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Department of Human Services

South Australian Housing Trust

Tenant exchange policy

This policy sets out how tenants can register for and receive approval from Housing SA to exchange their Housing SA properties.

Tenants can register with Housing SA for a tenant exchange. Both tenants must agree to the exchange, and meet the eligibility criteria and conditions associated with the tenant exchange.

Housing SA approves the exchange before it takes place.


To be eligible to register for a tenant exchange, tenants must meet all of the below conditions:

  • they’re a current Housing SA tenant
  • they have a lease agreement for five years or more, or an ongoing lease agreement
  • they don’t have any active, serious and substantiated complaints for antisocial behaviour.

Approving a tenant exchange

Tenants have to continue being eligible to get approval for a tenant exchange.

Housing SA won’t approve a tenant exchange in the following circumstances:

  • either tenant isn’t eligible for the type of accommodation sought - eg the property doesn’t match the size of the household, they aren’t eligible for Aboriginal Housing
  • moving into either of the properties would contravene a legal or court order - eg an intervention order, parole order
  • either tenant has a debt to Housing SA, except if they maintain a debt arrangement for at least six months before the exchange in line with the Debt policy
  • either tenant is bankrupt with a debt to Housing SA, except if they’ve had a debt agreement in place for at least six months before the exchange.

Lease agreements

When tenants exchange properties, it’s considered to be a new tenancy. The tenants sign a new lease agreement, also known as the Conditions of Tenancy, with Housing SA.

Tenants with an ongoing lease agreement before the exchange begin the new tenancy on an ongoing lease agreement.

Tenants with a 5 or 10 year fixed lease agreement will have their lease agreement reviewed to determine the length of the new fixed term lease agreement.


Housing Officers inspect each property before the exchange to identify non-fair wear and tear maintenance, and take a water usage reading.

Housing SA changes door locks on both properties, excluding screen door locks, at no charge to the tenants.

Related information

Controlling documents

  • Conditions of Tenancy

Supporting guidelines

  • Tenant exchange guidelines v 3

Related policies and other documents

Date this policy applies from

1 May 2018

Version number


The online version of the policy is the approved and current version. There is no guarantee that any printed copies are current.

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Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
20 Jun 2019
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