supported to make their own choices and use advocacy when needed to protect and promote their rights.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
34
Deliver the statewide Disability Advocacy Service for an additional 12 months, while initiating strategic discussions on its future direction and sustainability beyond the extension period (Disability Inclusion Act 2018 Review Recommendations).
3.2.1
The number of people with disability accessing the statewide Disability Advocacy Service and number of matters resolved.
2026
Disability Policy and Reform
Data source: external records
35
Ensure the Lived Experience Advisory Networks (one for adults and one for children and young people) established by the South Australian Government have a focus on membership of people with disability (Royal Commission into Domestic Family and Sexual Violence Recommendations 11 and 12).
DHS-specific measure
The number of people with disability on the Lived Experience Advisory Networks.
Women’s Equality and Domestic, Family and Sexual Violence System Reform
Data source: internal records
Outcome: People with disability are supported to make their own choices and use advocacy when needed to protect and promote their rights.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
34 | Deliver the statewide Disability Advocacy Service for an additional 12 months, while initiating strategic discussions on its future direction and sustainability beyond the extension period (Disability Inclusion Act 2018 Review Recommendations). | 3.2.1 | The number of people with disability accessing the statewide Disability Advocacy Service and number of matters resolved. | 2026 | Disability Policy and Reform
Data source: external records |
35 | Ensure the Lived Experience Advisory Networks (one for adults and one for children and young people) established by the South Australian Government have a focus on membership of people with disability (Royal Commission into Domestic Family and Sexual Violence Recommendations 11 and 12). | DHS-specific measure | The number of people with disability on the Lived Experience Advisory Networks. | Women’s Equality and Domestic, Family and Sexual Violence System Reform
Data source: internal records |
Outcome: People with disability receive more coordinated and effective support when services work together and share information.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
36
Facilitate strategic inter-agency collaboration to support the implementation of the State Plan and DAIPs including the State Plan, Community of Practice meetings and the DHS DAIP committee.
3.3.1
The number of inter-agency meetings and initiatives to support the implementation of the State Plan and DAIP.
Ongoing
Disability Policy and Reform
Data source: internal records
37
Consult with practitioners regarding families where disability is present, including planning for coordinated support across agencies.
DHS-specific measure
The number of consultations conducted by the Disability Lead, Safer Family Services practitioners on cases involving families where disability is present.
Ongoing
Safer Family Services
Data source: internal records
38
Build purposeful partnerships with external organisations to improve community inclusion for the people we serve.
DHS-specific measure
The number of relationships developed with priority population organisations and DHS linked groups and committees, peak bodies and local councils.
Ongoing
Disability and Specialised Services
Data source: internal records
Outcome: People with disability receive more coordinated and effective support when services work together and share information.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
36 | Facilitate strategic inter-agency collaboration to support the implementation of the State Plan and DAIPs including the State Plan, Community of Practice meetings and the DHS DAIP committee. | 3.3.1 | The number of inter-agency meetings and initiatives to support the implementation of the State Plan and DAIP. | Ongoing | Disability Policy and Reform
Data source: internal records |
37 | Consult with practitioners regarding families where disability is present, including planning for coordinated support across agencies. | DHS-specific measure | The number of consultations conducted by the Disability Lead, Safer Family Services practitioners on cases involving families where disability is present. | Ongoing | Safer Family Services Data source: internal records |
38 | Build purposeful partnerships with external organisations to improve community inclusion for the people we serve. | DHS-specific measure | The number of relationships developed with priority population organisations and DHS linked groups and committees, peak bodies and local councils. | Ongoing | Disability and Specialised Services
Data source: internal records |
Outcome: Carers and families, including siblings of people with disability are provided with dedicated supports and services.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
39
Strengthen supports and resources for carers, including young and unpaid carers.
- Conduct an evaluation of Young Carer Support Services to assess effectiveness and identify gaps and use findings to develop additional resources and supports for carers.
- Review Grants SA guidelines to include carers (young and ageing) as a priority group for funding opportunities.
- Develop succession planning resources for families and guardians, particularly those who are ageing (Disability and Specialised Services).
3.4.2
The number of resources available to help carers (young and ageing) to access support.
2026–2030
Community and Partnerships
Data source: internal data and service provider reports
40
Work closely with clients of the Inclusion Support Program and their families to help them understand their diagnosis and explore available supports.
