Department of Human Services

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The term Aboriginal is respectfully used to refer to all Aboriginal and Torres Strait Islander people throughout this document.

Cultural capability

Cultural capability is a preferred term over ‘cultural competence’. Cultural capability does not suggest a competence in a culture other than one’s own but rather sets a standard for the extent of one’s ability to work from a cultural lens, incorporating the active practices of cultural awareness, cultural fitness and cultural humility, while actively implementing anti-racist practices.

Cultural fitness

A practice of applying oneself to the daily exercise of self-reflection, personal engagement, and active learning as they relate to reconciliation, cultural safety, white privilege, and valuing diversity.

Cultural humility

The reflective practice of acknowledging that the client is the expert in their own lives. This is done through the awareness of one’s own values, beliefs and privilege while also being actively aware of other cultures historical realties such as legacies of violence, oppression, discrimination, and trauma. Those who practice cultural humility view their clients as capable and work to understand their worldview encouraging a self-based process of lifelong learning.

Cultural Safety

Aims to directly address the effects of colonialism by focusing on the level of cultural safety felt by an individual when interacting with practitioners. Both an individual’s identity and culture are considered, and cultural safety needs to be applied at both the individual, environmental and organisational level.

Information Sharing Guidelines

The Information Sharing Guidelines for Promoting Safety and Wellbeing (ISG) provide a mechanism for information sharing when it is believed a person is at risk of harm (from others or as a result of their own actions) and adverse outcomes can be expected unless appropriate services are provided.

Intergenerational trauma

A term commonly associated with traumas inflicted on members of the Stolen Generations that is then passed down to future generations.


A practitioner is a worker who possess professional expertise, is skilled in the area of work and holds personal qualities that are suitable to the service delivery and clientele of the agency. The practitioner can undertake a variety of tasks within their duties, inclusive of undertaking information gathering, conducting comprehensive assessments, building relationships with families and support networks, developing robust case plans and working in.

Refer State Authority

Government departments and local councils are considered state authorities, as are any NGOs that receive funding from state or local government to provide services to young people and their families. If DCP determines that it is more appropriate for a state authority to respond to a child protection report, the report may be referred to that authority for a response. This must be done in agreement with the authority. Child protection notifications screened in as warranting an urgent (24hr) response cannot be referred.


Refers to the rights of Aboriginal and Torres Strait Islander communities to hold choice and decision-making powers that lead to the active determination of their own social, political, economic, and cultural interests.

Transgenerational trauma

Occurs when grief and loss from one generation is passed to future generations

Warm referral

A joint home visit between DCP and SFS practitioners within the context of SFS accepting a referral made by DCP to the SFS program area under the outcome of ‘Refer State Authority’ (under the Children and Young People [Safety] Act 2017 [SA])

Warm transition

Supporting a client to transition from SFS to another service provider by contacting an agency prior to the client. This can include the sharing of information between SFS, the client and the agency, a joint home visit(s) or meeting, to ensure that the agency has received all the information that they require in order to accept the referral and provide the client with the services they require.

White privilege

White privilege can be defined as the implicit societal advantages afforded to white people, characterised by racial inequality and injustice. The privileges of whiteness generally go unnoticed by those that benefit from this system. It is important to understand white privilege and identify these inherent advantages in order to reject them so that they do not continue to reinforce our present hierarchies.

Page last updated : 11 Mar 2022

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