Department of Human Services

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Strong Start Service Model


    Introduction

    This document provides an overview of the Strong Start Program and the context of where it sits within the Child and Family Support System. It articulates the scope of the program, key values and principles, objectives, and outcomes. The service delivery practices, outputs and service elements are described, and the service flow is represented.

    This document should be read in conjunction with Department of Human Services and Safer Family Services policy and practice guides

    Child and Family Support System

    During 2018–2019 the SA Government undertook an extensive process of research and co-design aimed at drawing on evidence-informed knowledge and practice. This was combined with lived and professional experience, to design the Child and Family Support System (CFSS) to ensure that South Australia delivers the best possible outcomes for children and families.  The remit of the CFSS is to work with families to support them to keep their children safe and well at home in family, community, and culture.

    CFSS has a focus on the following four priority population groups:

    • Young parents (where mothers are aged under 23 years and fathers aged under 25 years)
    • Families of infants deemed to be at high risk in their first 1,000 days
    • Aboriginal families with multiple and complex needs
    • Young people experiencing vulnerability and at risk of having children who may go on to enter the child protection system

    The Department of Human Services has lead responsibility for implementing the CFSS, in which Safer Family Services plays a key part.

    Safer Family Services (SFS) provides help and support to children and their families at risk of harm, neglect, and/or domestic and family violence. SFS purposefully and assertively intervenes to disrupt the patterns of intergenerational trauma and increase the number of children able to be safely cared for in their homes, and to remain connected to culture and community. This is particularly relevant for children and families with multiple and complex needs.

    Strong Start

    Strong Start is a program within Safer Family Services (SFS) which plays a critical role in the delivery of the CFSS.  Strong Start provides direct services to first time parents (where mothers are aged 25 years and under), through the antenatal period, and their infants pre-birth to 24 months.

    Strong Start works collaboratively with other SFS services, government, and non-government partners to improve the social, health, and wellbeing outcomes for infants, children, and young people in South Australia.

    Vision

    That children are safe and well at home, in family, community and culture. Parents/caregivers of infants and children are connected to supports within their local regions, that will enhance infants, children, and parents/caregiver’s development, and strengthen the adult-child caregiving relationship.

    Guiding Values

    Strong Start is underpinned by the values that are guided by the United Nations Convention on the Rights of the Child (1989) and consistent with Safer Family Services Case Management Framework (2020).

    • All children have the tight to grow up in an environment free from neglect and abuse. Their best interests are paramount in all decisions affecting them.
    • Improving the safety and wellbeing of the children is a national priority.
    • The safety and wellbeing of children is primarily the responsibility of their families, who should be supported by their communities and governments.
    • Australian society values, supports and works in partnership with parents, families, and others in fulfilling their caring responsibilities for children.
    • Children and their families have the right to participate in decisions affecting them.
    • Policies and interventions are evidence informed.
    • Children’s rights are upheld by systems and institutions.

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    Guiding Principles

    Many services and programs including Strong Start are playing a critical role in supporting families to keep children safe and well at home and reduce the need for children to be removed from their families to ensure their safety.

    Strong Start is guided by the principles of the Case Management Framework that works with the family, whilst keeping a Child Centred approach. This is done through:

    • Proactive engagement
    • Strengths based approach
    • Logical processes
    • Partnership with children, families and partnering agencies
    • Systemic links to broaden referral pathways
    • Outcomes driven to achieve family’s goals
    • Culturally responsive in an inclusive approach that respect culture and see culture as a strength
    • Holistic processes to encompass all factors to the child and family’s safety and wellbeing
    • Dynamic to be open to change and responsive to needs as they arise

    The CFSS is made up of a spectrum of services that are able to respond to different degrees of complexity and the safety concerns for children and families. These services work directly with families to ensure their safety and wellbeing. Services providers are governed by their own core principles informing service operation, which spans from community capacity building through to intensive case management.

    The Roadmap for reforming the Child and Family Support System 2021–2023 outlines key steps that the Department of Human Services is taking to improve early intervention services for children and families with complex needs. These steps are in line with the whole-of-government strategy, Safe and well: Supporting families and protecting children.

