Department of Human Services

DHS actions

We have committed to a range of actions to support the State Government to address the barriers identified by people living with disability and other members of the community during the State Government’s consultation on Inclusive SA.

Our actions represent an across-department commitment to access and inclusion within our agency.

Theme One: Inclusive communities for all

Social inclusion is a priority for people living with disability as it affects all aspects of their lives. It is our aim that the contributions and rights of people living with disability are valued and understood by all South Australians and that their rights are promoted, upheld and protected. We also want to ensure that people living with disability are supported to advocate for their own rights.

DHS will support social inclusion and promote and uphold the rights of people with disability through the following action.

Priority 1: Involvement in the community

No.

Action

Lead Directorate

Timeframe

Target

1.1

We will lead action 1 in Inclusive SA and develop an event toolkit to promote accessible and inclusive practices for SA Government departments and local councils.

Disability Action and Inclusion

December 2020 and June 2021

Phase 1 of the event toolkit will be published and available in accessible formats.

Phase 2 will be further refined in consultation with stakeholders.

1.2

We will lead action 2 in Inclusive SA and explore the redesign or creation of an App (or other medium) that displays existing and future community services and facilities that are wheelchair and disability-access-friendly.

Disability Access and Inclusion

December 2020

Phase 1 App project scoped and costed for decisions about implementation.

Phase 2 will ensure the successful design and rollout of an App that displays community services.

1.3

We will support people with disability to be involved in their communities by promoting the Companion Card SA program to increase the number of affiliate organisations and new customers.

Concessions and Support Services

June 2021

10 percent increase in new businesses registered as affiliate organisations.

10 percent increase in new customers using the Companion Card SA.

Develop 2021–24 program objectives and targets with National Disability Services.

1.4

We completed action 3 in Inclusive SA to develop and promote inclusive play guidelines to guide local councils and other community groups in the development of accessible and inclusive playgrounds and play spaces.

Disability Access and Inclusion

Completed and Ongoing

The Inclusive Play guidelines were launched in December 2019.

The promotion of Inclusive Play guidelines in publications and DHS website is ongoing.

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Priority 2: Improving community understanding and awareness

No.

Action

Lead Directorate

Timeframe

Target

2.1

We will lead action 6 in Inclusive SA and work with relevant SA Government departments to improve community understanding and awareness and promote the new National Disability Strategy that will be launched in 2021.

Disability Access and Inclusion

June 2021

A campaign to promote the New National Disability Strategy is implemented.

2.2

We will work with the Commonwealth Government to develop data indicators to measure changes in community attitudes about the rights and needs of people with disability in leading action 7 in Inclusive SA

Disability Access and Inclusion

September 2021

Data indicators are released as part of the outcomes framework for the new National Disability Strategy.

Plan is developed to support collection of relevant data.

2.3

We will commemorate International Day of People with Disability annually and use this day as a catalyst to celebrate the contributions people with disability make to society and reflect on how we can be more accessible as an organisation.

Communications and Engagement

Annually

Annual promotion and participation in International Day of People with Disability.

2.4

We will promote the positive representation of women with disability in Office for Women materials that promote community understanding and awareness.

Office for Women

December 2021

New materials positively represent women with disability.

Existing materials are reviewed and updated to positively represent women with disability.

2.5

We will ensure, where appropriate, that clients of Accommodation Services meet and have an opportunity to know their neighbours, to increase and promote disability understanding and awareness and encourage inclusive communities

Accommodation Services

December 2021

Capacity Building Officers will meet with all clients of Accommodation Services to assist with community connections, build the capacity of clients and access external advocacy and friends in their lives.

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Priority 3: Promoting the rights of people living with disability

No.

Action

Lead Directorate

Timeframe

Target

3.1

We will negotiate with our building landlords to consider modifications to improve access to buildings for people and employees with disability.

Infrastructure

June 2021

All physical barriers identified and negotiated with a plan in place to address barriers.

