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Department of Human Services

South Australian Housing Trust

Private Rental Liaison Program policy

The purpose of this policy

The Private Rental Liaison Program provides help and support to people who experience difficulties accessing private rental, but could maintain a private rental tenancy with some support.

This policy sets out:

  • who is eligible for the program
  • the type of assistance provided.

Referrals to the program

People can be referred to the Private Rental Liaison Program after:

  • a service options interview with Housing SA
  • a Private Rental Assistance Program assessment interview
  • they have attended a Housing SA Private Rental Liaison Program workshop.


To be eligible for the program, people must meet both the criteria below:

  • be eligible for the Private Rental Assistance Program
  • be assessed by Housing SA as able to maintain a private rental tenancy with some support.

Examples of people who may be eligible includes, but isn't limited to, those who:

  • lack financial skills but have sufficient financial resources, and are willing to engage with the appropriate supports - eg financial counselling, to address their issues
  • experience socio-cultural issues and need advocacy or support to overcome difficulties with landlords or real estate agents
  • lack the social skills to negotiate with landlords or real estate agents
  • have no rental history
  • are renting through the supportive housing program, or are renting public housing and seeking private rental accommodation.

Housing SA will interview the person to assess:

  • their eligibility for the program
  • what type of assistance they need.

The type of assistance provided

Housing SA will provide information and, where required, practical assistance and support to secure and maintain a private rental tenancy for up to the first six months of the tenancy. This assistance can include:

  • identifying properties that are suitable for them
  • finding information about or accompanying them to open inspections
  • explaining or helping them with private rental application processes
  • advocating and negotiating with real estate agents or landlords
  • explaining the rights and responsibilities of both tenant and landlord under the lease agreement
  • conducting a home visit two weeks after they move into a rental property, and again where required
  • referring to and liaising with support agencies if required
  • referring customers to support services if they are at risk of becoming homeless.

Housing SA will stop providing support through the Program if the customer:

  • doesn't attend a scheduled interview with Housing SA on two occasions
  • declines two private rental properties that are appropriate to their needs and circumstances
  • doesn't comply with reasonable requests by the landlord or agent to address a breach of the conditions of their lease agreement
  • has maintained their private rental tenancy for six months.

Related information

Supporting guidelines

  • Private Rental Liaison Program guidelines v 1.2

Related policies and other documents

Date this policy applies from

29 March 2016

Version number


The online version of the policy is the approved and current version. There is no guarantee that any printed copies are current.

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Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
19 Jun 2019
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