    Strong Start will also be guided by the Aboriginal Co-Design Principles (PDF 312.7 KB) identified throughout the CFSS Co-Design Process undertaken in 2019. These principles include:

    • Aboriginal and Torres Strait Islander children are front and centre
    • Services are family focused
    • Cultural strengths are reflected
    • Aboriginal and Torres Strait Islander’s right to self-determination is reflected
    • The truth of our shared histories, the hurts, the strengths, and the healing are acknowledged and reflected.

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    Aboriginal Cultural Practice

    The over representation of Aboriginal children and families in contact with the statutory child protection system is well documented. We see and acknowledge that Aboriginal people experience disproportionate levels of disadvantage and hardship, along with continued negative impacts from historical events and policies. Strong Start recognises the ongoing impact that colonisation, dispossession of land, and loss of culture has had on community. Strong Start is committed to developing an appropriate service response for Aboriginal children and families and sees culture as a protective factor.

    Strong Start is committed to working restoratively, building on the resilience and strengths of Aboriginal people, working with, listening to, hearing, and acknowledging cultural identity, and translating this into practice.

    Engaging with families with multiple and complex needs, in the best interest of the children and young people, often means working within an environment that is dominated by fear and anxiety due to the power imbalances. Assertive engagement and relationship-based case management are the approaches used to deliver support. For Aboriginal children and families, support and engagement to keep children safe and well is done in culturally responsive ways.

    In addition, by keeping children at the centre of our involvement, we will work collaboratively with adult focused services that values Aboriginal family-led decision-making and self determination to ensure that, when they are supporting adults in families, they are mindful of children’s needs (as a priority) to be safely cared for within that family. This ensures that, when we are supporting adults in families, we are contributing to building a trauma responsive and healing system for everyone.

    Service Description

    Strong Start works with first time parents (where mothers are aged 25 years and under), through the antenatal period, and their infants pre-birth to 24 months, who are experiencing complex issues, to promote the optimal development of infants and children up to two years of age who may otherwise be at risk of adverse events.

    Strong Start commences during the antenatal period and provides direct case management, in conjunction with CaFHS nursing, to support the family, with the aim of making a successful transition to parenting, and ensuring children have the best possible start to life.

    Strong Start operates in two geographical locations: Northern Metropolitan Adelaide, and Southern Metropolitan Adelaide.

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    Service Objectives

    • Assertively engaging with children and families to provide high quality and appropriately tailored services, that attend to their safety and wellbeing, and improve health and developmental outcomes.
    • Children and families are connected to responsive services to meet their needs in a timely manner.
    • Cultural responsiveness reflected in partnership approaches in all engagement with Aboriginal and Torres Strait Islander infants and families, which includes the principle of family-led decision making, and the right to self-determination.
    • Cultural and Linguistically Diverse (CALD) families will be supported in ways that acknowledges and recognises cultural diversity and practices.
    • Deliver services with openness, honesty, and transparency with families, and have difficult and challenging conversations about child protection risks.
    • Information Sharing Guidelines will ensure information sharing practices are followed where there is a threat to the safety and wellbeing of children and families.
    • The Children and Young Person’s Safety Act (2017) and other relevant legislation will be complied with and utilised where appropriate.

    Service Outcomes

    The below outcomes should be read in conjunction with the CFSS Outcomes Hierarchy that provides a shared view of outcomes for all services in their efforts to ensure children are safe and well at home in family, community and culture.

