Department of Human Services

DHS draft Disability Access and Inclusion Plan

Our DAIP sets out the actions we will take over the next four years to achieve a more inclusive South Australia. Our actions align to the key themes and priorities in the State Disability Inclusion Plan.

There is a link to an Easy Read version and printable PDF at end of page.

We would love to hear your feedback on our plan.

Acknowledgement of Country

Acknowledgement of Country

The Department of Human Services acknowledges and respects Aboriginal people as the State’s first people and recognises their traditional relationship with Country.

The Department acknowledges that the spiritual, social, cultural and economic practices of Aboriginal people come from their traditional lands and waters, and that the cultural and heritage beliefs, languages and laws are still of importance today.

About the Department of Human Services

About the Department of Human Services

The Department of Human Services (DHS) brings together a range of services, funding and policy responsibilities to support fairness, opportunity and choice for all South Australians.

DHS has lead responsibility, on behalf of the South Australian government, in the areas of disability, early intervention to support health, safety and wellbeing of children; youth justice; domestic violence and screening services. It has lead policy responsibility in relation to women, youth and volunteers.

The department also provides grants to support a wide range of services in the areas of financial wellbeing and resilience, youth support, community centres, family support and problem gambling, community organisations and concessions.

DHS provides services to the community including:

  • youth justice
  • disability accommodation and equipment
  • family safety and support
  • concessions and rebates
  • interpreting and translating.

Our vision

Our vision

Our vision is fairness, opportunity and choice for all South Australians.

Our purpose is to deliver strategies, programs and services that improve the wellbeing and safety of South Australians.

Our strategic goals are:

  • Better services and programs that make a lasting difference for individuals, families and communities
  • A customer-focused organisation that puts people first
  • Accountable, efficient, open and collaborative government
  • A motivated, skilled, safe and inclusive workforce.

Our staff

Our staff

DHS employs over 3,500 people, who deliver services to the South Australian community. Approximately 4 per cent of our employees identify as living with a disability.

We are committed to workforce diversity and reducing the barriers that prevent full participation at work for people with disability through ensuring an accessible workplace and technologies.

Access and inclusion planning - the strategic context

Access and inclusion planning - the strategic context

The Disability Inclusion Act 2018 (SA) supports the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) acknowledging that people living with disability have the same human rights as other members of the community.

The Act also establishes a framework to support a whole-of-Government approach to improving the inclusion of all South Australians living with disability. To achieve this, the Act requires:

  • the South Australian Government to develop and publish a State Disability Inclusion Plan, and
  • for State authorities to develop disability access and inclusion plans (DAIPs) that relate to the specific supports and services they provide.

The State Disability Inclusion Plan and State authorities’ DAIPs will together support South Australia’s implementation of the National Disability Strategy (NDS), which is a coordinated plan across all levels of government within Australia to improve the lives of people living with disability, their families and carers.

Inclusive SA,South Australia’s first State Disability Inclusion Plan, was published on 31 October 2019.

Our DAIP sets out the actions we will take over the next four years to achieve a more inclusive South Australia. Our actions align to the key themes and priorities in the State Disability Inclusion Plan.

Disability defined

Disability defined

The Disability Inclusion Act 2018 (SA) defines disability in relation to a person as including long-term:

  • physical
  • psycho-social
  • intellectual
  • cognitive
  • neurological, or
  • sensory impairment, or
  • a combination of any of these impairments

which in interaction with various barriers may hinder the person’s full and effective participation in society on an equal basis with others.

Our commitment to access and inclusion

Our commitment to access and inclusion

As the department with lead responsibility for administering the Disability Inclusion Act 2018 (SA) and overseeing the implementation of the State Disability Inclusion Plan, we are committed to improving access and inclusion for all South Australians with disability.

DHS was the first South Australian government department to introduce paid disability leave for employees, which offers additional leave options for employees who need to take time away from the workforce due to their disability.

We have also made it mandatory for all employees to undertake disability awareness and inclusion training within the first three months of employment.

We will integrate, where possible, disability access and inclusion planning with work and activity required under other relevant strategies and frameworks (including subsequent iterations of these plans and strategies), including:

DHS actions

DHS actions

DHS actions

We have committed to a range of actions to support the State Government address the barriers identified by the community and people living with disability during the State Government’s consultation on the State Disability Inclusion Plan.

