Department of Human Services

Information for families and friends of the people we support 17 December 2020

Information for families and friends of the people we support

Update as at 17 December 2020

Thank you and Seasons Greetings

This year has been like no other, presenting enormous challenges for the entire community to adapt to and work through the COVID-19 pandemic.

As you know, this has meant we in Accommodation Services have also had to be nimble and work with our colleagues, those we support, and of course you, to help keep everybody safe and well.

With the year drawing to a close, we would like to sincerely thank you for your patience and support of our service, particularly as we have implemented necessary changes to manage during trying times.

Your continued support means a great deal to us and our staff, and is greatly valued and appreciated as we keep striving to provide the best possible care and support to your family and friends.

As we look back on 2020, it is pleasing to see how much has been achieved across our service, delivering on our vision to be a high quality, rights based, person-centred organisation with an approach of ‘Everything about you, with you’.

Some of these include:

  • embedding a new structure in Accommodation Services, with new management and supervision
  • moving towards a standard service practice in every home to better deliver consistent quality services in every home
  • adapting to new technology and communication methods with families and each other.

We are hopeful that 2021 will be a more positive and uplifting year for everyone, and we and our staff are excited to continue our work to develop greater consistency in support of individual needs and keep building on service improvements.

Best wishes for a safe and happy holiday season for you and your families, and we look forward to connecting with you again in 2021.

More information

Further details about COVID-19 in South Australia are available online.

As always, you can contact us by phoning 1800 952 962 and press 3 (Monday to Friday, 9.00am to 5.00pm excluding public holidays) or emailing

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Page last updated : 17 Dec 2020

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