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    Child and Family Outcomes

    • Family Safety. Children and families:
      • obtain appropriate nutrition, housing, accommodation, and financial stability to support children and families to stay safe and well at home
      • are free from family violence, abuse and neglect, drug, and alcohol abuse, physical, sexual, or emotional abuse, and harsh parental discipline
      • are supported to address their disability and mental health needs.
    • Wellbeing. Children and families:
      • are supported to address their emotional well-being and reduce parenting stress
      • are supported to increase school attendance to create appropriate learning environments and connect to educational supports
      • are supported to enhance child development, child behaviours, child health and mental health.
    • Family functioning. Children and families:
      • improve their relationships and parenting capacity, and learn different ways of problem solving, communication patterns, behaviour management and parenting styles, to support family relationships.
    • Capability to influence decisions. Children and families:
      • are empowered to achieve personal capacity to affect change
      • develop self-efficacy, self-advocacy, and capacity to make decisions
      • achieve self-determination.
    • Capability to achieve potential. Children and families:
      • develop insight into their strengths and resilience, to empower and encourage engagement with training, education, and employment, and develop personal skills.
    • Access to community supports. Children and families:
      • seek help and support when needed
      • engage with support services, and extended family supports.
    • Connection to culture. Children and families:
      • see strength in their cultural, linguistic diversity, and spiritual well-being
      • participate in cultural activities
      • take time to connect and spend time on country
      • seek support from cultural groups.

    Program Outcomes

    • Staff become stronger allies to Aboriginal people, ensuring self-reflection, practicing cultural humility and respect, and building their cultural fitness and responsiveness.
    • Partnership is developed and maintained with services that support the needs of the client group.

    System Outcomes

    • Children, young people, and their families are diverted from the Department for Child Protection system for intervention under the Child and Young Person (Safety) Act 2017, and in turn minimising the trajectory of entering other statutory systems.
    • Focus on improving safety and family functioning.
    • Align outcome-focused efforts across the system, working for children, young people, and parents/caregivers to be safe and well in families.
    • Influencing decisions and reaching potential through self-determination.
    • Connect and support in communities and through culture.

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    Service Scope

    Strong Start works with first time parents (where mothers are aged 25 years and under), through the antenatal period, and their infants pre-birth to 24 months, presenting with a high level of complexity, maintaining a focus on the reduction and elimination of children protection risk and vulnerability.

    Strong Start will undertake comprehensive assessments and case management for families, and seek to connect families to appropriate services in their community to address the child protection risks and support infants to thrive within their families, connected to culture and community.

    In scope

    • First time parents (where mothers are aged 25 years and under), through the antenatal period, and their infants pre-birth to 24 months.
    • Unborn child concerns.
    • Infants (pre-birth to 24 months) and their families where there are child protection risks.
    • Pregnant first-time mothers aged 25 years and under who are identified as part of the major birthing hospital High Risk Infant case review meetings.
    • Interagency investigations and responses, whether as lead agency (as nominated by DCP) or party to strategic discussions and assessment, as outlined in the Interagency Code of Practice.

    Out of scope

    • Children 25 months and over unless a sibling to a primary client.
    • The direct investigative process of child protection matters that require DCP, CPS and SAPOL criminal and forensic assessments.
    • Infants and families whereby complexity and vulnerability exist in absence of child protection risks.

    Regions

    Strong Start operates in 2 metropolitan regions of Adelaide:

    Northern: Eligible referrals for families living in the Northern metropolitan regions - prioritising families living in the City of Playford and City of Salisbury.

    Southern: Eligible referrals for families living in the Southern metropolitan regions – prioritising families living in the City of Onkaparinga and City of Marion.

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    Service Outputs

    Service Domains

    Strong Start will deliver across the following service domains:

    1. Working directly with infants and their families.
    2. Consultation, assessment, and case management.
    3. Developing and supporting community connections and service accessibility to support vulnerable children and families.

    Service Elements

    Strong Start offers the following service elements that incorporate Assertive Engagement and Case Management, providing:

    Direct Case Work

    Direct case work includes, but is not limited to, the following elements:

    • Engage in and develop professional helping relationships with infants, siblings, their families, and communities.
    • Home visiting to engage and support infants and their families.
    • Ensure practice is informed by cultural consultation, and interpreters are used as required when working with culturally and linguistically diverse families.
    • Support to engage with internal and external services.
    • Delivery of agreed case planning that involves the family-led decision making.
    • Co-working with other service providers including case conferencing, joint meetings, and home visiting.