Our actions represent an across department commitment to access and inclusion within our agency.

Theme One: Inclusive communities for all

Social inclusion is a priority for people living with disability as it affects all aspects of their lives. It is our aim that the contributions and rights of people living with disability are valued and understood by all South Australians and that their rights are promoted, upheld and protected. We also want to ensure that people living with disability are supported to advocate for their own rights.

DHS will support social inclusion and promote and uphold the rights of people with disability through the following actions:

Priority 1: Involvement in the community

No.

Action

Lead Directorate

Timeframe

Target

1.1

We will lead action 1 in the State Disability Inclusion Plan and develop an event toolkit to promote accessible and inclusive practices for State Government departments and local councils.

Strategy and Partnerships

December 2020

Event toolkit published and available in accessible formats.

1.2

We will lead action 2 in the State Disability Inclusion Plan and explore the redesign or creation of an app (or other medium) that displays existing and future community services and facilities that are wheelchair and disability access friendly.

Strategy and Partnerships

September 2020

App project scoped and costed for decisions about implementation.

1.3

To support people with disability to be involved in their communities, we will work with National Disability services to promote the Companion Card SA program to increase the number of affiliate organisations and new customers.

Concessions

June 2021

10 per cent increase in new businesses registered as affiliate organisations.

10 per cent increase in new customers using the Companion Card SA.

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Priority 2: Improving community understanding and awareness

No.

Action

Lead Directorate

Timeframe

Target

2.1

We will lead action 6 in the State Disability Inclusion Plan and work with relevant State Government departments to improve community understanding and awareness and promote the new National Disability Strategy that will be launched in 2021.

Strategy and Partnerships

June 2021

A campaign to promote the New National Disability Strategy is implemented

2.2

DHS will lead action 7 in the State Disability Inclusion Plan and will work with the Commonwealth Government to develop data indicators to measure changes in community attitudes about the rights and needs of people with disability.

Strategy and Partnerships

2021

Data indicators released as part of the outcomes framework for the new National Disability Strategy.

Plan developed to support collection of relevant data.

2.3

We will commemorate International Day of People with Disability annually and celebrate the contributions people with disability make to society.

Communications and Engagement

Ongoing

Annual promotion and participation in International Day of People with Disability.

2.4

To promote community understanding and awareness, the Office for Women will promote the positive representation of women with disability in its materials.

Office for Women

December 2021

All new materials positively represent women with disability.

Key existing materials reviewed and updated to positively represent women with disability.

2.5

To increase and promote disability understanding and awareness and to encourage inclusive communities, we will ensure where appropriate clients of Accommodation Services meet and have an opportunity to know their neighbours.

Accommodation Services

December 2021

100 per cent of Accommodation Services clients meet their neighbours, where appropriate to do so.

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Priority 3: Promoting the rights of people living with disability

No.

Action

Lead Directorate

Timeframe

Target

3.1

We will negotiate with DHS building landlords to consider modifications to improve access to buildings for people and employees with disability.

Infrastructure

June 2021

All physical barriers identified and negotiated with a plan in place to address barriers.

3.2

We will ensure the induction of all new employees includes information about working with diversity and people living with disability and include our Disability Access and Inclusion Plan in the online induction for new employees.

Organisational Development

Ongoing

100 per cent completion rates of DHS induction program for all new employees.

100 per cent completion rates for mandatory Disability Awareness online training.

100 per cent completion rate for employees who are required to complete Mental Health First Aid training.

3.3

Accommodation Services will train its staff on NDIS policies and procedures to ensure its clients are supported to exercise choice and control under the NDIS and that their rights are upheld.

Accommodation Services

December 2020

Internal training resources developed, and training schedule implemented on an ongoing basis.

3.4

We will ensure departmental complaints systems are accessible to people with disability.

Office of the Chief Executive

December 2020

Departmental complaints materials and pathways are reviewed to support accessibility.

Local complaint procedures are in place in each division that consider accessibility for people with disability.

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Theme Two: Leadership and collaboration

People living with disability want to have a greater role in leading and contributing to government and community decision-making. It is our aim that the perspectives of people living with disability are actively sought and that they are supported to participate meaningfully in government and community consultation and engagement activities.