3.2

We will contribute to action 9 of Inclusive SA and ensure the induction of all new employees includes information about working with diversity and people living with disability.

Organisational Development

Ongoing

100 percent completion rates of our induction program for all new employees.

100 percent completion rate for employees required to complete Mental Health First Aid training.

3.3

We will train Accommodation Services staff on NDIS policies and procedures to ensure clients are supported to exercise choice and control in accessing the NDIS and that their rights are upheld.

Accommodation Services

December 2020

Internal training resources are developed, and training schedule implemented on an ongoing basis.

3.4

We will ensure departmental complaints systems are accessible to people with disability.

Office of the Chief Executive

December 2020

Departmental complaints materials and pathways are reviewed to support accessibility.

Local complaint procedures are in place in each division that support accessibility for people with disability.

3.5

We will continue to regularly review materials to ensure delivery of meaningful and ongoing training to all staff, based on core trauma-informed principles that prioritise safety, trust, choice, collaboration, empowerment and respect for diversity.

Organisational Development and Accommodation Services

Review of materials complete.

Ongoing annual review.

Partner with disability service providers and other agencies with disability expertise to ensure training packages for staff remain current and contemporary.

Accommodation Services will develop and promote the Customer Charter that asserts the rights and responsibilities of the service to the people we support. This includes an easy read Customer Charter.

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Theme Two: Leadership and collaboration

People living with disability want to have a greater role in leading and contributing to government and community decision-making. It is our aim that the perspectives of people living with disability are actively sought and that they are supported to participate meaningfully in government and community consultation and engagement activities.

DHS will support people with disability to have a greater role in influencing government and community decision-making and participating in consultation through the following actions.

Priority 4: Participation in decision-making

No.

Action

Lead Directorate

Timeframe

Target

4.1

We are working with Office of the Public Advocate to meet action 10 in Inclusive SA by ensuring identified clients of Accommodation Services have a My Life decision plan/or project approved plan in place through a process of supported decision-making.

We will share the learnings from this project with relevant SA Government departments and local services.

Accommodation Services

December 2021

Ongoing

100 percent of identified Accommodation Services staff are trained in supported decision-making.

Learnings are shared with relevant SA Government departments.

4.2

We will engage with clients and their families and carers to ensure they can inform and participate in the development of new processes and/or programs.

Accommodation Services

Ongoing

Client feedback is obtained and reflected in the development of recommendations for new processes or programs.

4.3

We will engage with clients and people with disability on the future of the former Julia Farr Centre at Fullarton, known as Highgate Park, and the supports funded by the trust that owns it.

Accommodation Services

December 2020

Consultation process includes people with disability and clients of Accommodation Services.

4.4

We will engage members of the People’s Advocacy Group to test and inform decision-making around changes being made to improve the service.

Accommodation Services

Ongoing

People’s Advocacy Group are consulted prior to making any changes to improve the service.

4.5

We will engage members of the People’s Advocacy Group to be part of the recruitment process and provide advice on staff training.

Accommodation Services

Ongoing

Members of the People’s Advocacy Group to inform disability support staff recruitment and staff training.

4.6

We will support young people living with disability to actively participate in decision-making by seeking disability advocates and consumer representatives in the development, implementation and review of strategic youth initiatives, to support the implementation of action 11 of Inclusive SA.

Community Services

Ongoing

10 percent of consultation participants are young people living with disability or who identify as disability advocates.

4.7

We will seek to include people with disability and/or disability advocates in the development, implementation and review of relevant initiatives including (but not limited to) volunteering and LGBTQIA+ directions.

Community Services

Ongoing

10 percent of consultation participants are people living with disability or who identify as disability advocates.

4.8

We will consult with people with disability to develop recommendations to improve accessibility of concessions for people with disability.

Our consultation will target a range of people with disability who may access concessions, including young people.

Concessions and Support Services

December 2021

June 2022

Approval of report from consultation process and recommendations.

Implementation plan to implement approved recommendations.

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Priority 5: Leadership and raising profile

No.