    Indirect Case Work

    Indirect case work includes, but is not limited to, the following elements:

    • Consultations with service providers regarding infants, children, young people, and their families.
    • Sharing information of at-risk situations to keep infants, children, and young people safe.
    • Cultural consultations to ensure cultural safety in families and communities.
    • Providing support, information, and resources, in response to the needs of families.
    • Attending meetings directly related to the needs of families.

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    Partnership

    SFS recognises that the skills, resources, and knowledge required to respond appropriately to the complex issues related to the care and protection of infants, children, and young people are beyond the capacity of a single agency.  Strong Start works in partnership and engages proactively with first time parents (where mothers are aged 25 years and under), through the antenatal period, and their infants pre-birth to 24 months, across the CFSS and with other relevant key stakeholders to support integrated responses to address the needs of children and their families. These partnerships form the basis for the successful operations of the program.

    Strong Start / CaFHS Partnership

    An integral partnership involves the Child and Family Health Service (CaFHS) Clinical Registered Nurse, who provides clinical nursing expertise and skills to improve client/service outcomes. CaFHS Clinical Registered Nurse are co-located with Strong Start Social Workers, providing a multi-agency, multi-disciplinary framework.

    Primary partners in this work include:

    Internal to SFS:

    • Aboriginal Practice Team
    • Safe Start (formerly CFARN)
    • Child and Family Safety Network (CFSN), including external network partners
    • Child Wellbeing Program
    • Clinical Practice Team
    • Community Development Coordinator Program
    • Family Practitioner Program
    • Metropolitan Aboriginal Youth and Family Services (MAYFS)
    • Multi Agency Protection Service (MAPS)
    • Pathways Service

    External to SFS:

    • Aboriginal Community Controlled Organisations (ACCOs)
    • Aboriginal Community Controlled Health Organisations (ACCHOs)
    • Department for Child Protection (DCP)
    • Department for Education
    • SA Health
    • Child and Family Health Service (CaFHS)
    • South Australian Housing Authority
    • Non-government organisations
    • SA Police.

    Partnership Principles

    • Communication that is clear, regular, timely, and relevant, underpins quality partnership
    • Appropriate information sharing can contribute to keeping children safe
    • Respect for each other and the strengths and contributions that all parties bring to the work
    • Clarity around the roles and responsibilities supports improved outcomes
    • Shared commitment to the best interests of the child
    • Valuing the voices of Aboriginal and Torres Strait Islander peoples
    • Self-determination and the values that underpin the right to one’s own economic, social, and cultural developments
    • Valuing diversity and celebrating difference
    • Perseverance in finding solutions to issues as they arise
    • Transparency about organisational agendas and future intentions
    • Equality between agencies delivering services.

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    Practice Approaches

    Family Practitioners utilise a variety of practice approaches to understand and support families’ cultural, social, and environmental circumstances. Determinations about which approaches to apply are informed by the presenting needs of the family and what will best support and increase the safety and wellbeing of the child/ren.

    Culturally Inclusive Practice

    A methodology which actively acknowledges the historical context and specificity for Aboriginal and Torres Strait Islander families. The practitioner will incorporate the following in their practice:

    1. Culture is acknowledged as a strength, that will be supported for the development of social, economic, and cultural pathways towards individual and community safety and wellbeing.
    2. Strength based approaches that value and respect cultural identity and support the achievements of culturally responsive and responsible outcomes.
    3. Engage with active supports for the development and maintenance of meaningful connections with culture and community.
    4. Actively support and engage with the development of an individual sense of cultural identity and contribution to the vibrancy and diversity of communities and celebrated these.
    5. Practitioners that actively reflect upon their own culture to ensure that cultural difference is appreciated and respected, guarding against the attitude that ones’ own behaviours, beliefs and actions are the norm to which other people must conform.
    6. A recognition of our individual and collective responsibility to prevent racially prejudicial attitudes, beliefs, behaviours, or practices in our service delivery

    Assertive engagement

    Assertive engagement takes a proactive approach to delivering support.  It challenges the idea that a client is always responsible for engaging with services and instead requires that the practitioner persistently and consistently approach the client to build a relationship, to engage them in critical conversations around risk, capacity and functioning, and to continue to offer support.