3.4.2
Ongoing
Youth Justice and Inclusion Support
Data source: internal records
Outcome: Carers and families, including siblings of people with disability are provided with dedicated supports and services.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
39 | Strengthen supports and resources for carers, including young and unpaid carers.
| 3.4.2 | The number of resources available to help carers (young and ageing) to access support. | 2026–2030 | Community and Partnerships
Data source: internal data and service provider reports |
40 | Work closely with clients of the Inclusion Support Program and their families to help them understand their diagnosis and explore available supports. | 3.4.2 | Ongoing | Youth Justice and Inclusion Support
Data source: internal records |
Outcome: Government-funded programs and services include disability-specific provisions to enable full and equal participation.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
41
Coordinate and support the delivery of disability inclusion-focused grants and funding initiatives.
- Administer the Julia Farr Disability Inclusion grants, with a focus on disability inclusion initiatives not covered by other government agencies or levels of government.
- Encourage and support local government authorities to identify and apply for relevant projects under the Commonwealth Accessible Australia funding program.
- Engage with the Commonwealth Government to explore nationwide funding opportunities.
- Promote all DHS Grants for projects that benefit people with disability. (Community and Partnerships)
3.5.1
The number of grants and funding amount distributed to enhance disability inclusion.
2026–2030
Disability Policy and Reform
Data source: internal records and Grants SA records
Outcome: Government-funded programs and services include disability-specific provisions to enable full and equal participation.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
41 | Coordinate and support the delivery of disability inclusion-focused grants and funding initiatives.
| 3.5.1 | The number of grants and funding amount distributed to enhance disability inclusion. | 2026–2030 | Disability Policy and Reform
Data source: internal records and Grants SA records |
Domain 4: Health and wellbeing
Outcome Statement: A South Australia where all people with disability can attain the highest possible health and wellbeing outcomes throughout their lives.
Objective: To have a well-connected health and mental health sector that is easy to access, navigate and interact with for all people with disability.
Outcome: People with disability have full access to, and inclusion within health infrastructure.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
42
Engage with parents, infants and their families where an infant has been identified as developing differently, through the Safer Family Services Inklings practitioner, to ensure timely access to early intervention supports.
DHS-specific measure
The number of families supported by the Inklings practitioner, including:
- completion of the 6–10 session Inklings program
- documented Next Steps plans
- referrals to early intervention services (e.g., NDIS, speech pathology, occupational therapy)
Ongoing (currently funded until 2027)
Disability Policy and Reform
Data source: internal records
Outcome: People with disability have full access to, and inclusion within health infrastructure.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
42 | Engage with parents, infants and their families where an infant has been identified as developing differently, through the Safer Family Services Inklings practitioner, to ensure timely access to early intervention supports. | DHS-specific measure | The number of families supported by the Inklings practitioner, including:
| Ongoing (currently funded until 2027) | Disability Policy and Reform
Data source: internal records |
Outcome: People with disability can access healthcare that is inclusive and responsive to the intersectionality and diversity of disability, recognising the important role of carers.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
43
Provide guidance to state government agencies to better understand and implement the Carers Recognition Act and Charter.
DHS-specific measure
Development of guidelines and monitoring of agency reporting
Guidelines by December 2026.
Monitoring annually
Social Policy, Evaluation and Reform
Data source: agency annual reports
Outcome: People with disability can access healthcare that is inclusive and responsive to the intersectionality and diversity of disability, recognising the important role of carers.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
43 | Provide guidance to state government agencies to better understand and implement the Carers Recognition Act and Charter. | DHS-specific measure | Development of guidelines and monitoring of agency reporting | Guidelines by December 2026. Monitoring annually | Social Policy, Evaluation and Reform Data source: agency annual reports |
Outcome: People with disability receive coordinated health supports that meet their needs, with stronger connections between mental health and disability services.
There are no dedicated actions for DHS within this Priority Area.
Outcome: People with disability receive coordinated health supports that meet their needs, with stronger connections between mental health and disability services.
There are no dedicated actions for DHS within this Priority Area.
Domain 5: Safety, rights and justice
Outcome Statement: A South Australia where all people with disability feel safe, have their rights upheld and have full and equal protection before the law.
Objective: To improve the safety and overall experience of people with disability coming into contact with our emergency services, criminal justice and civil law systems.
Outcome: People with disability are understood, supported, and have their rights upheld, including within the justice system.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
44
Deliver and promote disability awareness and capability-building initiatives across disability services and youth justice settings, including training and professional development programs that equip staff to confidently support people with all types of disability across priority groups.
