- Addressing the cost of living
- Quality Improvement Program
- Australian Service Excellence Standards (ASES)
- Concessions and Support Services
- Exceptional Needs Unit
- Grants for organisations
- Interpreting and Translating Centre
- Local Partnerships
- Results-Based Accountability
- Social Impact Framework
- STARservice Development Program
- Community Connections
In April 2020 DHS engaged an external consultant from The Australian Alliance for Social Enterprise (TAASE) of the University of South Australia to lead an independent consultation with sector providers and peak organisations to develop options for a new South Australian program.
The strategic parameters for the new program were determined through application of the draft social impact framework that TAASE developed in partnership with DHS. A detailed analysis of service data and feedback from stakeholders and peak organisations was undertaken utilising the social impact framework.
In reviewing the role a new program can provide in the future, DHS and TAASE were informed by:
- Data and analysis of the current program, its clients, services and providers;
- Similar program reforms in other jurisdictions;
- Research into optimal approaches for generating social impact through program design;
- One-on-one engagement with all HACC providers throughout April and May 2020 on emerging program and client needs and transition barriers;
- Targeted focus groups and forums;
- A survey of HACC providers; and
- Consultation with peak community services organisations.