Department of Human Services

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Information for families and friends of the people we support 17 June 2021

Information for families and friends of the people we support

Update as at 17 June 2021

Update: Disability Royal Commission

Last week the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability held a hearing in Adelaide providing an important opportunity for families, sector representatives and agencies to share their experiences.

A number of staff from DHS and Accommodation Services also participated as the commission focused on State Government delivered disability services, and the lived experiences of people with disability. It is a very important process, welcomed by our department.

Today South Australia has some of the strongest safeguards for people with disability ever enacted in this state, but there is still more that can be done to ensure the people we support continue to feel safe and happy in our care. We look forward to any recommendations the Commission may make to improve policies, structures, and practices to ensure a more inclusive and just society.

Our establishment of the Zero Tolerance to Abuse and Neglect Strategy as part of the new Practice, Quality and Safeguarding Framework, increased education for staff on how to recognise and report suspected abuse and neglect, and a pilot project to install CCTV cameras in homes are just some of the steps we have taken to increase the safety of people we support.

In becoming a registered NDIS provider and continuing to deliver our service in the future, we have committed to strengthening safeguarding systems and practices, combined with initiatives that empower people with disability to be active and recognised contributors in their community. Any recommendations provided by the Royal Commission will add to this approach.

If you have questions or feedback about issues raised during this week’s Royal Commission hearing, as well as about systems and reforms relating to the safety of your family member or friend supported by Accommodation Services, we welcome your interest. Please find our contact information below.

Additionally, the Blue Knot Foundation, the National Centre of Excellence for Complex Trauma, is a specialist counselling support and referral service and is providing free support for those impacted by issues raised by the Royal Commission.

Phone the Blue Knot Foundation’s National Counselling and Referral Service on 1800 421 468


  • 9.00 am – 6.00 pm AEST Monday to Friday
  • 9.00 am – 5.00 pm AEST Saturday, Sunday and public holidays

Industrial Action in Accommodation Services

Today, the department received notification from United Workers Union (UWU) that industrial action is taking place within Accommodation Services. It relates to a whole-of-government enterprise bargaining process.

Industrial bans proposed do not affect the duty of care to people we support.

DHS is working with Accommodation Services staff and UWU to ensure that this action does not impact client safety.

Staff have been clearly reminded that bans cannot impact the duty of care to people we support and this must be considered first, before any other issue.

If this matter raises concerns for you or you have questions please let us know.

Phone 1800 952 962 (press 3)

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Page last updated : 12 Aug 2021

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