5.1.1
The number and proportion of emergency responders and staff in out-of-home care, youth detention and correctional settings, equipped with the knowledge, skills and trauma-informed principles to confidently support people with all types of disability. For example, training and self-reporting surveys.
2026–2030
Disability and Specialised Services and Youth Justice and Inclusion Support
Data sources: internal records and surveys
45
Finalise and trial the Enhanced Support Model at Kurlana Tapa Youth Justice Centre in the Eucalyptus accommodation unit to deliver intensive, individualised care to young people in custody with complex needs through culturally centred, relational and therapeutic responses.
DHS-specific measure
Implementation of the Enhanced Support Model trial in the Eucalyptus accommodation unit.
2026
Youth Justice and Inclusion Support
Data source: Project plan
Outcome: People with disability are understood, supported, and have their rights upheld, including within the justice system.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
44 | Deliver and promote disability awareness and capability-building initiatives across disability services and youth justice settings, including training and professional development programs that equip staff to confidently support people with all types of disability across priority groups. | 5.1.1 | The number and proportion of emergency responders and staff in out-of-home care, youth detention and correctional settings, equipped with the knowledge, skills and trauma-informed principles to confidently support people with all types of disability. For example, training and self-reporting surveys. | 2026–2030 | Disability and Specialised Services and Youth Justice and Inclusion Support Data sources: internal records and surveys |
45 | Finalise and trial the Enhanced Support Model at Kurlana Tapa Youth Justice Centre in the Eucalyptus accommodation unit to deliver intensive, individualised care to young people in custody with complex needs through culturally centred, relational and therapeutic responses. | DHS-specific measure | Implementation of the Enhanced Support Model trial in the Eucalyptus accommodation unit. | 2026 | Youth Justice and Inclusion Support
Data source: Project plan |
Outcome: People with disability are kept safe during emergencies, with their needs planned for and prioritised.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
46
Integrate disability inclusion into code weather planning, review, and delivery, and develop emergency response resources and systems that support people with disability during severe weather events.
- Review code weather activations and incorporate disability and accessibility feedback.
- Embed disability inclusion into code weather response review documentation and planning processes using tools such as accessibility checklist, inclusion statement and a disability lens.
- Ensure inclusion and delivery processes prioritise the safety of rough sleepers with disability during severe weather events.
5.2.1
The number of emergency response resources and systems developed for people with disability.
2026–2030
Homelessness Systems and Partnerships
Data source: feedback and Homeless 2 Home (H2H)
Outcome: People with disability are kept safe during emergencies, with their needs planned for and prioritised.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
46 | Integrate disability inclusion into code weather planning, review, and delivery, and develop emergency response resources and systems that support people with disability during severe weather events.
| 5.2.1 | The number of emergency response resources and systems developed for people with disability. | 2026–2030 | Homelessness Systems and Partnerships Data source: feedback and Homeless 2 Home (H2H) |
Outcome: People with disability receive the right supports for them when navigating the justice system.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
47
Continue to deliver and develop trauma-informed services and remain responsive to the needs of young people with disability in the justice system.
5.3.1
The number of trauma informed services to identify and support people with disability in the justice system.
2026–2030
Youth Justice and Inclusion Support
Data source: qualitative data
Outcome: People with disability receive the right supports for them when navigating the justice system.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
47 | Continue to deliver and develop trauma-informed services and remain responsive to the needs of young people with disability in the justice system. | 5.3.1 | The number of trauma informed services to identify and support people with disability in the justice system. | 2026–2030 | Youth Justice and Inclusion Support
Data source: qualitative data |
Outcome: People with disability are involved in the design and delivery of policies, programs and laws.
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
48
Review policy and program development mechanisms to strengthen consultation approaches with people with disability who have lived experience of the justice system.
5.4.1
The number of policies, programs and laws that have been informed by people with disability, who have lived experience of the justice system.
2026–2030
Youth Justice and Inclusion Support
Data source: internal records
Outcome: People with disability are involved in the design and delivery of policies, programs and laws.
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
48 | Review policy and program development mechanisms to strengthen consultation approaches with people with disability who have lived experience of the justice system. | 5.4.1 | The number of policies, programs and laws that have been informed by people with disability, who have lived experience of the justice system. | 2026–2030 | Youth Justice and Inclusion Support
Data source: internal records |
Outcome: People with disability can access effective, inclusive and responsive safeguarding supports and services
No.
Action
State Plan Measure
Measure
Timeframe
Responsibility and data source
49
Coordinate and implement South Australia's response to the Disability Royal Commission (DRC) recommendations.