DHS will support people with disability to have a greater role in influencing government and community decision making and participating in consultation through the following actions:

Priority 4: Participation in decision-making

No.

Action

Lead Directorate

Timeframe

Target

4.1

We will lead action 10 in the State Disability Inclusion Plan by ensuring relevant clients of Accommodation Services have a My Life decision plan in place through a process of supported decision-making.

DHS will share the learnings from this project with relevant State Government departments and local councils.

Accommodation Services and Strategy and Partnerships

December 2021

100 per cent of required Accommodation Services staff are trained in supported decision-making.

Learnings shared with relevant State Government departments.

4.2

We will engage with the clients of Accommodation Services and their families and carers to ensure they can inform and participate in the development of new processes or programs.

Accommodation Services

Ongoing

Client feedback is obtained and reflected in the development of recommendations for new processes or programs.

4.3

We will engage with the clients of Accommodation Services and people with disability on the future of the former Julia Farr Centre at Fullarton, known as Highgate Park, and the supports funded by the Trust that owns it.

Accommodation Services

December 2020

Consultation process includes people with disability and clients of Accommodation Services.

4.4

We will engage members of the Accommodation Services People’s Advocacy Group to test and inform decision-making around changes being made to improve the service.

Contribute to Accommodation Services staff training and education sessions.

Accommodation Services

Ongoing

People’s Advocacy Group are consulted prior to making any changes to improve the service.

4.5

We will engage members of the People’s Advocacy Group to be part of the recruitment process and provide advice on staff training.

Accommodation Services

Ongoing

Members of People’s Advocacy Group used to inform all disability support staff recruitment and staff training.

4.6

To support the implementation of State Disability Inclusion Plan action 11, we will support young people living with disability to actively participate in decision-making by seeking disability advocates and consumer representatives in the development, implementation and review of strategic youth initiatives.

Community Services

Ongoing

10 per cent of consultation participants are young people living with disability or who identify as disability advocates.

4.7

We will seek to include people with disability and/or disability advocates in the development, implementation and review of relevant initiatives including (but not limited to) volunteering and LGBTQIA+ directions.

Community Services

Ongoing

10 per cent of consultation participants are people living with disability or who identify as disability advocates.

4.8

We will consult with people with disability to develop recommendations to improve accessibility of concessions for people with disability.

Concessions

December 2021 and June 2022

Approval of report from consultation process and recommendations.

Implementation plan to implement recommendations approved.

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Priority 5: Leadership and raising profile

No.

Action

Lead Directorate

Timeframe

Target

5.1

Members of the Accommodation Services Peoples Advocacy group who undertook advocacy training through Your Voice within JFA Purple Orange will be supported to use that training and provide peer support and leadership to other clients of Accommodation Services and to actively participate in house meetings.

Accommodation Services

Ongoing

100 per cent of clients who undertook training are actively providing peer support and participating in house meetings.

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Priority 6: Engagement and consultation

No.

Action

Lead Directorate

Timeframe

Target

6.1

We will lead action 14 in the State Disability Inclusion Plan by developing a toolkit that supports State authorities to consult and engage with people living with disability when developing policies and programs.

The toolkit will promote and explain co-design principles and focus on supports for consultation within regional South Australia.

Strategy and Partnerships

December 2020

Toolkit published and available in accessible formats.

6.2

We will lead action 15 in the State Disability Inclusion Plan by reviewing the Disability Engagement Group (DEG) to ensure its membership is focused on people living with disability and their carers and to increase membership in rural and regional areas.

We will also review it to increase its use in decision-making and policy initiatives and to support members in developing advisory and leadership skills.

Strategy and Partnerships

December 2020

DEG reviewed and recommendations approved for implementation.

6.3

We will incorporate a test as part of each internal audit to ensure the relevant business area has considered the contribution of people with a disability.

Internal Audit

December 2020

Audit Testing Programs completed.

6.4

We will ensure internal auditors will communicate and engage with people with a disability during audit processes so their contribution can be considered and add value to the process.

Internal Audit

Ongoing

100 per cent of disability audit processes include engagement with people with disability.

6.5

We will research methods that auditors can use to enable better communication with people living with disability and undertake training in this area.

Internal audit

December 2020

Training identified and completed.