Action

Lead Directorate

Timeframe

Target

5.1

We will support members of the Accommodation Services People's Advocacy Group who undertook advocacy training through Your Voice (JFA Purple Orange) to use that training to actively participate in house meetings and provide peer support and leadership to other clients of Accommodation Services.

Accommodation Services

Ongoing

All clients of Accommodation Services will have the opportunity to participate in house meetings.
The People's Advocacy Group will explore peer support opportunities.

5.2

We   will contribute to action 13 in Inclusive SA and support the Attorney   General’s Department to deliver high quality and coordinated engagement with the Royal Commission into Violence,   Abuse, Neglect and Exploitation of People with Disability, including   providing consistent, accurate and relevant information.

Disability Access and Inclusion

Completed by January 2023

The Disability Royal Commission Response Unit funded by the SA Government for two years from 2019 to 2021. The Unit’s role is to coordinate responses to information requests from the Disability Royal Commission and voluntary submissions, as well as legal advice and representation on behalf of the State.

Disability Royal Commission Working Group established with impacted government entities.

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Priority 6: Engagement and consultation

No.

Action

Lead Directorate

Timeframe

Target

6.1

We will lead action 14 in Inclusive SA by developing a toolkit that supports State authorities to consult and engage with people living with disability when developing policies and programs.

The toolkit will promote and explain co-design principles and focus on supports for consultation within regional South Australia.

Disability Access and Inclusion

December 2020 and June 2021

Draft toolkits are delivered in phase 1.

Toolkits are further refined in consultation with stakeholders, published and available in accessible formats in phase 2.

6.2

We will lead action 15 in Inclusive SA by reviewing the Disability Engagement Group (DEG) to ensure its membership is focused on people living with disability and their carers and to increase membership in rural and regional areas. We will also increase its use in decision-making and policy initiatives and support members in developing their advisory and leadership skills.

Disability Access and Inclusion

December 2020 and June 2021

Phase 1 DEG is reviewed and recommendations approved for implementation.

Phase 2 the recommendations of the DEG are implemented and monitored for effectiveness

6.3

We will incorporate a test as part of each internal audit to ensure the relevant business area has considered the contribution of people with disability.

Internal Audit

May 2020

Completed: Audit Testing Programs are updated to include this consideration in every future audit.

6.4

We will ensure internal auditors communicate and engage with people with disability during audit processes so their contribution can be considered and add value to the process.

Internal Audit

Ongoing

100 percent of disability audit processes include engagement with people with disability.

6.5

We will research methods that auditors can use to enable better communication with people living with disability and undertake training in this area.

Internal audit

December 2020

Training identified and completed.

6.6

We will consult with people with disability during purchase, refit or lease of new office accommodation.

Infrastructure

Ongoing

People with disability are consulted each time there is a purchase, refit or lease of new office accommodation.

6.7

We will consult with people with disability when fitting out vehicles for use by people with disability, keeping in mind that every person has different needs.

Infrastructure

Ongoing

People with disability are

consulted each time a vehicle is fitted out for use by people with disability.

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Theme Three: Accessible communities

The accessibility of the built environment, quality services and information are key to ensuring people living with disability are included and have the opportunity to equally participate in all aspects of community life. It is our aim to increase accessibility to public and community infrastructure, transport, services, information, sport and recreation and the greater community.

DHS will help increase access to its buildings and services through the following actions.

Priority 7: Universal Design across South Australia

No.

Action

Lead Directorate

Timeframe

Target

7.1

We will conduct an accessibility audit of the office site, safety hub sites and the Women Information Service’s volunteer outreach sites.

Office for Women

December 2020

Audit completed.

Audit recommendations implemented.

7.2

We will support the implementation of action 16 in Inclusive SA, and support the work of Department of Infrastructure and Transport to elevate the design quality of built environment and public realms through promoting design quality policy and the principles of Universal Design. We will do this for owned buildings by:

  • reviewing access to buildings for people with disability on an annual basis
  • including access assessments in the Asset Management Plan documentation
  • consider and where possible implement Universal Design principles for any upgrades or refits.

