Department of Human Services

ASES Accreditation Levels

ASES is a program with two levels of accreditation. Organisations must achieve accreditation at the Certificate level before they can be assessed at the Award level. Organisations are to maintain their Certificate level accreditation.

See this comparison between the Certificate and Award levels (PDF 642.5 KB).

Organisations at the Certificate level will be expected to have started formalising the way they plan, implement and monitor continuous improvement activities. View this Supporting Documentation List (PDF 59.6 KB) for organisations considering pursuing Certificate level accreditation.

Organisations at the Award level will be expected to demonstrate commitment towards continuous learning and sustainable improvement.

ASES allows for recognition of other Commonwealth and State Standards. The ASES team maps new standards and may be able to assist you in the process of gathering evidence to comply with or recognise prior learning in multiple standards including those for Volunteering and Disability.

Contact us for further information.

Certificate Level


  • Strategic Planning
  • Business Planning
  • Governance
  • Policies and Procedures
  • Financial and Contract Management

People, Partnerships and Communication

  • Human Resources
  • Work Health and Safety
  • Diversity and Inclusion
  • Partnerships
  • Teamwork
  • Communication

Service Provision

  • Outcomes Monitored
  • Consumer and Community Engagement
  • Consumer Complaints and Feedback

Award Level


  • Leadership
  • Supportive Leadership


  • Continuous improvement
  • Critical review
  • Organisational learning


  • Business and consumer outcomes
  • Community contributions
Page last updated : 09 Dec 2020

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