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Department of Human Services

South Australian Housing Trust

Relocations policy

This policy sets out how Housing SA relocates tenants.

This policy doesn’t apply to tenants who:

  • have applied for a transfer or tenant exchange
  • are being transferred due to antisocial behaviour.

When a tenant may be asked to move

Housing SA may ask a tenant to move to another property, either temporarily or permanently, if any of the below conditions apply:

  • the property needs to be vacant so maintenance or redevelopment can take place
  • the property has been identified for sale or lease by Housing SA
  • Housing SA finds the property isn’t suitable for the needs of the tenant or their household.

If they choose, tenants can be supported to move to a property that isn’t managed by Housing SA - eg renting privately, to a community housing property.

Offering tenants another property

When offering a tenant another property, Housing SA:

  • talks to the tenant as soon as possible about the relocation and makes sure they’re central to the decision making process
  • provides as much information as possible to the tenant to help them make a decision
  • abides by and refers to the lease agreement, also known as the Conditions of Tenancy, the tenant signed at the start of their tenancy
  • makes every reasonable attempt to minimise disadvantages the relocation may have on the tenant
  • takes into consideration the tenant’s age, health and any special needs or circumstances they may have
  • pays any reasonable costs associated with the relocation as agreed with the tenant - eg for removalists
  • offers the tenant a similar type and length of lease agreement in a new property as they have in their existing property.

Housing SA makes every reasonable effort to negotiate an acceptable housing alternative with the tenant. This doesn’t mean that the tenant will be offered the same size housing. Housing SA considers house sizes that are appropriate to the tenant’s current needs.

Tenants may be offered an opportunity to return to their property or area if possible - eg moving back to the house once maintenance is complete.

If the tenant refuses to relocate they may be breaking the conditions of their lease agreement.

Tenants have the right to appeal a decision made by the SAHT in line with the Appeals policy.

Related laws, policies and documents

Controlling documents

This policy is based on and complies with:

Supporting guidelines

  • Relocation guidelines v15.3

Related policies and other documents

Date this policy applies from

2 April 2019

Version number


The online version of the policy is the approved and current version. There is no guarantee that any printed copies are current.

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Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
22 May 2019
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