    Case management response

    Case management practice will be guided by the SFS Case Management Framework (2020). Case management takes a holistic view of an individual’s needs and uses communication and available resources to promote quality outcomes.  Case management is a collaborative way of working with clients and includes assessment, case planning, implementation of the case plan, monitoring and evaluation, transition or exit.

    Attachment theory

    Attachment theory outlines the importance of the parent-child relationship in determining a child’s future functioning and wellbeing. Attachment influences children’s interactions with other children, their sense of security about exploring the world, their resilience to stress, their ability to regulate emotions, their capacity to have a coherent story that makes sense of their lives, and their ability to create meaningful interpersonal relationships.

    Trauma-responsive practice

    A strengths-based framework grounded in recognising, understanding, and responding to the impact of trauma, emphasising physical, psychological, and emotional safety, and creating opportunities for clients to rebuild a sense of control and empowerment.

    Restorative practice

    Restorative practice is a strengths-based practice that seeks to repair relationships that have been damaged.  It empowers families to influence and participate in decision making that will produce positive outcomes for their children.  Restorative practice engages families and enables change by working with families rather than services doing to them, or for them.

    Strengths-based approach

    An approach to working with people that acknowledges and identifies the strengths and abilities that they come to the helping relationships with, and then works to build on these strengths to address the issues that people face.

    Therapeutic team approach

    A relationship-based model which brings together the people working with a child or young person as part of a team providing wrap around support.  The approach is assertive in its engagement, intensive in the level of contact with the child or young person, long term, mobile and flexible in the delivery of support.

    Safety first approach

    A safety first approach is applied where families are experiencing domestic or family violence. Within this approach, women and children’s emotional and physical safety is understood to be a priority and is embedded within all service delivery responses.  There is a focus on understanding risk, increasing immediate and longer-term safety, and working in ways which seek to partner with the protective parent and intervene in ways that place responsibility for the violence and its impact with the perpetrator.  A safety-first response is enacted in partnership with children and their mothers or caregivers, recognising the importance of listening to what safety means for each individual and the family as a whole.

    Solution focus

    A future-focused, goal orientated approach to working with people that highlights the importance of searching for solutions rather than focusing on problems.

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    Referral Processes

    Referrals come to Strong Start via CFSS Pathways Service only.

    Current approved referrers include DCP, SA Health (Birthing Hospitals) and MAPS. These approved referrers will be reviewed as Safe and Well reform activities progress.

    Strong Start Service Flow. There is a link on this page to a plain text description.

    Plain text description of Strong Start Service Flow

    Strong Start Flowchart

    Strong Start Flowchart. There is a link on this page to a plain text description.

    Plain text description of Strong Start Flowchart

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    Appendix A: Strong Start Program Logic

    Inputs (resources)

    Staffing

    Multidisciplinary team comprising of:

    • Registered Nurse 1 FTE
    • Senior Play Educator 0.4 FTE
    • Aboriginal Family Support Worker 1 FTE
    • AHP1 Social Worker 3 FTE
    • AHP2 Clinician 1 FTE
    • AHP2 Senior Practitioner 1 FTE
    • AHP3 Supervisor 1 FTE
    • Administration Officer 1 FTE

    Lived Experience

    Strong Start grows and develops by respecting the lived experiences of the vulnerable families that we support, that being their parenting experiences and their experiences of being parented.  This includes the parenting needs of our LBGTQIA community

    Cultural

    • Aboriginal and CALD team members
    • Aboriginal, and CALD family and community members.

