Department of Human Services

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Friday 27 November 2020

This is an archived Newsletter. The information may be outdated.

For the latest COVID-19 information, please refer to the SA Government COVID-19 website.

Masks memorandum for NDIS workers

Dear sector colleagues,

Thank you to those organisations that have volunteered to receive masks to distribute to the community. There is still time to order masks and you can do so by registering your interest via

In further news on masks, the Chief Public Health Officer, Professor Nicola Spurrier, has signed a memorandum requiring all workers delivering National Disability Insurance Scheme (NDIS) supports to NDIS participants to wear a mask while undertaking duties where physical distancing of 1.5 metres between the worker and participants cannot be maintained.

This is effective immediately and will be a matter for each organisation and business to implement, monitor and maintain.

This requirement is in addition to any emergency directives issued under the Emergency Services Act 2003, and is currently in place up to and including Monday 14 December, 2020.

A copy of the memorandum can be found on the DHS website.

This SA Health policy requirement supports the Federal Government’s announcement of temporary measures for NDIS participants in South Australia to ensure they can receive disability-related supports, in line with public health advice. This includes the ability to directly claim the costs of personal protective equipment, including face masks.

The National Disability Insurance Agency will contact vulnerable participants to ensure they have supports in place and offer phone or online planning meetings during lockdown.

For full details of these temporary measures, visit the NDIS website.

While responding to the Parafield cluster is certainly feeling a little less hectic this week, SA Health is asking us to form a daily habit of checking and reminding our staff and clients to visit the SA Health Contact Tracing Page.

The SA Health website also contains the Residential Aged Care Facilities Guidelines for a Precautionary Response to a Community Outbreak (PDF 123 KB).

The Transition Committee met today and decided to ease restrictions in South Australia on Tuesday 1 December 2020, with further changes anticipated in two weeks.

Working from home where possible remains encouraged during this two week period, as well as wearing masks in public places where it’s difficult to maintain a 1.5 metre distance. Visit the Restrictions and Responsibilities page for more information.

If you have any questions or concerns, I encourage you to contact DHS’s COVID-19 Response team at 

More information on COVID-19 in South Australia

Best regards,

Lois Boswell
Chief Executive

Read the NGO Newsletter online - 27 November 2020

Page last updated : 30 Aug 2022

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