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Department of Human Services

Aged Homeless Assistance Program policy

The Aged Homeless Assistance Program (AHAP) provides accommodation, case management and outreach support to vulnerable people aged 50 or over in metropolitan Adelaide. Housing SA and Community Housing Providers manage designated properties in the Program, and Housing SA’s AHAP Social Work Team provides support.

The policy sets out:

  • who is eligible for the program
  • the program requirements
  • how the program is managed.


A person may be nominated for AHAP housing if they meet all of the below criteria:

  • they are aged 50 or over
  • they are eligible for Category 1 in line with the Eligibility for public housing policy
  • they agree to share personal information with housing providers and support providers
  • they enter into a case management plan with the Social Work Team
  • they participate in case management support.

Nominations and selection

When an AHAP property becomes vacant, the housing provider managing that property seeks nominations from housing, homelessness and support providers.

The housing provider forms a nomination and allocations panel with representatives from the housing provider and the Social Work Team.

The panel assess the nominations based on urgency of need for each customer and decides who to offer the property to. Priority is given to eligible customers with the most complex needs and the highest risk of being without shelter or support.

Managing tenancies

Customers are first housed on a 12 month probationary lease agreement.

The housing provider managing the property is responsible for all of the below:

  • setting rent in line with their agency’s policies
  • reviewing the lease agreement at least once a year
  • offering the tenant a fixed term lease agreement for a minimum of 12 months, if the tenant meets all the conditions of their previous lease agreement.

The housing provider managing the property and the Social Work Team are jointly responsible for managing tenancy or property management issues, including disruptive behaviour. The housing provider and the Social Work Team negotiate to determine what actions to take.

Supporting tenants

The Social Work Team establishes a case management plan with the customer at the start of the tenancy.

Case management plans:

  • aim to house customers in Program properties, or find suitable, long-term accommodation
  • are agreed to by both the customer and the Social Work Team
  • are regularly reviewed
  • are offered to the customer for as long as they are part of the Program
  • help customers to become independent.

Outcomes of a case management review can include any of the below:

  • helping customers maintain the tenancy
  • helping customers find alternative, appropriate accommodation if it is needed
  • offering the customer a fixed term lease agreement
  • the customer staying in their Program property.

Outreach support

The Social Work Team provides outreach support for people who are:

  • aged 50 or over
  • at risk of homelessness
  • not in need of ongoing case management support.

The Social Work Team develops a plan to find long term accommodation for the customer that:

  • meets the customer’s needs
  • is affordable
  • takes into account the area the customer would like to live in.

Once suitable accommodation is found, the Social Work Team helps the customer transition into the property. Outreach support stops at a time agreed to by the Social Work Team and the customer, usually within three months.

Related policies and documents

Controlling documents

This policy is based on and complies with:

Supporting guidelines

  • Aged Homelessness Assistance Program guidelines v 2

Related policies and other documents

Date this policy applies from

24 August 2017



The online version of the policy is the approved and current version. There is no guarantee that any printed copies are current.

State Government of South Australia © Copyright DHS .

Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
18 Feb 2019
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