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Information for families and friends of the people we support 17 December 2021

Information for families and friends of the people we support

Update as at 17 December 2021

Welcome the DHS Disability Services Families and Friends Newsletter.

It has been a big year for all of us in 2021. There have been some great achievements and milestones by the people we support, and a lot of work has gone on behind the scenes by our dedicated staff.

We thank you for your support as we have made changes to our service this year, so that it best supports your family member or friend.

As you know, we are working towards becoming a fully registered NDIS provider and continuing to provide our services on an on-going basis. We have successfully passed the first of multiple audits towards this and we have introduced Service Agreements for our clients who are NDIS participants.

As we continue to undertake service changes to meet this goal, we know that it is important that we have a name that reflects what we do and who we support.

From today our service will be called DHS Disability Services.

You will begin to see, like with this message, our brand and service name change reflected throughout our service delivery.

In 2022 there are a number of initiatives happening that you will be hearing more about in the future, including:

Update of phones in homes across the service, to make regular connection with your family member or friend easier;

  • A house process review considering everyone supported by the service
  • Taking the valuable information that you provided us during the Client Fees consultation process, to finalise and implement a fairer system of everyday living expenses
  • Further audits to complete full registration as an NDIS provider
  • Continuing to be adaptable to changing rules as we respond to COVID-19.

Additionally, the set-up of the Highgate Park COVID-19 Vaccination Clinic to provide a compassionate approach to delivering vaccinations to the people we support and staff will continue into 2022 and we will be in contact shortly to gain consent for COVID-19 booster vaccinations.

We hope that you have a very happy and safe holiday period, and we look forward to continuing to work with you and support your family member or friend in 2022.

Joe Young
Executive Director, Disability Services

Muriel Kirkby
Director, DHS Disability Services

International Day of People with Disability

To celebrate International Day of People with Disability (IDPWD), we visited Mary in her home. She showed us around and talked about the people who support her. She likes being able to cook and grow flowers in her garden.

Team Supervisor Kam explained, “Mary does her gardening with staff assistance, which in previous accommodation, she wouldn’t have had that choice. Here, she chooses what she wants to do and where she wants to go for the day. She enjoys her life.”

At Mary’s house, a video was produced by the Department of the Premier and Cabinet to shine a light on the ways that working in the public sector can support people with disability. Mary proudly shared the video with friends at the Client Influencer Group Christmas Party.

Client fees update

In August 2021 we began speaking with you about proposed changes to the way people we support pay for their everyday living expenses, known as Client Fees.

A review of Client Fees was undertaken this year because we were aware that people we support were paying different amounts for the same everyday living expenses. In seeking to create a fairer and similar arrangement for organising and paying for everyday living expenses we consulted on two proposed arrangements — DHS Managed and Individually Managed.

We have consulted families and friends, our client advocacy group, self-consenting clients and other stakeholders involved in managing or overseeing such expenses, like the Office of the Public Advocate and the Public Trustee. We received over 50 submissions and many questions have been asked and answered throughout the process.

Now that the consultation period is completed all feedback will be considered to prepare a Client Fees Final Structure.

We anticipate being able to share further information with you in the first half of 2022. Thank you for your time in considering this information and what the proposed changes mean for your family member or friend.

Northgate residents kick off the festive season with a song!

In late November the residents and staff at Northgate Aged Care Service enjoyed the perfect weather for a Christmas celebration. The party was held outdoors with family members invited to join in the fun.

Each person was treated with an afternoon tea of cakes as Santa gave out presents.

The highlight of the event was entertainment, provided by singer Jude, who got everyone in the festive mood with Christmas carols and some old-time classics

Client influencer group celebrates their year of achievements

Our client influencer group topped off a big year with a light lunch amidst the gardens at Adelaide Pavillion.

Minister for Human Services, Michelle Lensink, was welcomed to the party by Wayne, who introduced the Minister to each person in the room. She congratulated the group on their hard work during the year and distributed some thank you gifts and a certificate to each of the group members.

TJ gave a heartfelt welcome to country, which he does at the start of each meeting.

Lucy travelled from Mount Gambier, as the first member of a regional Client Influencer Group. She was eager to ask the Minister questions about her childhood and share her ideas.

Wayne also shared a few words with the group, saying thank you to all those who support people to live in their own homes, and wishing everyone a Merry Christmas and a Happy New Year.

Transition2Home relocated to Semaphore

Last month our Transition to Home (T2H) northern service was relocated from Hampstead Rehabilitation Centre to St Margaret’s Centre at 65 Military Road, Semaphore.

T2H allows people who are eligible for the NDIS to move out of an acute hospital setting and into a more home-like environment while they prepare for permanent supported community living.

The new location at Semaphore provides the people we support with more personal space in a garden and coastal location. With more opportunities and space for family and friends to visit.

How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via th DHS website or phone 1800 952 962.

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Page last updated : 17 Dec 2021

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