5.5.1
The number and proportion of recommendations being addressed within the Disability Royal Commission that are South Australia’s responsibility.
2026–2030
Disability Policy and Reform
Data source: DRC recommendations and updates
50
Partner with the Commonwealth and other states and territories to work towards national consistency across Community Visitor Schemes (DRC recommendation).
DHS-specific measure
The number of initiatives or frameworks established with the Commonwealth and other states and territories to achieve national consistency in Community Visitor Schemes.
2026–2027
Disability Policy and Reform
Data source: CVS records and intergovernmental correspondence
51
Expand the Community Visitor Schemes to ensure safeguarding and oversight for people with disability (DRC recommendation).
DHS-specific measure
Expansion of the Community Visitor Schemes remit to improve access for people with disability to safeguarding agencies, informed by national reforms including the NDIS Review and the Disability Royal Commission.
2026–2027
Disability Policy and Reform
Data source: internal records
52
Implement administrative arrangements to support proactive information-sharing between state and federal safeguarding bodies.
DHS-specific measure
Evidence of information-sharing occurring under these arrangements.
2025–2026
Ageing, Disability Policy and Safeguarding
Data source: records and intergovernmental correspondence
53
Work with stakeholders to implement initiatives under the Closing the Gap Disability Sector Strengthening Plan.
5.5.2
The proportion of Closing the Gap Disability Sector Strengthening Plan implemented.
2026–2030
Disability Policy and Reform
Data source: internal records
54
Partner with the Commonwealth and other states and territories to deliver the joint action plan to drive the reduction and elimination of restrictive practices in the NDIS (DRC recommendation).
- Monitor, record, and report the number and type of authorised restrictive practices applied within services to ensure compliance with legislative requirements and promote reduction strategies.
5.5.3
The number and type of authorised restrictive practices.
2026–2030
Restrictive Practices Unit
Data source: Restrictive Practice data reporting tool
55
Ensure a specific focus on people with a disability in development of the South Australian government’s 5-year statewide domestic, family and sexual violence strategy.
DHS-specific measure
Effective implementation and monitoring of the statewide strategy through evaluation and outcomes frameworks.
2026–2030
Women’s Equality and Domestic, Family and Sexual Violence System Reform
Data source: internal records
56
Ensure a specific focus on people with a disability in the South Australian Government’s 5-year Aboriginal domestic, family and sexual violence strategy.
DHS-specific measure
Effective implementation and monitoring of the statewide strategy through evaluation and outcomes frameworks.
2026–2030
Women’s Equality and Domestic, Family and Sexual Violence System Reform
Data source: internal records
57
Update the Supported Residential Facilities legislation and regulatory framework to strengthen safeguarding measures, enhance tenancy protections, and ensure greater rights and protections for residents (DRC recommendation).
DHS-specific measure
Supported Residential Facilities Act and Regulation are updated and approved by the Parliament and Governor.
2027
Disability Policy and Reform
Data source: Act and Regulations are updated
Outcome: People with disability can access effective, inclusive and responsive safeguarding supports and services
No. | Action | State Plan Measure | Measure | Timeframe | Responsibility and data source |
|---|---|---|---|---|---|
49 | Coordinate and implement South Australia's response to the Disability Royal Commission (DRC) recommendations. | 5.5.1 | The number and proportion of recommendations being addressed within the Disability Royal Commission that are South Australia’s responsibility. | 2026–2030 | Disability Policy and Reform
Data source: DRC recommendations and updates |
50 | Partner with the Commonwealth and other states and territories to work towards national consistency across Community Visitor Schemes (DRC recommendation). | DHS-specific measure | The number of initiatives or frameworks established with the Commonwealth and other states and territories to achieve national consistency in Community Visitor Schemes. | 2026–2027 | Disability Policy and Reform
Data source: CVS records and intergovernmental correspondence |
51 | Expand the Community Visitor Schemes to ensure safeguarding and oversight for people with disability (DRC recommendation). | DHS-specific measure | Expansion of the Community Visitor Schemes remit to improve access for people with disability to safeguarding agencies, informed by national reforms including the NDIS Review and the Disability Royal Commission. | 2026–2027 | Disability Policy and Reform
Data source: internal records |
| 52 | Implement administrative arrangements to support proactive information-sharing between state and federal safeguarding bodies. | DHS-specific measure | Evidence of information-sharing occurring under these arrangements. | 2025–2026 | Ageing, Disability Policy and Safeguarding
Data source: records and intergovernmental correspondence |
| 53 | Work with stakeholders to implement initiatives under the Closing the Gap Disability Sector Strengthening Plan. | 5.5.2 | The proportion of Closing the Gap Disability Sector Strengthening Plan implemented. | 2026–2030 | Disability Policy and Reform
Data source: internal records |
| 54 | Partner with the Commonwealth and other states and territories to deliver the joint action plan to drive the reduction and elimination of restrictive practices in the NDIS (DRC recommendation).
