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Department of Human Services

South Australian Housing Trust

Relocations policy

The purpose of this policy

Housing SA and Renewal SA develop and administer policies on behalf of the South Australian Housing Trust (SAHT).

The SAHT has a responsibility to balance both the needs of their tenants with managing assets appropriately and responsibly on behalf of the SA Government.

This policy sets out how the SAHT will relocate tenants who need to move as part of a SAHT initiated transfer.

This policy doesn't apply to tenants who:

  • have applied for a transfer or tenant exchange
  • are being transferred due to a disruptive tenancy.

When a tenant may be asked to move

The SAHT may ask a tenant to move to another SAHT property, either temporarily or permanently, if any of the below apply:

  • their current home needs to be vacant so maintenance or redevelopment can take place
  • it has been identified for sale or lease by the SAHT
  • the SAHT finds the property isn't suitable for the needs of the tenant or their household.

If they choose, tenants can be supported to move to a property that isn't managed by the SAHT - eg renting privately or managed by a community housing provider.

Offering tenants another property

When offering a tenant another property, the SAHT will:

  • talk to the tenant as soon as possible about the relocation and make sure they are central to decision making process
  • provide as much information as possible to the tenant to help them make a decision
  • abide by and refer to the lease agreement, also known as the Conditions of Tenancy, the tenant signed at the start of their tenancy
  • make every reasonable attempt to minimise disadvantages the relocation may have on the tenant
  • take into consideration the tenant's age, health and any special needs or circumstances they may have
  • pay for any reasonable costs associated with the relocation as agreed with the tenant - eg pay for removalists
  • offer the tenant a similar type and length of lease agreement in a new property as they have in their existing property.

The SAHT will make every reasonable effort to negotiate an acceptable housing alternative with the tenant.

This doesn't mean that the tenant will be offered the same size housing, as SAHT will consider a size appropriate to the current needs of the tenant.

Tenants may be offered an opportunity to return to their property or area if possible - eg moving back to the house after maintenance is complete, offered a new property in the redevelopment area.

If the tenant refuses to relocate they may be breaking the conditions of their lease agreement.

Tenants have the right to appeal a decision made by the SAHT in line with the Appeals policy.

Related laws, policies and documents

Controlling documents

This policy is based on and complies with:

Supporting guidelines

  • Housing SA relocation guidelines v 15.3
  • Renewal SA relocation procedural flow chart

Related policies and other documents

Date this policy applies from

29 March 2016

Version number


The online version of the policy is the approved and current version. There is no guarantee that any printed copies are current.

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Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
21 Mar 2019
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