Department of Human Services

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Public consultation on our draft DAIP was open from 20 July to 4 September 2020. Approximately 175 individuals and organisations engaged in the process and provided feedback.

During the consultation period, the DHS website hosted a dedicated webpage for our draft DAIP that included:

  • the draft DHS DAIP in accessible formats, for example HTML and easy read
  • information about the various feedback options including written submission, survey, telephone or face-to-face meetings
  • an online survey and an easy read survey
  • printable formats.

The public consultation was promoted a number of ways including:

  • DHS social media through Facebook, Instagram and Twitter
  • newsletter emailed to Accommodation Services’ clients, families and carers
  • DHS news article
  • DHS Chief Executive newsletter to the non-government sector
  • web banners and email signature graphic blocks
  • via the disability engagement group, and
  • promotion on the YourSay website.

DHS also contacted several organisations and community groups to promote the public consultation period through their existing networks to reach a broader audience.

Feedback on the draft DAIP was collected in a variety of ways, including:

  • online survey
  • easy read survey
  • email submissions and phone calls from members of the public
  • detailed written submissions and emails from the disability and community sector.

All feedback was collated and analysed to identify common themes, priorities and gaps.

Most responses received from the public consultation have been included in our final DAIP. Furthermore, some feedback will be incorporated and built into the everyday work of the department, rather than a DAIP action as further investigation is required to inform the next iteration.

Of all survey respondents

  • respondents who identified as Aboriginal and/or Torres Strait Islander people: 8 percent
  • respondents who identified as Culturally and Linguistically Diverse: 8 percent
  • respondents who identified as being a person living with disability: 34 percent
  • respondents who identified as being a family member of a person living with disability: 23 percent.

Engagement platforms

Participants advised that they found out about the survey via the following platforms:

  • DHS website: 33 percent
  • Facebook: 28 percent
  • Disability Engagement Group: 13 percent.

Service experiences

  • respondents who advised they had experienced good practice or initiatives relating to disability and inclusion: 40 percent
  • respondents who advised they had experienced barriers when trying to access DHS services or supports: 34 percent
  • respondents who had suggestions on how we can improve our services and supports so they are more accessible and inclusive for people with disability: 53 percent.
Page last updated : 12 Aug 2021

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