Service provision resources

Many of the non-government organisations who have achieved accreditation in a Service Excellence Program (now known as the Australian Service Excellence Standards (ASES) welcome the opportunity to share their knowledge and skills. The following resources are for example use only. If you require additional examples please contact the Service Excellence Team.

(Note: The following resources are currently being reviewed and updated. In this process we are interested in hearing from you. If you would like us to publish your organisation's best practice examples, please contact us. The examples may include Strategic Plans, Policies or Procedures.)

Please forward your examples to: Service Excellence Team

Service outcomes

Measures for managing strategic performance (PDF 62.2 KB) (Service Excellence)

Consumer outcomes

Feedback and Complaints Policy (Department of Human Services)

DHS client feedback (for further information)

For additional resources visit the following websites Autism SA and Community Accommodation and Respite Agency (CARA).