Infrastructure

Ongoing

All refits, minor works or new works incorporate elements which support access for people with disability.

Access reviews are undertaken annually.

Asset Management Plan template is reviewed and includes access criteria.

Asset Management Plans for buildings are reviewed and identify access and inclusion issues to be prioritised for resolution.

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Priority 8: Accessible and available information

No.

Action

Lead Directorate

Timeframe

Target

8.1

We will lead action 20 in Inclusive SA by creating the Inclusive SA website (and consider other communication methods) to provide key resources for people living with disability and the community to raise awareness about disability.

Disability Access and Inclusion

November 2020

June 2021

Website is created.

Other communication methods are identified, with consideration for effective implementation.

8.2

We will lead action 21 in Inclusive SA to develop a toolkit to support State authorities to ensure communication about their services is available in a range of accessible formats. These may include easy read, Auslan, pictorial forms, large font, audible options, Braille, closed captions and VoiceOver.

Disability Access and Inclusion

December 2020 and June 2021

Draft toolkits are delivered in phase 1.

Toolkits are further refined in consultation with stakeholders, published and available in accessible formats in phase 2.

8.3

We will develop easy read fact sheets for Accommodation Services clients living with disability about the work of the Internal Audit division to ensure services are safe and of high quality.

Internal Audit

December 2020

Fact sheets completed and implemented during audits.

Easy read Customer Charter developed.

8.4

We will audit the accessibility of the Office for Women website and ensure new content meets online accessibility standards.

Office for Women

Ongoing and June 2021

New web content meets online accessibility standards

Existing content is systematically reviewed to ensure it meets accessibility standards.

8.5

We will develop an accessible (easy read) Women’s Information Service brochure.

Office for Women

July 2021

Easy read brochure developed and promoted.

8.6

We will ensure our web and intranet editors are aware of, and practice, online accessibility principles.

Communications and Engagement

December 2020 and October 2020

100 percent of DHS online editors receive accessibility training and it is recorded.

All web editors have completed this training; we are actioning a plan to train all intranet editors as well.

New materials and 'quick reference guides' are also being worked on to ensure accessibility is at the top-of-mind for anyone looking at web and intranet content.

8.7

We will support the implementation of action 22 in Inclusive SA by improving online accessibility of its websites using the Online Accessibility Policy and related guidelines.

Communications and Engagement

Ongoing, October 2020 and July 2021

90 percent or greater accessibility rating for DHS websites, as measured by auditing software.

We are implementing quarterly reporting to demonstrate our web accessibility. The first report will be available in October. ​

Our intranet is being redesigned so it can be easily navigated. As part of this redesign, all intranet content will also be reviewed to ensure it meets accessibility guidelines. This project has commenced and is being rolled out incrementally.

8.8

We will ensure our web content is on responsive websites that automatically respond to different devices and the user’s preference.

Communications and Engagement

January 2021

DHS web content is responsive as defined by Web Content Accessibility Guidelines (WCAG) 2.1 AA.

We are looking to leverage DPC's web templates, which have passed thorough accessibility testing and have been specifically designed to be fully responsive.

8.9

We will ensure that our online non-text content will have alternative methods of access available.

Communications and Engagement and Business Improvement and Technology

November 2020 and January 2021

80 percent of video and audio content on DHS websites and intranets are captioned or supplied with a transcript.

Transcripts must be provided with any multimedia content to be posted online; reporting on this will be included in our accessibility audits that will be produced quarterly.

8.10

We will ensure our publications will display inclusive imagery and be available in accessible formats.

Communications and Engagement, and Accommodation Services

2021

DHS main branding elements, templates, paragraph styles, colours, fonts and paper stock are selected in consideration of accessibility guidelines.

DHS corporate publications are designed by staff who have knowledge of accessible and inclusive formats (including colour, text and imagery) and liaise with subject experts as necessary.