| 5.5.3 | The number and type of authorised restrictive practices. | 2026–2030 | Restrictive Practices Unit Data source: Restrictive Practice data reporting tool |
| 55 | Ensure a specific focus on people with a disability in development of the South Australian government’s 5-year statewide domestic, family and sexual violence strategy. | DHS-specific measure | Effective implementation and monitoring of the statewide strategy through evaluation and outcomes frameworks. | 2026–2030 | Women’s Equality and Domestic, Family and Sexual Violence System Reform Data source: internal records |
| 56 | Ensure a specific focus on people with a disability in the South Australian Government’s 5-year Aboriginal domestic, family and sexual violence strategy. | DHS-specific measure | Effective implementation and monitoring of the statewide strategy through evaluation and outcomes frameworks. | 2026–2030 | Women’s Equality and Domestic, Family and Sexual Violence System Reform Data source: internal records |
| 57 | Update the Supported Residential Facilities legislation and regulatory framework to strengthen safeguarding measures, enhance tenancy protections, and ensure greater rights and protections for residents (DRC recommendation). | DHS-specific measure | Supported Residential Facilities Act and Regulation are updated and approved by the Parliament and Governor. | 2027 | Disability Policy and Reform
Data source: Act and Regulations are updated |
DAIP implementation
We are committed to a range of actions that support the State Government in addressing barriers identified by people living with disability and other community members during consultation on the State Disability Inclusion Plan 2025–2029. These actions reflect a whole-of-department commitment to access and inclusion and are underpinned by the five State Plan domains and priority areas.
To ensure our Disability Access and Inclusion Plan (DAIP) is effectively implemented, we will:
- assign responsibility for delivering actions across relevant teams and business areas
- share the plan with staff, stakeholders, and the community through accessible communication channels
- embed disability inclusion into day-to-day operations, policies, and service delivery
- monitor and report progress through measurable outcomes and annual reporting
- involve people with disability in shaping and reviewing actions to ensure lived experience informs decision-making
- promote the DAIP widely to raise awareness and encourage support across the department and community.
Acknowledgments
DHS sincerely thanks everyone who contributed to the development of our DAIP. We especially acknowledge the invaluable input from our lived experience groups, community organisations, and individuals who shared feedback during consultation. Your insights have shaped a stronger, more inclusive plan that reflects real experiences and priorities.
Contact us
Ongoing feedback is important to help us reflect and continue to improve the DAIP. You can let us know what you think by contacting us:
Email: dhsdisabilityinclusion@sa.gov.au
Phone: (08) 8429 7710
Write to: Disability Policy and Reform, Department of Human Services, Riverside Centre, GPO Box 292, Adelaide, SA 5001
Alternative formats
This Disability Access and Inclusion Plan (DAIP) is available in plain text and Easy Read format on the Department of Human Services website at www.dhs.sa.gov.au/DAIP. If you require a copy in an alternative format, please contactus on the details listed above.
Glossary and definitions
Advocacy
Support that helps people with disability speak up, understand their rights, and make decisions. This includes independent advocacy (support from someone not connected to a service) and also microboards (a small group that supports one person to take control of their life).
Best practice
A method or technique that has been generally accepted as superior to any alternatives because it produces results that are better than those achieved by other means, or because it has become a standard way of doing things.
Built environment
Man-made structures, features and facilities viewed collectively as an environment in which people live and work.
Civil law
A branch of law that deals with disputes between individuals, groups, or organisations. It covers areas such as contracts, property, family matters and personal injury.
Closing the Gap
A government strategy and a national agreement focused on improving life outcomes for Aboriginal peoples.
Commonwealth
The Commonwealth of Australia – commonly referred to as the Australian Government or the Federal Government.
Criminal justice system
The set of government institutions and processes responsible for responding to crime. It includes the police, courts, legal representatives, youth justice and correctional services.
Cultural safety
Creating environments where people feel respected, valued and safe to be themselves. It involves recognising and addressing power imbalances, and making sure services and interactions support their identity and needs. Only the person receiving the service can say whether it feels culturally safe.
