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Department of Human Services

South Australian Housing Trust

Providing services to SA Housing Authority employees policy

This policy sets out how SA Housing Authority manages requests for services from employees.

The SA Housing Authority engages employees to deliver services on behalf of the South Australian Housing Trust.

These services include, but aren’t limited to:

  • the Private Rental Assistance Program
  • registering interest in public, Aboriginal or community housing
  • offering public or Aboriginal housing
  • real property transactions.

Approval to provide services

Decisions to provide a service to employees are to be made on merit, without bias or self-interest.

The employee must be eligible for the service in line with the appropriate policies, procedures and guidelines.

Written submission

The authorised officer assessing the employee’s request for a service makes a written submission to their manager. The manager and their director approve the request before the service can be provided.

The written submission includes all of the below information:

  • the employee’s circumstances
  • why the authorised officer recommends the service is or isn’t provided
  • confirmation the employee’s eligible for the service, and that policy and guidelines have been applied correctly and fairly
  • confirmation the employee hasn’t used their knowledge or relationships developed while working at the SA Housing Authority for their own personal benefit
  • confirmation providing the service isn’t an actual or perceived conflict of interest
  • any other supporting evidence or information.

If the service relates to a real property transaction, the written submission also includes:

  • details of the property transaction
  • the type of transaction - eg Affordable Homes Program, Progressive Purchase
  • verification they’re a Housing SA tenant, if they’re proposing to purchase as a sitting tenant.


The relevant director, or general manager if there is no director, approves the submission if both of the below conditions are met:

  • offering the service doesn’t conflict, or isn’t perceived to conflict, with the employee’s duties
  • the employee hasn’t misused information, or a relationship developed while working at the SA Housing Authority to get the service.

The relevant manager tells the employee in writing of the decision.

Keeping records

All information about an employee’s application for a service, including the written submission, is kept on their customer file. If it’s a real property transaction a copy is also kept on the house sale file.

Employees’ customer files or house sale files are stored in a secure location - eg in a locked cupboard.

Related information

Controlling documents

This policy’s based on and complies with:

Date this policy applies from

14 January 2018

Version number


The online version of the policy’s the approved and current version. There’s no guarantee any printed copies are current.

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Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
20 Jun 2019
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