To increase the use of inclusive imagery (photography in​ particular), we will complete a photoshoot. This will provide a large library of images that represent a diverse range of people for use across all DHS materials.

Accommodation Customer Charter developed in an accessible format.

8.11

We will ensure that our public events include planning for disability access and inclusion requirements and the use of interpreters (for example Auslan).

All directorates

Ongoing

100 percent of DHS-led events meet disability access requirements including the use of interpreters (for example Auslan) as required.

8.12

We will build capacity within the division to ensure the strategies it leads are accessible for people with disability.

Community and Family Services

Ongoing

100 percent of major strategies that are developed have easy read documents available on the DHS website.

8.13

We will develop easy read versions of major strategies led by the Community and Family Services division including but not limited to youth, volunteering and LGBTIQA+

Community and Family Services

Ongoing

100 percent of major strategies that are developed have easy read documents available on the DHS website.

8.14

We will explore options to develop a face-to-face workshop based on Parent Easy Guides that are relevant to parents and carers of children living with disability.

Community and Family Services

June 2021

Face-to-face workshops drafted and piloted with a relevant group of parents/carers living with disability.

Workshop implementation plan developed and approved following pilot.

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Priority 9: Access to services

No.

Action

Lead Directorate

Timeframe

Target

9.1

We will lead action 23 of Inclusive SA by continuing to work collaboratively with the Commonwealth Government and the National Disability Insurance Agency to develop strategies to support a diverse disability workforce, including within regional South Australia.

Disability Access and Inclusion

June 2021 and June 2022

Strategies to increase access to diverse disability support workers in metropolitan and regional South Australia developed.

Identified strategies implemented.

9.2

We will lead action 25 of Inclusive SA by leading the development and promotion of a toolkit for signage, wayfinding and multimedia devices for State authorities to support deaf, hard of hearing, blind, vision or hearing-impaired persons.

Disability Access and Inclusion

December 2020 and June 2021

Phase 1 of the toolkit is published and available in accessible formats.

Phase 2 will be further refined in consultation with stakeholders.

9.3

We will work with the Interpreting and Translating team to run an awareness campaign to promote interpreting and translating services to disability service providers and CALD people with disability.

Concessions and Support Services

June 2021

Disability awareness campaign to be completed.

9.4

We will explore tailored concessions for people living with disability who live in shared supported accommodation and have high water use needs.

Concessions and Support Services

December 2022

Approval of report and recommendations.

9.5

We will implement relevant actions in the Young People Connected, Communities Protected: South Australia’s Youth Justice State Plan 2020–23 to ensure children and young people in the youth justice system who have a disability can access the services they require including:

  • accessible culturally appropriate supports
  • child friendly feedback and complaint   mechanisms that are accessible and accountable to children and young people   with disability.
  • support children and young people to   maintain connection and engagement with community, to ensure their transition   post custody is physically, socially and culturally safe and appropriately   tailored to any disability related needs.

Youth Justice Services

June 2022

Enhanced staff training implemented

Increased accessibility of education at Kurlana Tapa Youth Justice Centre

9.6

We will facilitate children and young people with disability in custody to access services through the NDIS by working with Justice Liaison Officers in the National Disability Insurance Agency (NDIA).

Youth Justice Services

June 2021

Agreed pathways and processes with the NDIA developed

9.7

We will implement improvements identified in the Youth Justice Assessment and Intervention Services Disability Screening project, such as:

  • screening assessment for disability related   needs for all children and young people engaged in Youth Justice Services,   including working together with relevant sectors as early as possible to   actively promote children’s rights and the engagement of parents, carers, families and communities
  • improved training regarding awareness of   neuro-developmental disability, understanding the rights of children and   young people living with disability; and identifying and understanding how   disability-related needs impact a child or young person’s behaviour or attention span
  • embedding disability informed policies and   procedures across Youth Justice Services.

Youth Justice Services

December 2021

Improvements implemented, including improved disability needs assessment.

9.8

We will explore the feasibility of providing a wheelchair-accessible fleet vehicle at Riverside for use by employees.

