Contact us:
+61 8 8226 8800
Community Services
- Addressing the cost of living
- Australian Service Excellence Standards
- Carers
- Concessions and Support Services
- Exceptional Needs Unit
- Grants for organisations
- Interpreting and Translating Centre
- LGBTIQ Inclusion
- Local Partnerships
- Metropolitan Aboriginal Youth and Family Services
- Results-Based Accountability
- STARservice Development Program
- Community Connections Program
Tips for success
Experience from other organisations participating in Australian Service Excellence Standards (ASES) have found the following factors to be useful:
- Create a supportive environment: Be clear in your purpose and plan how it will occur. It is important that the process benefits your organisation and enables it to better serve clients, partners or communities
- Gather a team together: Engagement in learning groups from broad areas across the organisation (including volunteers, board members, consumers, and clients) is highly valuable
- Use the self assessment tool: Record what you find in the self assessment workbook, using the examples of evidence and our website as a guide
- Action plan: This will help you clarify your priorities
- Go the extra mile: Record examples of where staff members have gone beyond expectations to meet user needs and improve the quality of delivery
- Compare yourselves with others: Contacting similar organisations to see how they approach different systems and measures can be useful
- Continuous improvement: ASES is not a one-off; it is an ongoing commitment to service improvement. Remember that once achievement of a level in ASES is reached, a full external assessment is required every three years
- Celebrate success: Share success with your staff and customers through newsletters, posters, meetings and the media.