6.6

Consult with people with disability during purchase, refit or lease of new office accommodation.

Asset Services

Ongoing

People with disability are consulted each time there is a purchase, refit or lease of new office accommodation.

6.7

Consult with people with disability when fitting out vehicles for use by people with disability.

Transport and Fleet Services

Ongoing

People with disability are consulted each time a vehicle is fitted out for use by people with disability.

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Theme Three: Accessible communities

The accessibility of the built environment, quality services and information are key to ensuring people living with disability are included and have the opportunity to equally participate in all aspects of community life. It is our aim to increase accessibility to public and community infrastructure, transport, services, information, sport and recreation and the greater community.

DHS will help increase access to its buildings and services through the following actions:

Priority 7: Universal Design across South Australia

No.

Action

Lead Directorate

Timeframe

Target

7.1

The Office for Women will conduct an accessibility audit of the office site, safety hub sites and the Women Information Service’s volunteer outreach sites.

Office for Women

December 2020

Audit completed.

Audit recommendations implemented.

7.2

To support the implementation of State Disability Inclusion Plan action 16, we will work with the Department of Planning, Transport and Infrastructure to elevate the design quality of South Australia’s built environment and public realms through promoting design quality policy and the principles of Universal Design. DHS will do this by:

  • Considering   universal design principles for any new building works or upgrades
  • Reviewing access to buildings for people with   disability on an annual basis
  • Including access assessments in the Asset   Management Plan documentation

Use the seven principles of Universal Design to assess all offices and buildings, including annual reviews.

Infrastructure

Ongoing

All refits, minor works or new works incorporate elements which support access for people with disability.

Access reviews are undertaken annually.

Asset Management Plan is reviewed and includes access criteria.

Asset Management Plans for DHS owned buildings are reviewed and identify access and inclusion issues to be prioritised for resolution.

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Priority 8: Accessible and available information

No.

Action

Lead Directorate

Timeframe

Target

8.1

We will lead action 20 in the State Disability Inclusion Plan by creating the Inclusive SA website (and consider other communication methods) to provide key resources for people living with disability and the community to raise awareness about disability.

Strategy and Partnerships

June 2021

Website is created.

Other communication methods are considered.

8.2

We will develop easy read fact sheets for Accommodation Services clients living with disability about the work of the Internal Audit division to ensure services are safe and of high quality.

Internal Audit

December 2020

Fact sheets completed and implemented during audits

8.3

The Office for Women will audit the accessibility of its website and ensure new content meets online accessibility standards.

Office for Women

Ongoing and June 2021

New Office for Women web content meets online accessibility standards.

Existing content is systematically reviewed to ensure it meets accessibility standards.

8.4

The Office for Women will develop an accessible (easy read) Women’s Information Service brochure.

Office for Women

July 2021

Easy read brochure developed and promoted.

8.5

We will ensure our web and intranet editors are aware of, and practice, online accessibility principles.

Communications and Engagement

Ongoing

100 per cent of DHS online editors receive accessibility training and it is recorded.

8.6

We will support the implementation of action 22 in the State Disability Inclusion Plan by improving online accessibility of websites using the Online Accessibility Policy and related guidelines.

Communications and Engagement

Ongoing

90 per cent or greater accessibility rating for DHS websites, as measured by auditing software

8.7

We will ensure our web content is on responsive websites that automatically respond to different devices and the user’s preference.

Communications and Engagement

2021

DHS web content is responsive as defined by Web Content Accessibility Guidelines (WCAG) 2.1 AA.

8.8

We will ensure that our online non-text content will have alternative methods of access available.

Communications and Engagement and Business Technology

Ongoing

80 per cent of video and audio content on DHS websites and intranets are captioned or supplied with a transcript.

8.9

We will ensure our publications will display inclusive imagery and be available in accessible formats.

Communications and Engagement

Ongoing

DHS corporate publications are designed by staff who have knowledge of accessible and inclusive formats (including colour, text and imagery) and who liaise with subject experts as necessary.

8.10

Accommodation Services will ensure relevant publications and resources for clients are available in relevant accessible formats.

Accommodation Services

Ongoing

All relevant publications and resources are available in accessible formats.

8.11

We will ensure that our significant public events will include planning for disability access and inclusion requirements and the use of interpreters (for example AUSLAN).

