A child may choose to tell you about abuse, neglect or other harm. How you respond can affect whether they feel heard, supported and safe. This page explains how to respond appropriately when a child discloses harm.
If a child tells you about harm
1. Stay calm
Remain calm and give the child your full attention. They may be watching your reaction to decide whether it is safe to continue talking.
2. Listen carefully
Allow the child to tell their story in their own words. Listen without interrupting or rushing them.
3. Reassure the child
Let them know they have done the right thing by telling someone. Take what they say seriously.
4. Avoid leading questions
Do not ask questions that suggest an answer or investigate what happened. If clarification is needed, use open and simple questions.
5. Make notes
Record what the child said as soon as possible. Use their words where you can and distinguish between what you observed and what you were told.
6. Report your concerns
Follow the appropriate reporting process if you believe the child may be at risk of harm.
What you should not do
- Promise to keep the information a secret.
- Ask leading, probing or investigative questions.
- Pressure the child for more information than they want to provide.
- Express shock anger or disbelief.
- Make judgements about the people involved.
- Investigate the matter yourself.
After a disclosure
A disclosure may provide reasonable grounds to suspect that a child is at risk of harm. You do not need proof before taking action. If you are concerned about a child's safety or wellbeing, follow the reporting process and make a report where required.