Department of Human Services

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Outcome Area 4: Personal and Community Support

People with disability have access to a range of supports to assist them to live independently and engage in their communities.

4.1 Support people with disability and their carers to be involved in their communities by promoting the Companion Card SA program to increase the number of affiliate organisations and new customers.

Key deliverables and milestones

  • Concessions and Support Services attendance at sector events (e.g.Disability Ageing and Lifestyle Expo).
  • Reviewed and updated application forms to promote consistency and accessibility.
  • Maintaining contact with networks in the disability sector for dissemination of Companion Card information.
  • A formal appeals process is introduced and available to the public.
  • Rebranding (led by Victoria and Queensland).

Outcome measures

  • Campaign continues to build awareness of the Companion Card via DHS social media, information sessions.
  • Increase to Companion Card holders and affiliates each financial year.

Lead directorate

  • Concessions and Support Services

Original DAIP action/strategic alignment

  • DHS DAIP Action 1.3

4.2 Web content is aligned to Web Content Accessibility Guidelines 2.1 AA.

Review and overhaul of concessions information to produce material that caters for a wide variety of needs.

Explore more flexible options for people with disability to provide evidence to support concessions applications.

Develop Concession SA advertising campaigns using inclusive formats.

Key deliverables and milestones

  • Web templates meet default level of compliance.
  • New suite of concessions material developed with assistance from Communications and Engagement and approved by Concessions leadership.
  • Proposal paper submitted to Concessions leadership (due to costing factors and potential need for third party services).
  • Issues paper drafted and submitted to Concessions leadership for consideration.
  • Policies are amended to allow for more flexible approaches to providing evidence of disability in application processes.

Outcome measures

  • New DHS website launched.
  • All DHS websites are in the new web format.

Lead directorate

  • Communications and Engagement
  • Concessions and Support Services

Original DAIP action/strategic alignment

  • DHS DAIP Action 4.8.

4.3 Explore tailored concessions for people with disability who live in shared supported accommodation.

Key deliverables and milestones

  • An implementation plan is developed that details clients fee structure and NDIS-Supported Disability Accommodation property.
  • Plan is considered and approved by Concessions leadership.

Lead directorate

  • Concessions and Support Services

Original DAIP action/strategic alignment

  • DHS DAIP Action 9.4

4.4 Ensure our publications will display inclusive imagery and be available in accessible formats.

Key deliverables and milestones

  • DHS main branding elements, templates, paragraph styles, colours, fonts and paper stock are selected in accordance with accessibility guidelines.
  • DHS corporate publications are designed by staff who have knowledge of accessible and inclusive formats (including colour, text and imagery) and liaise with subject experts as necessary.
  • Increase the use of inclusive imagery (photography in particular) and conduct a photoshoot.
  • Provide a library of images that represents diversity of disability, and includes people of different ages, genders, relationship statuses and so forth, for use across all DHS materials.

Lead directorate

  • Communications and Engagement

Original DAIP action/strategic alignment

  • DHS DAIP Action 8.10.

4.5 Explore options to develop a face-to-face workshop based on Parent Easy Guides that are relevant to parents and carers of children with disability.

Key deliverables and milestones

  • Face-to-face workshops are piloted for parents/carers with disability.
  • Following the evaluation of the pilot workshop/s, if identified as successful, a workshop implementation plan is developed and approved.

Lead directorate

  • Safer Family Services

Original DAIP action/strategic alignment

  • DHS DAIP Action 8.14

4.6 Promote the Parenting and Family Support teams workshops and webinars that empower parents/caregivers to understand child development and recognise developmental delay.

Outcome measures

  • Number of promotions.

Lead directorate

  • Safer Family Services

Original DAIP action/strategic alignment

  • TAP Action 2.7.

4.7 Progress the development of a workshop specifically for parents/caregivers living with a child with a disability – ‘Developing Differently’.

  • Pilot with parents/caregivers with lived experience.

Key deliverables and milestones

  • Workshop completed and approved.
  • Pilot completed and report submitted.

Lead directorate

  • Safer Family Services

Original DAIP action/strategic alignment

  • TAP Action 2.8

4.8 Include the voice of parents and caregivers living with a child
with a disability in the development of the Parenting and Family Support program’s workshop - ‘Developing Differently’.

Key deliverables and milestones

  • Lived experience input included in final workshop.

Lead directorate

  • Safer Family Services

Original DAIP action/strategic alignment

  • TAP Action 2.9

4.9 Undertake analysis of the prevalence of young children with a disability in the Child and Family Support System (CFSS) population.

Key deliverables and milestones

  • Data can be provided from September 2021 onwards.

Outcome measures

  • Percentage of children who present to the Child and Family Support System through the Pathways referral service who had an identified disability is determined.

Lead directorate

  • Safer Family Services
  • EIRD

Original DAIP action/strategic alignment

  • TAP Action 1.6

4.10 Increase Adults Supporting Kids (ASK) website resources for disability and early childhood services and resources. Include disability resources for professionals as part of the expansion of the ASK website content.

Key deliverables and milestones

  • Dedicated disability resources and service providers are easily accessible through the ASK website.

Lead directorate

  • EIRD

Original DAIP action/strategic alignment

  • TAP Action 1.4 and 1.5

4.11 Increase access to assistance technology, including the implementation of the State Government Online Accessibility Policy and related guidelines, to address support.

Lead directorate

  • Communications and Engagement

Original DAIP action/strategic alignment

  • TAP Action 2.9
  • Inclusive SA Action 20

4.12 Support the delivery of Outcome 1 in the Closing the Gap implementation plan next steps to remove barriers to access including for Aboriginal and Torres Strait Islander people with disability.

Key deliverables and milestones

  • Continue to progress work to improve services for NDIS participants in regional and remote areas through the Executive Steering Committee, including issues relating to assessments, planning and service provision.
  • Participate in national work to develop/implement a Disability Sector Strengthening Plan (DSSP) to strengthen the disability community controlled sector to enhance inclusivity and accessibility for First Nations people with disability.

Outcome measures

  • Delivery of the DSSP actions that South Australia contributes to.

Lead directorate

  • Social Inclusion
  • Aboriginal Practice and Partnerships

Original DAIP action/strategic alignment

  • Outcome 1 Closing the Gap

4.13 Continue to meet regularly with our colleagues across public sector agencies that provide services or have an interface with people with disability to progress collaborative initiatives and address mainstream interface issues.

Key deliverables and milestones

  • DHS will continue to lead the South Australian Disability Reform Interdepartmental Committee (SADRIC) and meet regularly with agencies where there is an interface with mainstream services (for example, education, housing and health) and progress work with national colleagues where required.
  • Participate in the interim governance arrangements of the enduring National Disability Data Asset.

Outcome measures

  • SADRIC meetings will take place on a 6-weekly basis or as required.

Lead directorate

  • Social Inclusion.
Page last updated : 16 Dec 2022

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