All directorates

Ongoing

100 per cent of DHS led events are supported using AUSLAN interpreters or adapted to meet disability access requirements.

8.12

Community and Family Services will build capacity within the Division to ensure the strategies it leads are accessible for people with disability.

Community and Family Services

Ongoing

100 per cent of major strategies that are developed, have easy read documents available on the DHS website.

8.13

We will develop easy read versions of major strategies led by the Community and Family Services Division including but not limited to youth, volunteering and LGBTIQA+

Community and Family Services

Ongoing

100 per cent of major strategies that are developed have easy read documents available on DHS website.

8.14

Community and Family Services will explore options to develop a face-to-face workshop based on Parent Easy Guides that are relevant to parents and carers of children living with disability.

Community and Family Services

June 2021

Face-to-face workshops drafted and piloted with a relevant group of parents/carers living with disability.

Workshop implementation plan developed and approved following pilot.

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Priority 9: Access to services

No.

Action

Lead Directorate

Timeframe

Target

9.1

We will lead action 23 of the State Disability Inclusion Plan by continuing to work collaboratively with the Commonwealth Government and the National Disability Insurance Agency to develop strategies to support a diverse disability workforce, including within regional South Australia.

Disability and Inclusion

2021–22

Increased access to diverse disability support workers in metropolitan and regional South Australia.

9.2

We will lead action 25 of the State Disability Inclusion Plan by leading the development and promotion of a toolkit for signage, wayfinding and multimedia devices for State authorities to support deaf, hard of hearing, blind, vision or hearing-impaired persons.

Disability and Inclusion

December 2020

Toolkit published and available in accessible formats.

9.3

The Interpreting and Translating Centre will run an awareness campaign to promote their services to disability service providers and CALD people with disability.

Concessions and Support Services

June 2021

Disability awareness campaign completed.

9.4

Concessions will explore tailored concessions for people living with disability who live in shared supported accommodation and have high water use needs.

Concessions

December 2022

Approval of report and recommendations.

Recommended actions implemented.

9.5

We will implement relevant actions in the Young People Connected, Communities Protected: South Australia’s Youth Justice State Plan 2020–23 to ensure children and young people in the youth justice system living with disability can access the services they require

Youth Justice Services

June 2022

Enhanced staff training implemented.

Increased accessibility of education at Kurlana Tapa Youth Justice Centre.

9.6

We will facilitate children and young people with disability in custody to access services through the National Disability Insurance Scheme by working with Justice Liaison Officers in the National Disability Insurance Agency.

Youth Justice Services

June 2021

Agreed pathways and processes with the NDIA.

9.7

We will implement improvements identified in the Youth Justice Assessment and Intervention Services Disability Screening project, such as:

  • Screening assessment for disability-related   needs for all children and young people engaged in Youth Justice Services
  • improved training regarding awareness of   neuro-developmental disability
  • embedding disability-informed policies and   procedures across Youth Justice Services

Youth Justice Services

December 2021

Improvements implemented, improved disability needs assessment.

9.8

We will explore the feasibility of providing a wheelchair-accessible Fleet Vehicle at Riverside for use by employees.

Transport and Fleet Services

Due 30 June 2021

Feasibility study completed.

9.9

We will allocate accessible car-parking spaces to employees of DHS with transport access issues.

Transport and Fleet Services

Annual review

The demand for accessible car parks is met.

9.10

We will include, as part of infrastructure maintenance and upgrade schedules, the installation of signs on the front of public buildings indicating disability access (where this has been assessed by an accredited access consultant) and installation of multi-media devices in queues at service outlets to include people who are deaf, hard of hearing, vision impaired or blind.

Infrastructure

30 June 2021

All DHS public buildings have appropriate signage.

9.11

Through the Exceptional Needs Unit, we will continue to support clients with exceptional needs to access the National Disability Insurance Scheme, or if ineligible, navigate alternative support pathways.

Community and Family Services

Ongoing

Improved accessibility to the NDIS.

Improved capacity for supporting clients who don’t meet NDIS criteria.

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Theme Four: Learning and employment

Workforce participation is fundamental to social inclusion. It provides economic independence and choice, social connections and friendships, value, identity and belonging. It is our aim that people living with disability have access to inclusive places of study and that education and training provides pathways to meaningful and inclusive employment and volunteering opportunities.