    Partners

    • Aboriginal Maternal Infant Care (AMIC)
    • Allied Health Social Workers
    • Anglicare Housing
    • Birthing hospitals (Lyell McEwen, Women’s and Children’s, Gawler District)
    • Centacare (Hannah Place/Malvern Place, Housing)
    • Centrelink
    • Child and Family Health Service (CaFHS)
    • Children Centres (Dept. Ed.)
    • Dept of Child Protection (DCP)
    • Drug and Alcohol Services SA (DASSA)
    • DV services
    • HYPA Housing
    • Multicultural Youth SA (MYSA)
    • MY Health
    • Northern Adelaide Senior College (NASC)
    • NUNK (Nunkuwarrin Yunti)
    • Perinatal Mental Health
    • Playgroups SA
    • SAPOL

    Outputs

    Activities/processes

    Culturally responsive and trauma aware. Recognise and value, cultural knowledge, experience and authority, and that of Aboriginal and CALD families/communities we work with:

    • Triage – initial assessment and allocation
    • Warm referrals
    • Home visits
    • Cultural consultation
    • Assessing - safety; risk (verbal); Ages and Stage questionnaire
    • Linking (into services/supports)
    • Safety planning
    • Information sharing
    • Transporting
    • Attending appointments
    • Case-conferencing
    • Day-to-day conversations
    • Discussions with family
    • CARL notifications
    • Gifts and baby goods – sourcing and delivering
    • Common Elements

    Participation

    The target population is young pregnant women and first-time mums experiencing complex issues.

    Voluntary and DCP motivated (families/clients)

    Baby/child is the primary client.

    Family-led discussions and engagement.

    All meetings occur in the home or a safe space

    Shared decision-making with family

    Invite participation in the case management process – Assessment/ case planning/ Case review etc.

    Outcomes - Short (0–3 months)

    Mother

    • Rapport established between mother and worker.
    • Mother/family engage with worker/service
    • Increased trust (mother - worker)
    • Ante-natal needs met
    • Increased housing stability
    • Increased financial stability
    • Increased parenting/child safety knowledge
    • Acquire safe baby gear
    • Drug and Alcohol harm minimization
    • Link in with other support services (e.g domestic violence)

    System

    • Child protection concerns assessed
    • Responses delivered within a holistic case plan approach.
    • Appropriate referrals made to other service providers
    • Increased family stability
    • Work collaboratively with CFSN partners and handover cases where needed
    • Increased stakeholder collaboration regarding decision making and sharing of risk
    • Earlier engagement of families into services who may not have been otherwise engaged.

    Outcomes - Medium (3–6 months)

    Mother/baby

    • Greater stability (in some cases)
    • Better able to navigate difficulties
    • Increased trust
    • Increased understanding of the system
    • Increased understanding of own agency
    • Decreased fear of removal
    • Increased understanding of ramifications of actions, leading to
    • Increased engagement with support services
    • Increased understanding of importance of contraception.

    System

    • Maintain good relationships with mother/family
    • Able to have difficult conversations
    • Improved communication channels
    • Able to receive information regarding concerns
    • Earlier notification re concerns
    • Increased capacity of the stakeholder network to identity and respond to child protection concerns within their client base
    • Increased skills and capacity of stakeholder network
    • Stakeholder workforce have increased skill level to support effective responses in pre-statutory child protection work.
    • Reduced duplication of services.

    Outcomes - Long (6–12 months)

    Child

    • Receiving CaFHS checks every 3 months
    • meeting developmental milestones
    • Increased protective factors
    • Receiving relevant allied health supports (physio/speech pathology)
    • Safe at home
    • Mother/family
    • Greater stability
    • Improved support networks
    • Receiving ongoing support relevant to need
    • Safety needs met
    • Increased confidence to seek/access support
    • Managing contraception
    • Reduced risk of second pregnancy.

    System

    • Stakeholder network responds to child safety and protection concerns
    • Agencies have up to date information.
    • Agencies have access to consultation
    • Earlier identification of infant’s needs and family strengths
    • Coordinated service response
    • Under ISG understand the need for strategic planning re child protection concerns.

