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9. The case management framework

The case management framework outlines six key stages of service delivery in the case management model.

The process of case management is dynamic, and clients may move through or exit at various stages of the framework depending on presenting need. Specific work practices link to each individual stage.

Supporting families to safely care for their children may require support from multiple agencies, and across several disciplines, in order to address their needs and vulnerabilities and build on family strengths. The focus remains on ensuring that the right supports at the right time can reduce the effects of trauma and harm, keeping children connected safely with their families and lessening the demand on the child protection system.

The focus of engagement when working with families to safely care for their children will include:

  • identification, assessment and mitigation of risk
  • children’s wellbeing, including safety and strengthening family wellbeing
  • respect for diversity, connection to culture and genuine partnership (inclusive of consultation with Aboriginal workers when working with Aboriginal families)
  • access to support and services to reduce isolation and increase connection
  • enhancing outcomes by collaboratively working with partners and sharing knowledge
  • building a culture that is reflective and continually developing, with practitioners who are confident in their practice wisdom
  • practice wisdom is supported by evidence-informed approaches and tools, and is focused on outcomes for children, their families and their communities.

The need for culturally appropriate case management interventions which provide sensitive and adequate support for Aboriginal children and their families who are risk of statutory intervention is considered throughout the framework.

Practice point: Case management

Case management can be brief and intense, or delivered over a longer period of time. The case management process is dynamic and not always linear, and stages of the framework can happen simultaneously. The process of case management should be seamless for children and their families, with the quality of interaction, not quantity, being the focus of engagement.

The six case management framework elements.

Page last updated : 25 Nov 2021

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