DHS will undertake the following actions to foster learning and employment opportunities for people with disability:

Priority 11: Skill development through volunteering and support in navigating the pathway between learning and earning.

No.

Action

Lead Directorate

Timeframe

Target

11.1

To support the implementation of action 36 in the State Disability Inclusion Plan we will explore pathways for people with a disability to access meaningful volunteering opportunities that will support learning and employment pathways.

Community and Family Services

Ongoing

Identify clear pathways for people with a disability to transition from volunteering to work placement.

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Priority 12: Improved access to employment opportunities and better support within workplaces

No.

Action

Lead Directorate

Timeframe

Target

12.1

We will identify opportunities to purchase goods and services from Australian Disability Enterprises (ADEs) and from organisations who have strong inclusive employment practices and provide employment to people living with disability.

Procurement

Ongoing

Opportunities to purchase goods and services from ADEs or organisations that provide employment opportunities identified and promoted.

12.2

We will provide work placement opportunities and mentorship within the Infrastructure Division for people with disability.

Infrastructure

Ongoing

Two people with disability working in placements each year.

12.3

To support the implementation of action 31 of the State Disability Inclusion Plan, DHS will support and promote implementation of the Office of the Commissioner for Public Sector Employment’s Public Sector Employment Strategy across the public sector.

People, Strategy and System Services

Ongoing (annual reviews)

Increase employees identifying as having disability by 2 per cent per annum over 4 years to a total 8 per cent.

DHS Diversity & Inclusion Strategy and associated action plans are reviewed, and updated strategy relaunched.

Community of Practice reinvigorated to support action plan.

Disability Leave (reflected in the Special Leave with Pay provisions) is reviewed and continued.

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Monitoring implementation of the DAIP

Monitoring implementation of the DAIP

Monitoring and Review

We will form an internal DAIP working group to monitor the implementation of our DAIP and to review it annually so that it remains relevant to the work we do and the broader needs and interests of people with disability.

In accordance with the Act, DHS will formally review this DAIP every four years or following a review of the State Disability Inclusion Plan. Our Chief Executive will receive a report on the progress of our DAIP by 31 October each year. We will also include information about the progress we make in our Annual Report.

Communicating the DAIP

Our DAIP will be available to our employees, contractors and agents, and the South Australian community. It will be promoted on the department’s website, including in Easy Read format, and can be made available in other accessible formats and languages upon request.

Glossary

Glossary

Co-design

A range of activities and processes used in the design of services and products that involve people who use or are affected by that service or product.

Disability Engagement Group

A group of people who have nominated themselves to provide feedback on issues that are important to people living with disability in South Australia. The group is made up of people living with disability and their families and carers, and members of the community interested in disability matters.

Kurlana Tapa

The new name for the Adelaide Youth Training Centre, South Australia’s only training centre, which provides a safe and secure environment for young people in custody. Kurlana Tapa means “New Path” in Kaurna language.

NDS

National Disability Strategy 2010–2020 — the strategy is a shared commitment by all governments to work together to improve the lives of Australians with disability by guiding governments and other organisations to build the wellbeing of people with disability and their carers.

National disability strategy for 2020 and beyond

The national disability strategy that will replace the existing NDS.

People’s Advocacy Group

The People’s Advocacy Group is a group of Accommodation Services clients who work with the department and its networks around the re-shape of Accommodation Services. They test and inform decision-making around changes being made to improve the service.

State authority

As defined in the Disability Inclusion Act 2018 (SA) to include a government department, an agency or instrumentality of the Crown, a local council constituted under the Local Government Act 1999 (SA) or any other person or body declared by regulations to be included.

UNCRPD

United Nations Convention on the Rights of Persons with Disabilities: a human rights treaty that aims to change attitudes and approaches to people with disability. It reaffirms that all people with disability must enjoy human rights and fundamental freedoms.

Universal design

Universal design involves creating facilities, built environments, products and services that can be used by people of all abilities, to the greatest extent possible, without adaptations.


Draft DAIP in Easy Read (PDF 6.0 MB)

Draft DAIP for printing (PDF 240.3 KB)

Page last updated : 20 Jul 2020

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