Data sovereignty
The right of Aboriginal peoples to control the collection, ownership and use of data about their communities. It ensures data is managed in line with cultural values and supports self-determination.
Disability Access and Inclusion Plan
A Disability Access and Inclusion Plan (DAIP) is a plan developed by state government agencies and local councils to improve access and inclusion for people with disability. Each DAIP is tailored to the specific context of the organisation and their community, outlining practical actions to remove barriers, promote participation and support the goals of the State Plan.
Department of Human Services
The Department of Human Services (DHS) is the South Australian Government agency responsible for delivering strategies, programs and services that improve the wellbeing, safety and inclusion of South Australians, particularly those who are vulnerable or disadvantaged.
Disability Inclusion Act 2018 (SA) (The Act)
A South Australian law that guides efforts to improve access and inclusion for people with disability. It requires the development of the State Disability Inclusion Plan (State Plan) and local Disability Access and Inclusion Plans and promotes choice, control, and the removal of barriers.
Disaggregated data
Information that has been broken down into smaller groups to show differences between them. This can include categories like age, gender, cultural background or location.
Diversity
Respecting and appreciating what makes people different, and the unique skills, perspectives and experiences they bring as a result of their gender, age, ethnicity, cultural background, religion, language, sexual orientation, disability, neurodivergence and identity.
Domains
The key priority areas of the State Plan, shaped by emerging themes identified during statewide consultation. Domains guide the focus of actions to improve access and inclusion for people with disability.
Inclusion
The intentional, ongoing effort to ensure that all people can fully participate in all aspects of life.
LGBTIQA+
Refers to Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, and Asexual. The + acknowledges that there are many other ways people may describe their gender or sexual identity.
Lived experience
The personal knowledge and understanding a person gains through direct, first-hand experience of disability.
Local councils
A system of government in South Australia under which elected local government bodies (councils) are constituted under the Local Government Act 1999 (SA).
My Aged Care
My Aged Care is the Australian Government’s central access point for aged care services, providing information, assessment and referrals to support older people who need help at home, in the community or in residential care facilities.
National Disability Insurance Scheme
The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that provides funding for reasonable and necessary supports to people under 65 who have a significant and permanent disability.
Neurodivergence and neurodivergent
A non-medical term describing various neurological variations from the dominant societal norm, and people with these variations in their neurological development. Neurodivergent, in contrast to neurotypical, is used to describe people who may have one or more ways in which their brain functions differently to the ‘typical’ way. Some Autistic people also refer to themselves as neurodivergent.
Out-of-home care
Overnight care for children under 18 who cannot live with their families due to safety concerns. It includes placements arranged and supported by child protection services, such as foster care, kinship care and residential care. These placements may be voluntary or court-ordered and are designed to provide a safe and stable environment.
Measures
A way to track progress and understand if things are improving over time. Measures use numbers and data and are supported by stories or feedback (qualitative data) in reporting.
Priority areas
Specific areas of focus within each domain that were identified as most important by people with disability during consultation.
Priority groups
The Act highlights seven priority groups of people that may experience overlapping disadvantage. Their needs will be considered and embedded across all State Plan measures and within DAIPs. The seven priority groups are: Aboriginal Peoples with disability, culturally and linguistically diverse (CALD) people with disability, women with disability, children with disability, LGBTIQA+ people with disability, people with significant intellectual disability or who have high levels of vulnerability due to disability and people with disability who live in regional communities.
State authority
As defined in the Disability Inclusion Act 2018 (SA) to include a government department, an agency or instrumentality of the Crown, a local council constituted under the Local Government Act 1999 (SA) or any other person or body declared by regulations to be included.
United Nations Convention on the Rights of Persons with Disabilities
United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) is a human rights treaty that aims to change attitudes and approaches to people with disability. It reaffirms that all people with disability must enjoy human rights and fundamental freedoms.
Universal Design is defined by the Australian Human Rights Commission as designing environments so they can be accessed, understood and used by everyone regardless of age, size, ability or disability—and encompassing the creation of facilities, products, services and environments usable by all people without adaptations.
Youth detention
A secure facility where young people (usually aged 10 –17) may be held when they are charged with, or found guilty of breaking the law. It is used as a last resort and is intended to be safe, rehabilitative and respectful of young people's rights.
Qualitative data
Information or data that describes qualities or experiences, often collected through words, stories or observations rather than numbers.
Quantitative data
Information or data that can be counted or measured using numbers. Examples include statistics, percentages and totals.