Infrastructure

June 2021

Feasibility study completed.

9.9

We will allocate accessible car parking spaces to employees of DHS with transport access issues.

Infrastructure

Annual review

The demand for accessible car parks is met.

9.10

We will ensure action 26 of Inclusive SA is included as part of infrastructure maintenance and upgrade schedules to include the installation of signs on the front of public buildings indicating disability access (where this has been assessed by an accredited access consultant) and installation of multi-media devices in queues at service outlets to include people who are deaf, hard of hearing, vision impaired or blind.

Infrastructure

June 2021

All DHS public buildings have appropriate signage

9.11

Through the Exceptional Needs Unit, we will continue to support eligible clients with exceptional needs to access the NDIS or navigate alternative support pathways.

Community and Family Services

Ongoing

Clients have improved accessibility to the NDIS.

Improved capacity for supporting clients who don’t meet NDIS criteria.

9.12We will deliver a culturally appropriate service model that meets the needs of people experiencing complex supports needs.Accommodation ServicesOngoingImplement a service model for Aboriginal clients based on co-design principles and engagement with local Aboriginal communities.

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Theme Four: Learning and employment

Workforce participation is fundamental to social inclusion. It provides economic independence and choice, social connections and friendships, value, identity and belonging. It is our aim that people living with disability have access to inclusive places of study and that education and training provides pathways to meaningful and inclusive employment and volunteering opportunities.

DHS will undertake the following actions to foster learning and employment opportunities for people with disability.

Priority 10: Better supports within educational and training settings

No.

Action

Lead Directorate

Timeframe

Target

10.1

We will lead action 34 of Inclusive SA to determine the data required to measure and track the percentage of children and adults living with disability participating and achieving in education and training.

Disability Access and Inclusion

Complete September 2020 and June 2023

Completed the Technical Assessment in consultation with the Australian Institute of Health and Welfare for the delivery of the National Disability Data Asset test case that will focus on education to employment.

Further data collection and analysis in line with the role out of NDDA to capture the percentages of education to employment

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Priority 11: Skill development through volunteering and support in navigating the pathway between learning and earning

No.

Action

Lead Directorate

Timeframe

Target

11.1

We will explore pathways for people with disability to access meaningful volunteering opportunities that will support learning and employment pathways in the implementation of action 36 in Inclusive SA.

Community and Family Services

March 2021

Clear pathways are identified for people with disability to transition from volunteering to work placement.

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Priority 12: Improved access to employment opportunities and better support within workplaces

No.

Action

Lead Directorate

Timeframe

Target

12.1

We will identify opportunities to purchase goods and services from Australian Disability Enterprises (ADEs) and from organisations who have strong inclusive employment practices and provide employment to people living with disability.

Procurement and Grants

Ongoing

Opportunities to purchase goods and services from ADEs or organisations that provide employment opportunities are identified and promoted.

12.2

We will provide work placement opportunities and mentorship within Finance and Business Services for people with disability.

Finance and Business Services

Ongoing

Opportunity of two placements per annum for persons with disability.

12.3

We will support and promote implementation of the Office of the Commissioner for Public Sector Employment’s Public Sector Employment Strategy across the public sector to support the implementation of action 37 of Inclusive SA.

People, Strategy and System Services

Ongoing (annual reviews) and September 2020

In line with the SA Public Sector Disability Employment Plan 2019–2021, disability employment targets are developed and implemented to increase the number of our employees with disability and address barriers to disclosing disability in recruitment.

Our Diversity and Inclusion Strategy, and associated action plans, are reviewed, and an updated strategy relaunched.

A reference group has been formed to support action plans.

Disability Leave (reflected in the Special Leave with Pay provisions) is reviewed and continued.

12.4

We will develop data measures to track the percentage of people living with disability employed and retained in State authorities in line with action 39 of Inclusive SA

Disability Access and Inclusion

June 2023

Development of the test case for the NDDA will capture the percentages of employment.

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Page last updated : 27 Oct 2020

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