Department of Human Services

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Our healing approach

At the heart of the new system is a healing approach, where all those involved (children and families, practitioners, organisations and funders) are intentionally working together to create a system and practices that support healing and avoid further traumatisation.

This means everyone involved in the system works together to get better at responding to trauma, wherever it is present. A healing approach is critical to creating and sustaining the engagement of families with our services. To build a trauma responsive and healing system, we need to make a number of commitments as individuals and organisations.

Firstly, we must deeply listen to the children and families that are most affected by this system and often have the least control and power in it.

To do this effectively we need to understand our power and privilege in this system and find ways to support self-determination where possible.

We will commit to truth telling, explicitly about the impacts of colonisation. We will acknowledge and work with the strengths and the resilience in children, families and cultures. We will understand ourselves, our privilege and the assumptions within which we live and work.

A Trauma Responsive System Framework has been developed to help build the trauma responsive capacity at all levels of the system.

Our approach to working with culturally and linguistically diverse communities will respect the diverse and unique lived experiences and migratory journeys of individuals and families that may include intergenerational trauma. We commit to seeing the strengths, hopes and dreams of Aboriginal and Torres Strait Islander peoples and know if we support this vision, it will contribute to building a trauma responsive and healing system for everyone.

Designing the system with Aboriginal families and communities

The system will be led by the voices, perspectives and aspirations of Aboriginal peoples. We commit to actively listening to these voices with the intent to work together to shape a system that will work for Aboriginal people. We are to be guided by the Aboriginal and Torres Strait Islander System Design Criteria and Co-design Principles, developed in the CFSS co-design process.

Embedding trauma responsiveness to create a healing system

The Lived Experience Network and other formal working arrangements will be supported to ensure lived experience insights are in the design and continuous improvement of trauma responsive practice. Participatory processes and qualitative research will be used to engage children and young people to have a voice.

Page last updated : 14 Sep 2021

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