Department of Human Services

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One-stop-shop website offers early help for families

2021-06-01

Mother looking at child

South Australian parents can get support at the click of a button through a new one-stop-shop website set to help them with parenting and child safety advice, preparing for a baby, mental health and domestic violence support.

Launched today, the new Adults Supporting Kids (ASK) website is a free service for anyone concerned about the safety and wellbeing of children or families to find and access support services in their local area.

Co-designed by people with lived experience of the child protection system, ASK makes it easier for parents or anyone with concerns about the safety of a child to find help by bringing together a range of South Australian-specific services in one user-friendly place.

ASK’s homepage asks parents and would-be parents simple questions including: Do you have a baby on the way? Do you have worries about a child or young person? Are you, or someone else, feeling unsafe? – and then directs them directly to support.

Some of the website’s features include:

  • A chat function for users to ask questions and be connected to services based on their circumstances
  • Advanced search function with options to search by geographic area, key words, service type, suburb or postcode
  • Downloadable guides translated into 12 languages
  • Listings of 24/7 helplines for a range of different issues
  • A ‘safe quick exit’ button so that any person using the website is immediately diverted to a public website if they need to change their screen quickly
  • A chat box, managed by DHS’s triage service 9am-5pm Monday to Friday.

From mental health support, to financial concerns and parenting advice, the new ASK website will connect South Australians with the support they need earlier and more easily than before through the click of a button, or a phone call.

The purpose of the site is to help remove the stigma associated with asking for help and offer a safe space online for people to learn more about the services that could make a real difference in their family’s life.

All families should know that it’s OK to ASK for help – so ASK early and ASK often.

The ASK website will also be promoted on social media, and posters will be displayed across the community, including children’s centres and birthing hospitals, as well as service providers.

Parents needing support are urged to visit the ASK website

Learn more about ASK by watching the ASK - the Adults Supporting Kids website video (YouTube 5 mins).

Page last updated : 12 Aug 2021

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