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    Appendix B: Acronyms

    ACCO

    Aboriginal Community Controlled Organisation

    ACCHO

    Aboriginal Community Controlled Health Organisation

    CARL

    Child Abuse Report Line

    CALD

    Culturally and Linguistically Diverse

    CFARN

    Safe Start (formerly CFARN)

    CFSN

    Child and Family Safety Network

    CFSS

    Child and Family Support System

    CPS

    Child Protection Services

    DPC

    Department for Child Protection

    DfE

    Department for Education

    DHS

    Department of Human Services

    EIRD

    Early Intervention Research Directorate

    EYT

    Early Years Team

    HRI

    High Risk Infant

    MAPS

    Multi-Agency Protection Service

    SAPOL

    South Australia Police

    SFS

    Safer Family Services

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    Appendix C: Glossary

    Aboriginal

    The term Aboriginal is respectfully used to refer to all Aboriginal and Torres Strait Islander people throughout this document.

    Cultural capability

    Cultural capability is a preferred term over ‘cultural competence’. Cultural capability does not suggest a competence in a culture other than one’s own but rather sets a standard for the extent of one’s ability to work from a cultural lens, incorporating the active practices of cultural awareness, cultural fitness and cultural humility, while actively implementing anti-racist practices.

    Cultural fitness

    A practice of applying oneself to the daily exercise of self-reflection, personal engagement, and active learning as they relate to reconciliation, cultural safety, white privilege, and valuing diversity.

    Cultural humility

    The reflective practice of acknowledging that the client is the expert in their own lives. This is done through the awareness of one’s own values, beliefs and privilege while also being actively aware of other cultures historical realties such as legacies of violence, oppression, discrimination, and trauma. Those who practice cultural humility view their clients as capable and work to understand their worldview encouraging a self-based process of lifelong learning.

    Cultural Safety

    Aims to directly address the effects of colonialism by focusing on the level of cultural safety felt by an individual when interacting with practitioners. Both an individual’s identity and culture are considered, and cultural safety needs to be applied at both the individual, environmental and organisational level.

    Information Sharing Guidelines

    The Information Sharing Guidelines for Promoting Safety and Wellbeing (ISG) provide a mechanism for information sharing when it is believed a person is at risk of harm (from others or as a result of their own actions) and adverse outcomes can be expected unless appropriate services are provided.

    Intergenerational trauma

    A term commonly associated with traumas inflicted on members of the Stolen Generations that is then passed down to future generations.

    Practitioner

    A practitioner is a worker who possess professional expertise, is skilled in the area of work and holds personal qualities that are suitable to the service delivery and clientele of the agency. The practitioner can undertake a variety of tasks within their duties, inclusive of undertaking information gathering, conducting comprehensive assessments, building relationships with families and support networks, developing robust case plans and working in.

    Refer State Authority

    Government departments and local councils are considered state authorities, as are any NGOs that receive funding from state or local government to provide services to young people and their families. If DCP determines that it is more appropriate for a state authority to respond to a child protection report, the report may be referred to that authority for a response. This must be done in agreement with the authority. Child protection notifications screened in as warranting an urgent (24hr) response cannot be referred.

    Self-Determination

    Refers to the rights of Aboriginal and Torres Strait Islander communities to hold choice and decision-making powers that lead to the active determination of their own social, political, economic, and cultural interests.

    Transgenerational trauma

    Occurs when grief and loss from one generation is passed to future generations

    Warm referral

    A joint home visit between DCP and SFS practitioners within the context of SFS accepting a referral made by DCP to the SFS program area under the outcome of ‘Refer State Authority’ (under the Children and Young People [Safety] Act 2017 [SA])

    Warm transition

    Supporting a client to transition from SFS to another service provider by contacting an agency prior to the client. This can include the sharing of information between SFS, the client and the agency, a joint home visit(s) or meeting, to ensure that the agency has received all the information that they require in order to accept the referral and provide the client with the services they require.

    White privilege

    White privilege can be defined as the implicit societal advantages afforded to white people, characterised by racial inequality and injustice. The privileges of whiteness generally go unnoticed by those that benefit from this system. It is important to understand white privilege and identify these inherent advantages in order to reject them so that they do not continue to reinforce our present hierarchies.

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    Page last updated : 31 Mar 2022

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